Adding other repairs to a service order

Hello

I know that this is not the right place for it, but I don't know where to put this. There is no general 'customer support' support forum.

Recently, I put in a repair order for my laptop (HP Pavilion g7 - 2217cl) because the right hinge broke. The service representative said that is not uncommon because of normal wear and tear and that he would replace it. I waited for the FedEx box in the mail so that I can send my laptop to HP service center.

Now my fan has stopped working. I believe that the pieces of the broken hinge have somehow got stuck inside, because just before the fan failure, I heard something rattling around inside. My laptop computer auto closed due to overheating, and when it restarts several minutes later he informed me that the fan works no longer.

Unfortunately, I can not open a new ticket, because I have an open the hinge. Is it possible that I can contact the HP Support or edit a ticket and add my new number? HP repair will run a check to see if everything is stopped before you ship my computer laptop back, catch the damaged fan and fix it?

Hello

If your device is sent to the service center HP for the issue of the joint, then before sending the computer to you. They need to ensure if the computer is in working condition. Since you do not have the box still FedEx, you can always call HP support and even talk to them. So that they can take note of this and they can inform the Service Center to have control over the issue of the fan as well.

Tags: Notebooks

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