Acrobat Pro XI not opening

I'm under CC Suite on a MacBook Pro ver. 10.8.5. I was updating acrobat when I got an error that the comQosants has not ended. When I'm back on the desktop, the icon has changed and I could fall is no longer an Acrobat file. I ran cleaner and it filled and remains unchanged. I decided to uninstall acrobat and reinstall. After the reinstall, he said she finished so I started the process of resettlement. About 2/3 through the installation, it was an error that there is already a version of acrobat on my system. Although the Distiller still works, both have an icon that has chnged to a circle with a line through it. Walker I try to run acrobat I get the following error... "Cannot open the application 'Adobe Acrobat Pro.app' ' because it may be corrupted or inconplete." " Any help would be appreciated I use acrobat every day. Thank you!

It seems that when you uninstall the application, the uninstaller does not occur correctly. Some files may remain on your system. Please try following steps:

1 quit all applications and restart your machine

2 uninstall the software Acrobat Pro

3. check if all the following folder/file is present or not. If you find one of these files/folders delete them manually:

one) / Applications/Adobe Acrobat Pro XI.

(b) / Library/Application Support/Adobe/Acrobat.

(c) / Library/Application Support/Adobe/Acrobat 11 AMT.

(d) / Library/Application Support/Adobe/Acrobat 11 Helper frames.

(e) / Library/Internet Plug-ins/AdobePDFViewer.plugin

(f) / Library/Internet Plug-ins/AdobePDFViewerNPAPI.plugin

(g) / library/PDF Services/Save as Adobe PDF.app

(/ Library/Automator/Save h) as Adobe PDF.action

4 remove the following folders in the preferences:

(a) ~/Library/Application Support/Adobe/Acrobat.

(b) ~/Library/Caches/Acrobat/

(c) ~/Library/Caches/Acrobat/

(d) ~/Library/Preferences/Acrobat Distiller Prefs

(e) ~/Library/Preferences/Adobe/Acrobat/

Here ~ represents your home directory. Empty your trash, restart the machine, and then reinstall the Acrobat software.

You should not get any errors now and it should install correctly. I hope this helps.

Tags: Acrobat

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