Acrobat DC cannot print PDF files

I have a customer having problems with printing PDF files.  They have Acrobat DC Standard and can open any PDF fine, however when you try to print nothing happens.  Acrobat does not even send the print job to the printer.  We have tested on several printers, and the problem is the same.

I have ensured that all the accurate and up-to-date printer drivers are installed

Acrobat Standard DC is updated to 10/02/16

The printer can print other jobs by other software (Word, Notepad, etc.) without problems

PDF files will print if I open them in Adobe READER and print from here. It is only in Acrobat DC they won't print.

I found many other messages from the forum on the same or similar topics and the best answer I found is the workaround mentioned printing from Adobe Reader.  Most mentions that it is a problem that adobe has had for some time (the most useful forum topic dated back to may 2014), but nobody has an answer on what the problem is caused by, and what it solved for good. only workarounds.

Is there a solution to this problem that I can apply and have the product works as expected for my client?

Hi all

Today we released a hotfix that resolves the Mac printing issue that was recently introduced (with May 10 release). If you're not already updated to the latest patch, simply open Acrobat and visit help > check for updates to apply this hotfix.

More details about this release and bug fixes is available here: help Acrobat | Release notes | DC Acrobat, Acrobat Reader DC | Update

Please give it a try and let us know.

Thank you

-ashu

Tags: Acrobat

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