OfficeJet 4500 G510n-z: PC and Mac both lose connection to Officejet 4500 G510n-z

I had problems with my PC wireless - used to connect via USB printing.

Now, I have a MacBook Air, so the installation of the printer driver is new. When you try to print or scan, it indicates that the connection has been lost.

Can someone tell me what to do to keep the newtork connectiom.

Hello @haconnor,

I understand that you are experiencing intermittent wireless connectivity problems when you try to print from your HP Officejet 4500 Wireless all-in-One printer wireless computers. I would like to help you today with the resolution of this conflict of connectivity.

Now, just so you know, when you have a wireless printer wireless two works card or it doesn't. There is no grey area. When your printer connects to your network, even if the communication is intermittent, it proves that the network card works in your printer. The router is what allows your printer to the network access. Occasionally, routers will judge your printer as a tyring 'threat' to access the network communication and 'block '. This does not mean that something is 'wrong' with your router. It simply means that the router is too good job. At this point, I believe that the problem you are experiencing is a conflict of router. Can I please you follow the steps below to resolve this issue.

Step 1: Powercycle the network:

  1. Start by unplugging the power cable to your router
  2. Once your router is unplugged, turn your printer off
  3. Then, shut down your computer
  4. After 30 seconds to 1 minute, reconnect your router back in
  5. Then, turn on your printer
  6. Turn on the computer

After a few minutes the internet connection will be back. Please check on your computer and verify that you can access the websites before you continue.

Step 2: Check of connectivity:

  1. On the front panel of your printer, select the button Setup (key)
  2. Arrow to Print the State of law, and then select OK
  3. To Config network right arrow and click OK
  4. A report will now print. Locate the IP address on this report.
  5. On your computer, open the internet browser. In the address bar type in the printer IP address and the research on this site. Leave aside the www.
  • Opens a Web site for your printer: This indicates that your computer and your printer are 'talk' on the wireless network. You should have no problem printing wireless now to your printer.
  • If a Web site for your printer does not open: The printer is still blocked to communicate on your wireless network. Please follow the steps below.

Step 3: Restore the default settings:

  1. Click on the Setup button on the front panel of your printer
  2. Select the Wireless Menu
  3. Arrow on the right to reset wireless
  4. Select OK to restore wireless

Once the reset is complete, proceed to the next step.

Step 4: Reconfigure wireless:

  1. Click the printer Setup button
  2. Arrow Wireless Menu on the right and click OK
  3. Select OK in the Wireless Setup Wizard
  4. When you are prompted, select your network name SSID
  5. Enter your password (key) wireless. It is case sensitive.

Once the wireless connection has be etre configure configured successfully, please try again to print wireless.

Please reply to this message with the result of your troubleshooting. Should the matter resolved that temporarily until the printer does not again on the network, there may be additional parameters that need to be changed on your router. I look forward to hear from you!

Tags: HP Printers

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