Acrobat 9 Deactivate grayed out

Hello

I'm trying to disable a license of Acrobat 9, because this computer is obsolete and put it on a new laptop for the same user.  When I click on help > and try clicking on disable, disable is grayed out button.  I waited 1 hour and the button wasn't clickable.  I started Acrobat as admin and still no dice.  This product is not supported by phone...  I tried to talk to Adobe support, but he wouldn't let me saying they were too busy.  Wow!  I am running Acrobat 9 Pro 9.5.5 on Windows 7 x 64.

Please help me to disable Acrobat 9...  I'll need to do this on multiple machines.

It seems to be a known issue.

My man of Adobe provided the solution to my problem.

Sunil Kumar: I check and what the serial number is the serial number of Volume licenses, and I would like to inform you that the serial number doesn't require deactivation.

Sunil Kumar: Can you just uninstall the software and install it using the original DVD of the software.

Tags: Acrobat

Similar Questions

  • Accessibility issue 508 in Acrobat; accessibility controls grayed out

    Hi - I have to check the PDF in two different versions of Acrobat.  On my computers, accessbility features work very well.  Then when I went my other office on my laptop, I tried to check the accessbility and all controls of same on the other computer are grayed out.  I'm quite intrigued by this so I do not know if the laptop has a kind of blocking permissions (I do this work for a government agency) or what.

    Here is a screen shot side by side versions of two computers of Acrobat

    acrobat compare.jpg

    Can someone tell me why these controls are grayed out and I have to do to light?  Thank you.

    Hi Michael,

    Is one of the Standard versions (the pictures are a little blurry, I can't say)? Accessibility features are available on Pro.

  • The icon is grayed out SAVE and SAVE AS option does not work in my Acrobat Adobe Reader ms

    The record command is grayed out when I open a .pdf document in the Acrobat Reader from Adobe viewer. I used to "save under" once opened, but now this command does not work properly, I think it happened after an updated operating system (windows 10), so I thought it was related to her, but I can tell...

    The keyboard Short-Shift-CTRL-S does not work either... but he used to work and it works with other .doc or .odt files

    The point is: why could I do save and save as when already have the open PDF (pdf viewer) before and now this button is grayed out and cannot save or save as the name more? I do nothing wrong using Acrobat Adobe Reader DC, because I do exactly the same thing about what I was doing, and it always worked, so now it's something different...

    Help, please!

    Thanks in advance!

    Thanks much Sharma Shivan!

    Magically, it worked for me, when I followed the link that you offer...!

    All the best!

  • in Acrobat 8 Standard advanced editing tool is grayed out in Windows 7 and Windows 10 but works with the same pdf file in Windows XP Professional. Why?

    in Acrobat 8 Standard advanced editing tool is grayed out in Windows 7 and Windows 10 but works with the same pdf file in Windows XP Professional. Why?

    Perhaps because Acrobat 8 is not compatible with Windows 7 or 10.

    Friday, October 9, 2015 at 22:11, thosdelaney [email protected]>

  • Installation of Acrobat 9. He got on another PC but want it on my new. When I install it, it asked the serial number. When I enter it, it says it's invalid. Old PC has the disable grayed out... any ideas?

    Installation of Acrobat 9. He got on another PC but want it on my new. When I install it, it asked the serial number. When I enter it, it says it's invalid. Old PC has the disable grayed out... any ideas?

    You must use the exact installation file that corresponds to your serial number.  of course, the versions must match.

    a little less obviously an acrobat pro installation file must be used with a number of pro series, and if a serial number is a sequence that includes acrobat, you must use the installation files on.

    Error "serial number is not valid for this product". Creative Suite

  • Please God. turn off this product. Your help desk services do not work, cannot turn off. I use the retail SECTOR, xi of adobe acrobat. Connected to the internet. On more than 20 min. open for disable grayed out. Windows 7 pro x 64. This shit makes people

    Please God. turn off this product. Your help desk services do not work, cannot turn off. I use the retail SECTOR, xi of adobe acrobat. Connected to the internet. On more than 20 min. open for disable grayed out. Windows 7 pro x 64. This shit makes people use fraud. I just want what it OFF can be USED on another COMPUTER.

    can anyone in the customer support to disable this?

