ACS 4.1 failure to authenticate Windows users.

Hello.

We run Cisco Secure ACS for Windows version 1.0000 b23p5 on a Windows 2000 member server.

Today, ACS is unable to authenticate users.

Using the same external user (andrea-meconi) I can check the success or failure of authentication.

It's the AUTH.log for a request for genericRADIUS...

AUTH 25/02/2013 15:30:24 I 0396 3900 external DB [NTAuthenDLL.dll]: from [andrea-meconi] user authentication

AUTH 25/02/2013 15:30:24 I 0396 3900 external DB [NTAuthenDLL.dll]: Windows authentication attempts for user andrea-meconi

AUTH 25/02/2013 15:30:24 0396 3900 external DB [NTAuthenDLL.dll]: authentication Windows FAILED (error 1783 L)

AUTH 25/02/2013 15:30:24 I 0396 3900 external DB [ODBCAuthDll.dll]: workers from 1 odbc

AUTH 25/02/2013 15:30:24 I 0396 3900 external DB [ODBCAuthDll.dll]: DLL initialized OK

AUTH 25/02/2013 15:30:24 I 0571 3900 AuthenLoadLibrary: external ODBC database DLLS load

AUTH 25/02/2013 15:30:24 I 1645 3900 pvAuthenticateUser: authenticate 'andrea-meconi"against an external ODBC database

This is the log for an EAP request...

AUTH 25/02/2013 16:23:56 I 1645 4568 pvAuthenticateUser: authenticate "venezia\andrea-meconi" against Windows NT/2000

AUTH 25/02/2013 16:23:56 I 0396 4568 external DB [NTAuthenDLL.dll]: from MSCHAP authentication for the user [venezia\andrea-meconi]

AUTH 25/02/2013 16:23:56 I 0396 4568 external DB [NTAuthenDLL.dll]: got the CISCO desktop

AUTH 25/02/2013 16:23:56 I 0396 4568 external DB [NTAuthenDLL.dll]: Windows authentication attempts for user andrea-meconi

AUTH 25/02/2013 16:23:56 I 0396 4568 external DB [NTAuthenDLL.dll]: authentication Windows successfully (by RVVMDCC01PW)

AUTH 25/02/2013 16:23:56 I 0396 4568 external DB [NTAuthenDLL.dll]: user mapped to the id of the Group ACS [20]

Windows AD now on Windows 2008 server, migration since 2003.

Any idea?

Thank you.

Andrea

Authentication Windows FAILED (error 1783L)

The error above indicates that the migration happened during the night. To resolve this problem, you must update your ACS to atleast ACS 4.2.0.124 patch 4 or higher.

Section of OS supported

-Windows Server 2008, Standard Edition

-Windows Server 2008, Enterprise Edition

-Windows Server 2008, Standard Edition, Service Pack 2 Japanese

-Windows Server 2008, Enterprise Edition, Service Pack 2 Japanese

NOTE: No ACS 4.x support 2008 R2 version. Only ACS 5.2 support it.

Kind regards

Jatin kone

-Does the rate of useful messages-

Tags: Cisco Security

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