Add/Remove Program (Adobe 8.1.6) _ failure

Impossible to remove Adobe, receive system message direct me to find/use valid Windows hotfix package install.

Any ideas to find out where / who I should get even?

Pinned Windows Installer Clean Up utility and many fixes for God knows what; in my hands just likely to cause still more acute problem.

Thank you and hoping that

Hi, sorry for the delay to come to you, have been disarmed with man flu

Now running Adobe 9.4.1 simply seek to recover the 86.6 mb used by the previous version unusable (8.1.6).

Following error message:

"This patch package could not be opened, check that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid windows setup hotfix package.

Tried to contact Adobe, the response was ' me mmm, sounds technical, you want to take our paid support option?  RESPONSE - no thanks, don't know if its you problem or Ms.

? How I would try to uninstall using "Safe Mode"?

Have not tried to link http://kb2.adobe.com/cps/400/kb400769.html because not all sure as to what / where should potential remifications and me if I were to fault upward in some way (me, strongly the technophobe)

Thank you for your efforts for sat down in this regard.

concerning John S

You get in Mode safe mode by repeatedly pressing the F8 key as the computer starts up.  On the Advanced Boot Options menu that appears, navigate by using the up/down arrows to select Mode safe mode, and then press ENTER.  Given what you have said, however, I doubt that using Safe Mode will help you.

Adobe warns against having multiple versions of Acrobat or Acrobat Reader is installed, and suggests that uninstall a previous version AFTER installing a later version might cause problems, requiring the latest version to be re-installed.

That said, Adobe seems often leave pieces of his great software on your system after uninstall.  Although 86.6 mb seems bigger than I expect, it sounds as smaller than a full installation of the Adobe Reader software.

Did you actually two entries in Control Panel > Add / Remove Programs, one for Adobe Reader 8.1.6 and one for Adobe Reader 9.1.4?  Or you just a directory C:\Program Adobe 8.0 with 86.6 MB of files it contains?

Two suggestions:

If you have two entries in Add / Remove Programs, rename C:\Program Adobe 8.0 as C:\Program Files\Adobe\OldReaderFiles.  Then wait a week or two; Use Adobe Reader as usual; and if no problems, just delete the whole directory.  If you are really paranoid, burn the directory on a CD before deleting.

Alternatively, if you have two entries in Add / Remove Programs, use the free Revo Uninstaller or Windows Installer Cleanup utility.  Microsoft itself is supplying the Installer Cleanup Utility, saying that, in some cases, it removed more than it was supposed to.  Yet, it can be a useful tool; to be sure, you must back up your system first.  If you can't remember where you saw it, you can download the Installer Cleanup toolhere.

Alternatively, you can use Revo Uninstaller .

According to uninstall it you use the cleanup tool, no doubt would it be a good idea first to download the latest version of Adobe Reader (9.4.1) (unless you still have the installation program on your computer) and uninstall your current working version of the player before you try to uninstall the old version.  When the Installer Cleanup Utility or Revo Uninstaller is finished, reinstall Adobe Reader 9.4.1.

Tags: Windows

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