A year or two ago, I made a payment for the unique photo shop. I then had a problem with my laptop and it has been reduced to the factory settings. lost photo shop.

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  Hi halecky6,

  Welcome to the Microsoft answers site!

  (a) update you are trying to install? (It would be better, if you can provide the number of KB)

  (b) are the other updates related to Windows from installing on your computer?

  I suggest you try the following steps:

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  Step 2: Download and install the update in the clean boot state

  To perform a clean boot on a computer that is running Windows Vista, follow these steps.

  1. click on start, type msconfig in the search box and press ENTER.

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  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

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• Little boxes next to photos appearing not since I returned to the factory settings?

  Recently I had to wipe my computer because of virus and slow speed. I did all of this successfully without any problem but since ive done it the small check box next the photos to select them individually is no longer there. What makes a huge pain to download my photos online. Is there any solution to this?
  Thank you in advance.

  Start button > in the search box, type Folders options > view tab > files and folders section, scroll down and check the box in front of "use checkboxes to select items" > OK for the benefits of others looking for answers, please mark as answer suggestion if it solves your problem.