    Hello Terry,

    I checked the serial number and found that you have enough number of activations left to install on 2 computers.

    Please uninstall the software and activate it on another machine. In case of problems please let me know and I'll help you.

    My direct email: [email protected]

    Chat Support email:

    http://helpx.Adobe.com/x-productkb/global/Service1.html

    Kind regards

    Rave

  • How you gray out / disable fields in an option button if another radio button is selected in Adobe Acrobat Pro XI?

    How you gray out / disable fields in an option button if another radio button is selected Adobe Acrobat XI Pro?

    I have created a form where the user has three options to make a payment.

    1. charge on my credit card
    2. costs related to the bank account
    3. By check or money order

    My problem is, under each option, there are required fields that must be filled. So if the user chooses the first option, charges on my credit card, they would fill in the mandatory fields (card credit number, expiry etc.). But when they click on the "submit" button to send the form, he won't let them, because there are a of the fields required in the title of the second the second option, the costs related to the costs related to the bank account. Is there a way to gray out or disable the other two payment options when it is taken. I guess I'll have to use javascript, but what would be the coding and what field do I write under?

    Thanks in advance guys

    I do all the fields that are not required until the user selects the relevant box.

    For example, as soon as the user selects the credit card radio button, only credit card fields are required.

    It could be the script to make the credit card required/not required fields:

    var r = this.getField("PaymentMethod").value;     Use the name of the radio here group

    var CCfields is ['Field1', 'Field2', 'Field3'];.         Enter the names of the fields of credit card here

    If the user has chosen credit card as payment method, make the required credit card fields

    If (r == 'Credit Card') {}

    for (var i in CCfields) this.getField(CCfields[i]).required = true;

    }

    Else, no required credit card fields

    else (var i in CCfields) this.getField(CCfields[i]).required = false;

    You should do something similar for other types of 2 payment, for example

    If (r == "Bank account") {}

    do something

    }

    etc.

    ......

  • Upgrade to Acrobat XI. All images are now grayed out.

    Upgrade to Acrobat XI. All images are now grayed out. What is going on? Everything else seems to work. My system seems to work fine. I have all the latest upgrades. Windows 7, 32-bit; Update video software. I'd appreciate any help.

    Thank you. I saw the solution in another discussion. I had to uncheck "Enable enhanced security" in the preferences.

  • Text box is grayed out, no visible text in Acrobat Std V9.

    I have a user with Acrobat Std V9.  When she opens a document, the text boxes are all grayed out.  If it prints, it shows the text very well on paper, but not on screen.  I f the document opens with the player on the same PC, it also shows very well.  Is there a setting that shows areas of text, but not the text on the screen?

    Thank you

    Provincial Court.

    Hello

    Bernd is correct. A few details:

    1. Under the Edit menu, select Preferences.
    2. Select the Page display category.
    3. Near the bottom of the choice is the Group Page content and information
    4. Make sure big show images is selected

    If you want to prevent this from being a problem with PDF files, try the resampling of images when you generate the PDF file. You can reporcess a PDF afer does reduce the file size of images with the PDF Optimizer in Acrobat Professional.

    Tim

  • How can I turn off when the deactivate tab is grayed out.

    I am trying to disable installation of CS6 on a PC running windows 7.  The product has been activated with the activate offline method.  The tab under help disable is grayed out, but the product is activated.  The PC is now connected to the internet.  How should I proceed?

    Contact technical support by chat...

    To the link below, click on the still need help? the option in the blue box below and choose the option to chat...

    Serial number and activation support (non - CC) chat
    http://helpx.Adobe.com/x-productkb/global/Service1.html ( http://adobe.ly/1aYjbSC )

  • "Save" button is grayed out as a free Adobe Acrobat

    Hello

    I have Adobe Professional 9 and you have created a form of Acro.

    There is no security on the form, and if changes are made to the record button remains grayed out.

    The only way to save the shape is to continue to use Save as in the file menu.

    Can any advise please why save button is still gray after that changes are made and there is no applied security?

    Any advice will be most appreciated.

    Thank you

    Change the property 'this.dirty?

