Access to Windows Explorer problem

I have Windows Vista and yesterday after downloading a text file of my bank on my computer, I have been unable to launch Windows Explorer or my control panel, etc.  I access programs such as Excel and access files via Excel.  I get the error message is "Windows Explorer has stopped working".

Hello

I suggest you to try the steps below and check if they help to resolve the issue.

Step 1:

Try to start your system in safe mode and check if you are able to open Windows Explorer without any problem.

To start in safe mode, see the link below.

http://Windows.Microsoft.com/en-us/Windows-Vista/advanced-startup-options-including-safe-mode

Step 2:

If you can able to open Windows Explorer in safemode, I suggest that you perform a clean boot in normal mode and check if the problem persists.

Follow the steps mentioned in the article below.

How to configure Windows Vista to start in a "clean boot":

http://support.Microsoft.com/kb/929135

Note:

Once the troubleshooting completed, reset the computer to start as usual.

Hope this information is useful.

Tags: Windows

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