Access to the queue and submit the form on their behalf:

Hello

We have a form that go on several approvals to complete the process. One of the process is hit with an approver (Manager).

Somehow, he cannot access the workspace / or it is busy. He asked us (super admin) to approve tasks in its list of tasks on its behalf.

How can I do? It will not connect to the workspace or do nothing with LC to grant permissions or something like that.  He asked us to approve.

It is an urgent matter for me. Help, please.

Thanks in advance,

Krishna

Access to the queues must be granted before the task arriving in the queue, so even if he shared his queue, now, the task cannot be visible.

At this point, your only option would be to connect to the /AdminUI, like your LiveCycle (Super admin) administrator and locate the task through Admin management process and reassign the task to someone else.

Hope that helps,

Robert

Tags: Adobe LiveCycle

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