Ability to send SMS blackBerry Smartphones No.!

I have a bb bold 9780, just updated to 6.0 - bundle2921 on the advice of someone at rogers technical support.  It's a phone Bell, get it unlocked with the network mep code. When I tried to set up the e-mail, he said:-"your device had a problem connecting to the server." It is the business version, I think, I don't know too much about these phones, but when you try to disable the password function, there is a padlock icon next to the box with a check mark in this document, indicate that the setting cannot be changed.  The text messages icon is there, but there is no way to compose a new text. When you go to any contact in the contacts list, you can usually press the bb button and one of the options is to text the person. On this one, send SMS is not an option.  It seems to me that it may have something to do with the service book, but I can not change anything here either. Help!

Hello and welcome to the community!

First things first... If this BB is now or ever was associated by BES (since you said 'business',) then that must first be broken before you try anything else... the symptoms you describe are usually a BB sign that was once associated with BES, but the it policy was not properly cleaned. See this to verify:

  • KB30076 How to check for an it on a BlackBerry smartphone policy

If that turns out to be true and you are sure that you are not now a BES user to 100% (for example, you got this BB 2nd hand and the previous owner has had not the it policy, but they "divorce" it from the BES server), then you can clean it with this procedure:

  • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

Take account of the warning... and therefore the reason why I said to do this first before trying anything else, because this will completely WIPE the BB clean, returning as long as "new factory", but the it policy will be gone.

If you have data that you need to keep, then by all means do a backup first... but, when you restore, DO NOT do a restore roughly... If you do, you simply put it on board policy... rather choose you need when you restore specific databases, avoiding in particular those that have something to do with politics.

  • KB03974 List of database for the blackBerry smartphone

Good luck and let us know!

Tags: BlackBerry Smartphones

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