Acrobat cc cannot update

I'm trying to upgrade to Acrobat DC, but get the message: ' DC Acrobat cannot be installed. Top of page update to Acrobat DC uninstall the existing version of Acrobat. "

I already uninstalled the previous version by using the uninstall program, and there is no existing version on my computer. I tried to install with 'Remove older Versions' checked and untucked and still no joy.

Any suggestions for how to install Acrobat DC?

Hi Jonathan,.

Please check activity monitor, quit all Adobe Applications.

If Acrobat Reader is there, please uninstall as well.

you restart the Mac.

Then try to install it back

Let us know.

Kind regards

Aurélie hamadi

Tags: Adobe

Similar Questions

  • Cannot update Keynote 6.5.3. 7.

    Cannot update Keynote 6.5.3. 7. I click on update on the appstore and the charger maintains turns but nothing happens (I tried to restart and update several times, some other updates work fine). I have Macbook Pro Mid 2015 retina El Capitan 10.11.6 running

    Greetings peltanr,

    Thank you for using communities of Apple Support. It seems that you want to update the Keynote, but you are not able to.  Looks like you already have a troubleshooting.
    There are a few things that we can try to get the app updated.  I recommend you read these articles, which may be able to help solve the problem.

    First of all, you can sign out and in the Mac App Store and try to update Keynote again.
    Mac App Store: Sign in and out

    If you still experience the problem, you can create a test user profile and try to update here.
    How to test a question in another account on your Mac - Apple Support

    Take care.

  • I tried all these steps and still no progress, cannot update or restore my phone. When you try to restore an error appears saying 'cannot find the phone (9).

    I tried all these steps and still no progress, cannot update or restore my phone. When you try to restore an error appears saying 'cannot find the phone (9).

    We do not know what are the following steps, because you have not provided their. Support this article has suggestions for your specific error code.

    If you see errors 9, 4005, 4013, 4014, when you restore your device iOS - Apple Support or

  • Cannot update Apps?

    cannot update apps... He said purchase is not available in the store of Philippines, must go to the emirati store BUT I am ALREADY IN THE EMIRATI STORE...

    I have an ipod 5th generation, the latest firmware,.

    already tried switching stores, still no use...

    All guys the solution?

    Where are you located physically?

    To use the Bank of a country, you have to be in this country and your method of payment (e.g. credit card billing address) must be associated with that country.

    Also note that the iTunes gift cards are associated with the country, that the card has officially bought home and you must have a balance zero.

  • Adobe Acrobat needs to update

    Hello - I checked my plug-ins today to see if they are up to date.it say that Adobe acrobat needs to update
    When I then try to update by using the web site adobes is that adobe reader is up-to-date! can you help me?
    Thank you.

    Deactivate your Adobe PDF reader, make use of default Firefox PDF reader.

  • Cannot update or install iMovie and iTunes u after reset my iPhone 6 s

    Cannot update or install iMovie and iTunes u after reset my iPhone 6 s

    Do you receive an error message?

    Are signed with the same Apple that was used to get these apps at the start ID?

    Do a forced reboot - after all open applications using the app Chooser - invoked by fast double pressing the home button and drag upwards on each app until it disappears from the screen.

    Meet the sleep/wake and home buttons down until you see the logo  - then release and allow normal start upward

  • [Depressed] Due to the cannot update/change my card wireless dv8000t

    My HP pavilion dv8000t Intel 3945abg pci-e wireless card died a week ago and I want to upgrade to Intel5300agn because it supports Wireless-N much faster than G.

    However, I got a 104 error messeage: unsupported material and never boot into windows.

    I checked the internet and understood this limited HP than dv8000t support Intel3945 abg only bios.

    I don't know the reason behind this, however, whatever the reason, it is totally unacceptable.

    You cannot update/change the brand of the wifi card, it's the most ridiculous thing that I have experienced in my life of the computer.

    I'm a fan of HP and I always recommend my fds HP and they trust in me and buy HP laptops that I am the head of the spirit of my circle.

    Unfortunately, after this time, I can't buy any laptop of HP unless HP change their policy which is to give the user benefits from upgrading their equipment.

