Ability to add additional pages to scan is now gone

HI -.

I use all-in-one Officejet 6700 printer. When you scan a document, the HP used to have software overview screen the + and - signs to add additional / remove unwanted scans. Now, the + and - signs are gone. I can't find another way to add additional scans for ongoing work.

Any help would be greatly appreciated!

Thank you!

Ben

HP Officejet printer, 6700 Premium e-All-in-One - H711n

Model: CN583A

Windows 8.1

HP Envy Sleevebook 6

Hi @ChicagoVols

Looks like there is a problem with the software. Because the option to add/remove pages is missing, I feel the best thing to do is to uninstall and reinstall the software.

Please follow the following steps and let me know the result;

  1. Hold down the Windows Logo key () on the keyboard and the 'R' to open the dialog box run, type %temp%
  2. Delete all files and folders in the temp folder. Choose Skip if all pop ups seem to say all files cannot be deleted
  3. The new software - uninstall the printer software Instructions
  4. Once the uninstall is complete, reboot the computer
  5. Follow these steps to reset the registry settings and options for Windows Installer.

Tags: HP Printers

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