Acrobat XI pro upgrade fails during installation.

Upgrade to Acrobat XI XI pro fails.  "The Setup program detects that you already have a more functional product".  What gives, and how to recover?  Windows 8.1.  I have a folder on my desktop with the file setup.exe Acrobat XI.

Standard XI is not extensible to xi pro, http://www.adobe.com/products/acrobatpro/buying-guide-upgrade-pricing.html

http://helpx.Adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

Tags: Adobe

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    http://support.Microsoft.com/lifecycle/search/?sort=PN&Alpha=Windows+Vista

    If you can, return your ultimate and buy business.  I realize that copies of business are becoming difficult to find.  Another option is to upgrade to Windows 7.  I suggest professional since Ultimate offer very little more than Pro (just the Bitlocker and multilingual support) and is also not intended for extended support after Windows 7 standard support ends after 2014.  Professional will extend support through 2019.

    Having said all this, I also had problems using the update with Vista installation option.  In many cases I resorted to the use of the custom installation option.  That does not work, but of course this means using Windows Easy Transfer to save your files and settings and reinstall your programs.  What I eventually learned with Vista upgrade can take all day even when all goes well, then there is not much time saved during a custom installation followed in any case of reinstalling the software.

    One thing you can try is to completely remove your anti-malware software.  Just turning it off is not enough because some antivirus programs install a watchdog on the part of the registry.  If something prevents the writing of registry entries at the end of the upgrade you so you would get a rollback.

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