    HP must indicate the parts that customers of can/Can ' t make clear in their brochure. I wouldn't buy this dv8000t if I know that I can not update/change my wireless card.

    One more thing, it is that the total customer care serivces is crap.

    Sharon of the team don't even know not dv8000t is intel based from the model number. I must give a conference to tell him how HP named their laptops.

    dv8000 (T), T for intel cpu dv8000 (Z), Z is AMD processor-based. I really doubt on the quality of the knowledge of their own products customer service team.

    A frustrated customer.

    You can also use usb adaptors as well for the wireless, it doesn't have to be an internal card. But you can be upset by a manufacturer to support only the card with which he delivered. These aren't desktop computers.

  • Cannot update iPhone 4S last ios 9.3.1

    Cannot update iPhone 4S last 9.3.1 ios using iTunes 12.3.3.17. Cannot update firmware. Error reports 29. Have tried most of the advice of Apple support without success.

    to > get help with iOS update and restore errors - Apple Support

    ...

    Search for hardware issues

    If you see the error 53, know what to do.

    Errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 56, 1002, 1004, 1011, 1012, 1014, 1667 and 1669.

    Your iPhone, iPad or iPod touch or computer might have a hardware problem that prevents the upgrade or restore to complete.

    1. Make sure that your security software and settings are not blocking your device to communicate with the server to update from Apple.
    2. Try to restore your iPhone, iPod or iPad, twice as much when you are connected with a computer cable, and network that you know are good.
    3. Make sure that your security software and settings are allowing communication between your iPhone, iPad or iPod touch and update servers.
    4. If you still see the error message when you update or restore, contact Apple technical support.

    If you still see the error message, are looking for outdated or updated software.

  • iPhone says it cannot update OS because I'm not connected to the internet

    iPhone says it cannot update OS because I'm "not connected to the internet", but I'm still able to search, go to web pages etc.

    At first, I tried with just plugged phone into a charger, but then tried to connect to my iMac via iTunes. He picked up the phone, said I had to update the operating system, made me enter and access code... still the same message "not connected to the internet. HA!

    It is a known problem. Apple has just released the 9.3.1 to fix this and other problems. Check the software update on the phone or in iTunes.

  • Portege R600 - cannot update the BIOS using Win server 2008

    Hi all.

    Pls help...

    I tried to update my bios to the new version, but I can't.

    I just downloaded bios update of the toshiba site for portage r600 for my model number (bios update 1.80 - winner), I unzip the zip, run the exe, but error popup came:

    Package for the TOSHIBA BIOS ver.3.2.9
    Unsupported product type is installed.
    Package BIOS BIOS Version: Ver.1.80
    Current BIOS version: Ver.1.40

    So my question is what am I doing wrong? I'm trying to update my bios from windows.

    is my version of windows: windows server 2008 Enterprise Edition x 64 SP1 (don't ask why, I just have to run Server 2008)

    Thank you.

    Hello

    Your OS windows seems not to be the Windows which was preinstalled on your Portege
    You cannot update the BIOS by using the windows server 2008 Enterprise Edition x 64

    You will need to put the system which has been pre-installed by Toshiba

    Good bye

  • My Ipad 64 GB, I cannot update any application. It starts to update, but it never ends. How can I solve this?

    My Ipad 64 GB, I cannot update any application. It starts to update, but it never ends. It started with or Tube, which I had to errase, so it allows me to install again.

    How can I solve this?

    Simply connect your iPad to iTunes Mac from the PC by a USB cable and update iOS version of iTunes

  • Cannot update Windows Vista kb971468 due to the error message 800B0100__

    Cannot update Windows Vista kb971468 due to the error 800b0100 of message

    Error code when you try to use Windows Update or Microsoft Update to install updates: "0x800B0001":
    http://support.Microsoft.com/kb/958045

    Vista SP1 or SP2 installed?

    What application or antivirus security suite is installed and your current subscription?  What anti-spyware (other than Defender) applications?  What third-party firewall (if applicable)?

