Act 2014 "cannot create the directory of crash reports.

I am running Windows 7 Home Premium 64 bit on my laptop Lenovo G570 and using IE 10.

When I download and go through the installation process of the 2014 Act program (which installs and runs OK on my desktop Dell Inspiron 530 running Win 7 - 64 bit, IE 10 pro) I get a message when I go through the installation process that says "could not create directory of crash reports" and when I click on the 'OK' button she closes and crashes.

And if I restart it upward, he made over and over again.  I even uninstalled and cleaned the applicable registry entries and then tried to download and reinstall it again, but I get the same results.

I don't understand why this program works fine on my desktop Dell computer but does not work on my laptop Lenovo.

Of course you would like to help here.

Thanks in advance,

Bill

Moved from Vista programs Forum.

Hi Bill,

You can get in contact with the team of application support:

http://www.TaxACT.com/

Tags: Windows

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    at org.apache.derby.jdbc.EmbeddedDriver.connect (unknown Source)

    at coldfusion.server.j2ee.sql.pool.JDBCPool.createPhysicalConnection(JDBCPool.java:614)

    to coldfusion.server.j2ee.sql.pool.ConnectionRunner$ RunnableConnection.run (ConnectionRunner. java: 67)

    at java.lang.Thread.run(Thread.java:662)

    Caused by: java.sql.SQLException: unable to create the database "C: / ColdFusion10/cfusion/db/andHalt /', see the following exception for more details."

    at org.apache.derby.impl.jdbc.SQLExceptionFactory.getSQLException (unknown Source)

    at org.apache.derby.impl.jdbc.SQLExceptionFactory40.wrapArgsForTransportAcrossDRDA (unknown Source)

    ... 13 more

    Caused by: java.sql.SQLException: the database directory "C:\ColdFusion10\cfusion\db\andHalt" exist. However, it does not contain the file expected 'service.properties '. Perhaps, Derby has been reduced in the middle of the creation of this database. You can remove this directory and try again to create the database.

    at org.apache.derby.impl.jdbc.SQLExceptionFactory.getSQLException (unknown Source)

    at org.apache.derby.impl.jdbc.SQLExceptionFactory40.wrapArgsForTransportAcrossDRDA (unknown Source)

    at org.apache.derby.impl.jdbc.SQLExceptionFactory40.getSQLException (unknown Source)

    at org.apache.derby.impl.jdbc.Util.generateCsSQLException (unknown Source)

    at org.apache.derby.impl.jdbc.TransactionResourceImpl.wrapInSQLException (unknown Source)

    at org.apache.derby.impl.jdbc.TransactionResourceImpl.handleException (unknown Source)

    at org.apache.derby.impl.jdbc.EmbedConnection.handleException (unknown Source)

    ... more than 10

    Caused by: ERROR XBM0A: the directory database "C:\ColdFusion10\cfusion\db\andHalt" exist. However, it does not contain the file expected 'service.properties '. Perhaps, Derby has been reduced in the middle of the creation of this database. You can remove this directory and try again to create the database.

    at org.apache.derby.iapi.error.StandardException.newException (unknown Source)

    at org.apache.derby.impl.services.monitor.StorageFactoryService.vetService (unknown Source)

    to org.apache.derby.impl.services.monitor.StorageFactoryService.access$ 600 (unknown Source)

    to org.apache.derby.impl.services.monitor.StorageFactoryService$ 9.run (unknown Source)

    at java.security.AccessController.doPrivileged (Native Method)

    at org.apache.derby.impl.services.monitor.StorageFactoryService.createServiceRoot (unknown Source)

    at org.apache.derby.impl.services.monitor.BaseMonitor.bootService (unknown Source)

    at org.apache.derby.impl.services.monitor.BaseMonitor.createPersistentService (unknown Source)

    at org.apache.derby.iapi.services.monitor.Monitor.createPersistentService (unknown Source)

    ... more than 10

    = launch nested exception, level (1) =.

    java.sql.SQLException: the database directory "C:\ColdFusion10\cfusion\db\andHalt" exist. However, it does not contain the file expected 'service.properties '. Perhaps, Derby has been reduced in the middle of the creation of this database. You can remove this directory and try again to create the database.

