PDF print printer. Changed my color toners & now cannot print PDF files.

I have a printer HP LaserJet CP1525nw color less than a year.  Have always been able to print PDF files. Changed my color toners & now cannot print PDF files. When I use the print icon, I have an option "save under" file.  Makes no difference if I save file or not, it doesn't print not (or place in the queue of the printer).  If I try to print the saved file, it does still not print.  I have not changed (knowingly) all my printer options.  H E L P!

Hi, Lynne,

Always add your Windows operating system during the validation of the questions.

Start > Control Panel

Open Printers and Faxes folder

Right-click on the printer icon, then select open

Are there jobs in the print queue?

If Yes, click on file and select Cancel all Documents

Close the queue

Start > type services.msc

Press enter

Scroll down to print spooler

Right-click on the spooler and select stop

Wait for Windows to stop the spooler

Start > right click on computer

Select manage

Click on continue for UAC window (VIsta, 7)

Select Device Manager

Click on the + sign next to the IEEE... compatible printers

Right-click on the driver and select uninstall

Click on the + sign next to printers

Right-click on the driver and select uninstall

Click on the + sign next to Bus USB controllers

Right-click on the printer driver and select uninstall

Close the Device Manager

Make sure that the printer is turned off

Disconnect the printer from the computer

Unplug the printer from the wall outlet cable

Leave unplugged for about 5 minutes

Reconnect the cables to the

Restart the computer

Windows will reload the drivers

Back to services.msc and right-click on print spooler

Select restart

Wait for Windows to restart the spooler

Local services

New attempt to print pdf

Go to HP.com and locate the drivers available for your printer model

If the above fails, try printing HP and the Scan Doctor located here

http://h10025.www1.HP.com/ewfrf/wc/documentSubCategory?tmp_rule=6803&tmp_task=solveCategory&cc=us&DLC=en&LC=en&product=4052980

Tags: Windows

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