    A (another) Norton or McAfee application has already been installed on the computer (for example, a free trial version which is preinstalled when you bought it)?

    ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

  • cannot update or download from some sites

    cannot update or download from some sites, end to end other can.   cannot update from windows update, or the date virus protection. or download the virus software. can download things like firefox and its updates.  Help

    starmed1122,

    Looks like you may have some problems of malware\virus.  These can help you with your problem:

    Get rid of malware

    Can I clean an already infected computer?

    Windows Live OneCare Safety Scanner Windows 7\Vista

    Mike - Engineer Support Microsoft Answers
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • ERROR CODE KB 970653 CANNOT UPDATE ERROR 800706431 CODE

    ERROR CODE KB 970653... CANNOT UPDATE... 800706431 ERROR CODE. DIDN'T TRY TO UPDATE SEVERAL TIMES NO LUCK. CAN ANYONE HELP PLEASE

    Eileen,
    I need you to check the error code that you found.  The one you posted is 1 number more than normal.  If you go to Windows Update, then select "View installed updates", it will show you both the updates failed.  Double-click the update failed and get the error code of the info box.

    You can also check this article: Troubleshooting Windows Update Installation questions
    Mike - Engineer Support Microsoft Answers
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • I cannot update KB953297 can someone tell me how, or is it important? I use Windows XP

    I cannot update KB953297 can someone tell me how, or is it important? I use Windows XP

    When installing updates using Windows update or Microsoft Update you may receive error 80070643 0 x or 0 x 643 (23 Oct-09)
    http://support.Microsoft.com/kb/976982

    =====================

    Step #1 => foremost, note what version of .NET Framework is installed:

    How to determine what version of the .NET Framework is installed and determine whether the service packs have been applied
    http://support.Microsoft.com/kb/318785

    Step #2-online now see resolution method 2 in this related KB article: http://support.microsoft.com/kb/923100

    After the the .NET Framework Cleanup tool, reinstall all the versions of the .NET Framework (but the ones you noted in #1 above) manually using the download links on the page, and then run Windows Update manually install security updates for same.

    NB: If you remove the .NET Framework 3.5 (SP1) by using the tool, reinstall .NET Framework 3.5 will also install .net Framework 2.0 SP2 and 3.0 SP2. Then, Windows Update will offer .NET Framework 3.5 SP1.

    IMPORTANT! =>, If you remove the .NET Framework 3.5 (SP1), reinstall your version of .NET Framework in the following order:

    1. the .net framework 3.5, then...
    2 .net framework 1.1, then...
    3 .net framework 1.1 SP1

    NB: KB923100 makes reference to this page: http://blogs.msdn.com/astebner/archive/2006/05/30/611355.aspx.  Please read ALL as well as the related http://blogs.msdn.com/astebner/pages/8904493.aspx before using the .NET Framework cleanup tool.

    Step #3 => Check-in at Windows Update and install the critical updates of security offered.

    ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

Maybe you are looking for

  • How can I download videos with RealPlayer?

    When I've upgraded to FireFox 13 my Plugin RealPlayer browser Record has been disabled as dangerous and unstable. Now I can't download videos that I watch with RealPlayer. When I activate the Plugin, I can't watch the video (I get a blank video scree

  • Cannot find modem for MS A30 drivers

    Tosh drivers do not work on a manual rebuild. XP does not have the drivers automatically. Only way to get XP see modem has been to install drivers 2 k. When querying modem diagnostics suite tab message fits into the newspaper: -. 27/05/2005 09:41:03.

  • network and wireless ethernet card problem

    I have a compaq 621 notebook.it has an ethernet connection from realtek and railink 802.11 wireless connection.  recently, I tried to set up a local network. But the lan connection wireless and ethernet connection to the local network gives a message

  • My garbage can got accidentally deleted my counter top, how do I get it back?

    I was going to empty and accidentally deleted instead, what can I do to get it back?  Where can I go to find.  Please send your reply to my email at * address email is removed from the privacy *.  Thank you

  • is a display of Windows Live Mail problem

    I had new e-mail messages look a problem for the last day bit is there known problems