    at org.apache.derby.impl.jdbc.SQLExceptionFactory40.getSQLException (unknown Source)

    at org.apache.derby.impl.jdbc.Util.generateCsSQLException (unknown Source)

    at org.apache.derby.impl.jdbc.TransactionResourceImpl.wrapInSQLException (unknown Source)

    at org.apache.derby.impl.jdbc.TransactionResourceImpl.handleException (unknown Source)

    at org.apache.derby.impl.jdbc.EmbedConnection.handleException (unknown Source)

    at org.apache.derby.impl.jdbc.EmbedConnection.createDatabase (unknown Source)

    to org.apache.derby.impl.jdbc.EmbedConnection. < init >(Unknown Source)

    to org.apache.derby.impl.jdbc.EmbedConnection30. < init >(Unknown Source)

    to org.apache.derby.impl.jdbc.EmbedConnection40. < init >(Unknown Source)

    at org.apache.derby.jdbc.Driver40.getNewEmbedConnection (unknown Source)

    at org.apache.derby.jdbc.InternalDriver.connect (unknown Source)

    at org.apache.derby.jdbc.EmbeddedDriver.connect (unknown Source)

    at coldfusion.server.j2ee.sql.pool.JDBCPool.createPhysicalConnection(JDBCPool.java:614)

    to coldfusion.server.j2ee.sql.pool.ConnectionRunner$ RunnableConnection.run (ConnectionRunner. java: 67)

    at java.lang.Thread.run(Thread.java:662)

    Caused by: java.sql.SQLException: the database directory "C:\ColdFusion10\cfusion\db\andHalt" exist. However, it does not contain the file expected 'service.properties '. Perhaps, Derby has been reduced in the middle of the creation of this database. You can remove this directory and try again to create the database.

    at org.apache.derby.impl.jdbc.SQLExceptionFactory.getSQLException (unknown Source)

    at org.apache.derby.impl.jdbc.SQLExceptionFactory40.wrapArgsForTransportAcrossDRDA (unknown Source)

    ... 15 more

    Caused by: ERROR XBM0A: the directory database "C:\ColdFusion10\cfusion\db\andHalt" exist. However, it does not contain the file expected 'service.properties '. Perhaps, Derby has been reduced in the middle of the creation of this database. You can remove this directory and try again to create the database.

    at org.apache.derby.iapi.error.StandardException.newException (unknown Source)

    at org.apache.derby.impl.services.monitor.StorageFactoryService.vetService (unknown Source)

    to org.apache.derby.impl.services.monitor.StorageFactoryService.access$ 600 (unknown Source)

    to org.apache.derby.impl.services.monitor.StorageFactoryService$ 9.run (unknown Source)

    at java.security.AccessController.doPrivileged (Native Method)

    at org.apache.derby.impl.services.monitor.StorageFactoryService.createServiceRoot (unknown Source)

    at org.apache.derby.impl.services.monitor.BaseMonitor.bootService (unknown Source)

    at org.apache.derby.impl.services.monitor.BaseMonitor.createPersistentService (unknown Source)

    at org.apache.derby.iapi.services.monitor.Monitor.createPersistentService (unknown Source)

    ... more than 10

    = end of the nested exception, level (1) =.

    = launch nested exception, level (2) =.

    java.sql.SQLException: the database directory "C:\ColdFusion10\cfusion\db\andHalt" exist. However, it does not contain the file expected 'service.properties '. Perhaps, Derby has been reduced in the middle of the creation of this database. You can remove this directory and try again to create the database.

    at org.apache.derby.impl.jdbc.SQLExceptionFactory.getSQLException (unknown Source)

    at org.apache.derby.impl.jdbc.SQLExceptionFactory40.wrapArgsForTransportAcrossDRDA (unknown Source)

    at org.apache.derby.impl.jdbc.SQLExceptionFactory40.getSQLException (unknown Source)

    at org.apache.derby.impl.jdbc.Util.generateCsSQLException (unknown Source)

    at org.apache.derby.impl.jdbc.TransactionResourceImpl.wrapInSQLException (unknown Source)

    at org.apache.derby.impl.jdbc.TransactionResourceImpl.handleException (unknown Source)

    at org.apache.derby.impl.jdbc.EmbedConnection.handleException (unknown Source)

    at org.apache.derby.impl.jdbc.EmbedConnection.createDatabase (unknown Source)

    to org.apache.derby.impl.jdbc.EmbedConnection. < init >(Unknown Source)

    to org.apache.derby.impl.jdbc.EmbedConnection30. < init >(Unknown Source)

    to org.apache.derby.impl.jdbc.EmbedConnection40. < init >(Unknown Source)

    at org.apache.derby.jdbc.Driver40.getNewEmbedConnection (unknown Source)

    at org.apache.derby.jdbc.InternalDriver.connect (unknown Source)

    at org.apache.derby.jdbc.EmbeddedDriver.connect (unknown Source)

    at coldfusion.server.j2ee.sql.pool.JDBCPool.createPhysicalConnection(JDBCPool.java:614)

    to coldfusion.server.j2ee.sql.pool.ConnectionRunner$ RunnableConnection.run (ConnectionRunner. java: 67)

    at java.lang.Thread.run(Thread.java:662)

