Acrobat: PDF text disappears on the iPhone mail application

Hello world!

I am facing a strange problem today.

I created a document of quote on Adobe Acrobat, with fields to fill. This doc is made complete by the commercial officers, locked and then mailed to clients and prospects.


Our process is simple: we fill the doc and then sign to lock. We "save under" the doc and then send it by mail to our customers. I tested it for weeks and on computers laptops, everything is ok, it works perfectly.

But today I discovered something really strange: If I want to read one of this document received by mail on iPhone (mail app)... the content disappears...

> > This is a test on laptop : opening the doc, everything is OK.

Capture d’écran 2016-03-17 à 09.35.26.png

> > Now, it is the result of when I open the doc even on iPhone mail app... My sign is still there, but all the text just disappeared!

IMG_0224.PNG

Someone has an idea to help me fix it? It is a real problem for my business, because only if customers receive and open this doc quote on their iPhone, they'll just see... nothing! : O

Thanks in advance,

Best regards!

The problem is that the default PDF Viewer does not support forms. What you can do is to flatten the form fields before send you it, which converts fields of common page elements, which will be visible in the email app. More information on flattening, as well as a free JavaScript-based tool can be found here: UVSAR: tool for selective flattening for Adobe Acrobat 8, 9 and X

Tags: Acrobat

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