Acrobat Pro XI not opening
I'm under CC Suite on a MacBook Pro ver. 10.8.5. I was updating acrobat when I got an error that the comQosants has not ended. When I'm back on the desktop, the icon has changed and I could fall is no longer an Acrobat file. I ran cleaner and it filled and remains unchanged. I decided to uninstall acrobat and reinstall. After the reinstall, he said she finished so I started the process of resettlement. About 2/3 through the installation, it was an error that there is already a version of acrobat on my system. Although the Distiller still works, both have an icon that has chnged to a circle with a line through it. Walker I try to run acrobat I get the following error... "Cannot open the application 'Adobe Acrobat Pro.app' ' because it may be corrupted or inconplete." " Any help would be appreciated I use acrobat every day. Thank you!
It seems that when you uninstall the application, the uninstaller does not occur correctly. Some files may remain on your system. Please try following steps:
1 quit all applications and restart your machine
2 uninstall the software Acrobat Pro
3. check if all the following folder/file is present or not. If you find one of these files/folders delete them manually:
one) / Applications/Adobe Acrobat Pro XI.
(b) / Library/Application Support/Adobe/Acrobat.
(c) / Library/Application Support/Adobe/Acrobat 11 AMT.
(d) / Library/Application Support/Adobe/Acrobat 11 Helper frames.
(e) / Library/Internet Plug-ins/AdobePDFViewer.plugin
(f) / Library/Internet Plug-ins/AdobePDFViewerNPAPI.plugin
(g) / library/PDF Services/Save as Adobe PDF.app
(/ Library/Automator/Save h) as Adobe PDF.action
4 remove the following folders in the preferences:
(a) ~/Library/Application Support/Adobe/Acrobat.
(b) ~/Library/Caches/Acrobat/
(c) ~/Library/Caches/Acrobat/
(d) ~/Library/Preferences/Acrobat Distiller Prefs
(e) ~/Library/Preferences/Adobe/Acrobat/
Here ~ represents your home directory. Empty your trash, restart the machine, and then reinstall the Acrobat software.
You should not get any errors now and it should install correctly. I hope this helps.
Tags: Acrobat
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Marilyn
Microsoft Answers Support Engineer
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The order of Acrobat Pro is not installed...
Order Acrobat Pro does not... install it is says error that the software is not compatible with the computer. I turn the box, it says win 7 64, I look at the properties of the machine, it's win7 64 bit machine.
Here is what I tried:
- 1. put the key in the trial version offers to download by seller. Such invalid key.
- 2 uninstalled trial version.
- 3 downloaded Adobe Cleanup tool he ran twice.
- 4 put in the CD, says wrong version.
- 5 checked for viruses and spyware several times, nothing.
- 6 stop installing antivirus software, always.
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This vicious cycle went round and round for days...
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You can contact Adobe support and control:
[Click the button still need help and select the Chat option]
Guess, you downloaded setup at the bottom of the link:
Download the Pro or Standard of X, XI or Acrobat DC versions
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I can always buy acrobat pro, XI not DC? @
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Uninstall using the uninstall program.
clean by Download Adobe Reader and Acrobat tool - Adobe Labs
Restart your computer.
Reinstall acrobat using your serial number and installation files.
Available downloadable Setup files:
- Suites and programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
- Acrobat: DC, XI, X | Suite X | 9,8 | 9 pro extended exe,7z extended pro 9 | 9 standard | 8 standard
- Captivate: 9 | 8 | 7 | 6 | 5.5, 5 | 1
- Cold Fusion: 11: 10 | 9.0.2 version 9.0.0, 9.0.1, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
- Contribute: CS5 | CS4, CS3 | 3,2
- FrameMaker: 12, 11, 10, 9, 8, 7.2
- Lightroom: 6.6.1. 6| 5.7.1| 5 | 4 | 3
- Photoshop Elements: 14,13,12,11,10 | 9,8,7 win | 8 mac | 7 mac
- Premiere Elements: 14,13,12,11,10| 9, 8, 7 win | 8 mac | 7 mac
Download and installation help links Adobe
Help download and installation to Prodesigntools links can be found on the most linked pages. They are essential; especially steps 1, 2 and 3. If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".
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