    Caused by: ERROR XBM0A: the directory database "C:\ColdFusion10\cfusion\db\andHalt" exist. However, it does not contain the file expected 'service.properties '. Perhaps, Derby has been reduced in the middle of the creation of this database. You can remove this directory and try again to create the database.

    at org.apache.derby.iapi.error.StandardException.newException (unknown Source)

    at org.apache.derby.impl.services.monitor.StorageFactoryService.vetService (unknown Source)

    to org.apache.derby.impl.services.monitor.StorageFactoryService.access$ 600 (unknown Source)

    to org.apache.derby.impl.services.monitor.StorageFactoryService$ 9.run (unknown Source)

    at java.security.AccessController.doPrivileged (Native Method)

    at org.apache.derby.impl.services.monitor.StorageFactoryService.createServiceRoot (unknown Source)

    at org.apache.derby.impl.services.monitor.BaseMonitor.bootService (unknown Source)

    at org.apache.derby.impl.services.monitor.BaseMonitor.createPersistentService (unknown Source)

    at org.apache.derby.iapi.services.monitor.Monitor.createPersistentService (unknown Source)

    ... more than 10

    = end of the nested exception, level (2) =.

    = launch nested exception, level (3) =.

    ERROR XBM0A: The directory of database 'C:\ColdFusion10\cfusion\db\andHalt' exists. However, it does not contain the file expected 'service.properties '. Perhaps, Derby has been reduced in the middle of the creation of this database. You can remove this directory and try again to create the database.

    at org.apache.derby.iapi.error.StandardException.newException (unknown Source)

    at org.apache.derby.impl.services.monitor.StorageFactoryService.vetService (unknown Source)

    to org.apache.derby.impl.services.monitor.StorageFactoryService.access$ 600 (unknown Source)

    to org.apache.derby.impl.services.monitor.StorageFactoryService$ 9.run (unknown Source)

    at java.security.AccessController.doPrivileged (Native Method)

    at org.apache.derby.impl.services.monitor.StorageFactoryService.createServiceRoot (unknown Source)

    at org.apache.derby.impl.services.monitor.BaseMonitor.bootService (unknown Source)

    at org.apache.derby.impl.services.monitor.BaseMonitor.createPersistentService (unknown Source)

    at org.apache.derby.iapi.services.monitor.Monitor.createPersistentService (unknown Source)

    at org.apache.derby.impl.jdbc.EmbedConnection.createDatabase (unknown Source)

    to org.apache.derby.impl.jdbc.EmbedConnection. < init >(Unknown Source)

    to org.apache.derby.impl.jdbc.EmbedConnection30. < init >(Unknown Source)

    to org.apache.derby.impl.jdbc.EmbedConnection40. < init >(Unknown Source)

    at org.apache.derby.jdbc.Driver40.getNewEmbedConnection (unknown Source)

    at org.apache.derby.jdbc.InternalDriver.connect (unknown Source)

    at org.apache.derby.jdbc.EmbeddedDriver.connect (unknown Source)

    at coldfusion.server.j2ee.sql.pool.JDBCPool.createPhysicalConnection(JDBCPool.java:614)

    to coldfusion.server.j2ee.sql.pool.ConnectionRunner$ RunnableConnection.run (ConnectionRunner. java: 67)

    at java.lang.Thread.run(Thread.java:662)

    = end of the nested exception, level (3) =.

    Complete cleaning action

    Ah shucks!  I can't believe how far from the solution I was looking for.  Documentation has revealed what I had to do it even if it honestly should have probably been better treated with the best comments of the error.

    http://help.Adobe.com/en_US/ColdFusion/10.0/Admin/WSc3ff6d0ea77859461172e0811cbf364104-7FD a.html

    "Note: when you add an Apache Derby Embedded data source, verify that the specified directory does not exist."

    Which is a bit ridiculous given a fileOpen dialog box is provided which means just the opposite.

    I came across this problem before CF 9 awhile back and I am surprised it is still hidden and I had forgotten about it.

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