  • Cannot export the PDF file into WORD Doc (that I just bought) system allows me to choose which PDF file but is grayed out in the area where is located the "Convert" button - so no activity.  I want to be sure that my order was confirmed the e-mail address

    RE: ORDER NUMBER: ADO18068065

    I just bought your program Adobe Export PDF but does not - Adobe allows me to capture what PDF I want to export - but won't let me DO NOT convert the file (the window to see where the PDF export is grayed out and I can't enter anything).  Can I entered an incorrect email when I signed firstly for the export of Adobe program ([email protected] INSTEAD of Correct e-mail address: [email protected] could you go to see if the order went through because your window opens each time I try to export a PDF file to WORD asking me to buy the program Adobe export again. )

    Thanks - Pls email me at: [email protected] with your answer.  

    Hi constancew92438621,

    Make sure that you have installed the last DC of Adobe Acrobat Reader Acrobat Reader DC Learn & Support to use the service to export it to PDF help of Acrobat Reader | Export PDF to Acrobat Reader DC.

    You can also use this service online at https://cloud.acrobat.com/exportpdf

    Let me know if you have still any problem?

    Kind regards

    Nicos

  • reduce the size of the file is now grayed out

    After the update to os 10.7 Lion, Snow Leopard, the possibility of reduce the size of the file is grayed out ort. how I get it back?

    using Acrobat Professional 8.3.1

    Thank you

    [email protected]

    Well, I found the answer myself. One that has been hard to find, but simple. It was a setting of preference! I went to Documents > / a View Mode > set to never. Option to reduce is now back!

  • Photoshop CS3 - need to uninstall and reinstall but disable is grayed out

    Photoshop CS3 lived happily for a while on my system running Windows 7 32-bit, however, lately, at the closing, it freezes, requiring a Ctrl-alt-del to force her to leave. There are the 10.0.1 patch, later. A re-installation of repair has not fixed the problem, and I'm not aware that I installed everything recently with which he must come into conflict. I tried the various tips and tricks on the forums related to refreshing hide, etc., but nothing works. Something has broken I hope to solve with a clean install. Buy the latest version of Photoshop cloud isn't in the budget... I want to just go back to where I was...

    I think I do an uninstall full of PS CS3, including deleting manually all entries in registry associated with CS3, Adobe, Photoshop, etc + run cleaner utilities. While it is not too happy about it, I'm willing to try. This is the problem, I think I also have to disable everything first to avoid some problem with Adobe to later reactivate the new facility... the problem is part of this which seems to be corrupt are the menu relating to 'disable', 'activate', etc... they are gray, so I have no way to turn it off until I try a complete uninstall.

    A few questions;

    • Is it a known issue and the difficulty for a lack of deactivation / activation for PS CS3 menu options?
    • Is there a way to preserve the activation manually key and delete all the other possible corrupted files and registry entries so that I can do a clean install?
    • Is there another way to repair a damaged installation of PS CS3?

    Thanks in advance for any ideas!

    In the end, PS CS3 became unresponsive and activate - deactivate the menu grayed out again. After trial and error a lot more, the only way to reinstall was to completely erase the hard drive, reformat and install a new OS, etc. Since I had done similar work to solve a CAD program which had problems with a re - install a player, I think that Photoshop CS3 should write files of system flags hidden in some sectors of the HDD outside the volume of Windows OS, not only hidden or obscure entries in the Windows registry, so without a way to manually find and fix roadmap / remove these flags or powerful to remove utility completely all traces of a program, a pavilion of sector or software disk corrupted outside normal windows volume can prevent or corrupt future attempts to re - install the software... that's my theory at least that other software publishers use these plans to try to protect their software licenses; Woe to the poor soul who blocked a drive hard after that software support is complete!

    Because I needed to save the volume as-is due to other software that cannot be easily re-installed, workaround to fix PS CS3 was rather install my last open license for PS CS4, which now is now installed on the same drive and continues to work perfectly.

  • How can I fill out a form when the typewriter is grayed out?

    I was sent a form to complete for a transfer of real estate.  It contains no provision to fill the it.  So I tried to use the typewriter, but the typewriter is grayed out.  I tried the content, add or change a text box, but which is also grayed out.  How to enter the information?  I use Acrobat X Pro.

    You may need to print on paper and go to the pen and ink.

    Then mail must return or fax or scan and join an e-mail out of the scanner.

    Communicate to the author of the file as a PDF form, it seems to be watered and needs fixin.

    Be well...

Maybe you are looking for