Acrobat Standard gives "acrobaat Adobe has stopped working" immediately after clicking on the icon.

The computer is running Windows 7 x 64

Here are the details of the problem:

Signature of the problem:

Problem event name: BEX

Application name: Acrobat.exe

Application version: 11.0.7.79

Application timestamp: 536b812b

Fault Module name: amtlib.dll

Fault Module Version: 6.2.0.46

Timestamp of Module error: 528478ca

Exception offset: 0013d1e9

Exception code: c0000417

Exception data: 00000000

OS version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Additional information 1: 51da

More information 2: 51daff82b35c6f8e7f791ee045f67fb6

3 more information: 1b5f

Additional information 4: 1b5fa18f4d43a413e9027d65a96c0363

Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288 & clcid = 0 x 0409

If the online privacy statement is not available, please read our offline privacy statement:

C:\Windows\system32\en-US\erofflps.txt

I went through and used the cleaning tool from Adobe to remove Adobe Reader and Adobe Acrobat and then installed a new to Acrobat, but I still get the error.

Any suggestions who point me in the direction of fixing this issue are much appreciated!

If you have any other Adobe products installed (like Photoshop and InDesign) then please try following steps:

Delete all the files in the following folders:

C:\PrgroamData\Adobe\SLStore

C:\Program Files (x 86) \Common Files\Adobe\SLCache

And delete all the files in the folder following except cache.db

C:\Program Files (x 86) \Common Files\Adobe\ Adobe PCD

Product launch and activate again.

Kind regards

Anoop

Tags: Acrobat

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