Activating CS 5.5 can't find eligible software

Recently rebuilt my pc caused by a virus. -Clean installation with the new HARD drive.

I installed CS 5.5 Standard update, I enter the correct serial number for the software then asks you a series of qualification number I have for CS5.

But that does not appear on the list of the products, so no activation will complete and is running as a trial.

Is there a way around this issue.

Thanks in advance for you help.

Hi hannam76678685,

I checked with your Adobe ID and found that the upgrade you purchased was not correct, because the CS 5 license was so licensed in volume to activate you will need to follow the unlocking procedure in the following document:

Error: "this serial number is not for a product calling it" | Adobe Creative Suite

Let us know if that helps.

Kind regards

Sandrine Bani

Tags: Adobe

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