Acrobat Connect Pro meeting voice distortion

Hi all

I use Adobe connect to an online meeting with the members of my team. We tested it on multiple platforms and the incoming and outgoing voice quality was superb.

The last few weeks, I use it on my laptop for the meeting and the members of the team are complaining that my voice like Darth Vader (it seems that the ghostly voice). I checked this issue through the Audio set up Assistant and I hear the same voice.

In the first analysis, I assumed that it was the network problem due to which there is distortion in my voice. But after the upgrade the network problem problem persists.

I use a laptop Lenovo Z50 with Windows 10. The votes of the members of my team is clear and sharp. We tested on Android device, iPhone 5 and 6, Mac Book, Windows 7 and Windows 10. It works very well for all, but only cause problem on my side.

The built-in microphone, external microphone works very well with Google, Skype and other IM.

I also checked the old posts from 2012 where people complained the same, but these solutions do not work here. Please help me solve this problem.

Thank you

Solved.

I spent ten hours trying to help my wife with her laptop in this regard.  Same problem as everyone else.  Same speech, same product Lenovo, even Windows 10 has slowed.

The ONLY thing that finally worked is to disable the checkbox "use Enhanced Audio.

I'll give you the instructions that I made for my wife DeVry College conference call:

1. click on the 'Connect' icon normally.  Or whatever you do to Connect Adobe plug-in.

2. once the plug-in loaded and the meeting of the dialog box is available, go to the "Encounter" dropdown and select Preferences.

3. from preferences, navigate to "Microphone" and click it.  The middle pane then displays a variety of preferences, the first of which is "Use Enhanced" Audio.  (From my experience, it is almost always enabled by default).

4 uncheck "Use Enhanced Audio" and narrow preferences.

5. be willing to start each new encounter.

Tags: Adobe

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