Acrobat Standard gives "acrobaat Adobe has stopped working" immediately after clicking on the icon.
The computer is running Windows 7 x 64
Here are the details of the problem:
Signature of the problem:
Problem event name: BEX
Application name: Acrobat.exe
Application version: 11.0.7.79
Application timestamp: 536b812b
Fault Module name: amtlib.dll
Fault Module Version: 6.2.0.46
Timestamp of Module error: 528478ca
Exception offset: 0013d1e9
Exception code: c0000417
Exception data: 00000000
OS version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information 1: 51da
More information 2: 51daff82b35c6f8e7f791ee045f67fb6
3 more information: 1b5f
Additional information 4: 1b5fa18f4d43a413e9027d65a96c0363
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288 & clcid = 0 x 0409
If the online privacy statement is not available, please read our offline privacy statement:
C:\Windows\system32\en-US\erofflps.txt
I went through and used the cleaning tool from Adobe to remove Adobe Reader and Adobe Acrobat and then installed a new to Acrobat, but I still get the error.
Any suggestions who point me in the direction of fixing this issue are much appreciated!
If you have any other Adobe products installed (like Photoshop and InDesign) then please try following steps:
Delete all the files in the following folders:
C:\PrgroamData\Adobe\SLStore
C:\Program Files (x 86) \Common Files\Adobe\SLCache
And delete all the files in the folder following except cache.db
C:\Program Files (x 86) \Common Files\Adobe\ Adobe PCD
Product launch and activate again.
Kind regards
Anoop
Tags: Acrobat
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