Administrator account does not load

Hello
I had problems with IE 8 and wanted to uninstall/reinstall, but admin password did not work with the pop-up window when logged in as a normal user.  I went to the admin profile users but not able to connect and received the following message.

Service user profile Service has no logon. User profile cannot be loaded

So I go into the event viewer to see the activity and find the following:

  • The description for event ID 0 in source AtBroker is not found. Either the component that triggers this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
  • If the event is on another computer, the display information had to be saved with the event.
  • The following information has been included in the event:
  • GetSessionValue has not value public session error 2

And it requires an admin override in the details of xml:

-
 Access is denied.
  • Windows cannot load the user's profile, but you have logged on with the default profile for the system.
  • DETAIL - access is denied.

Because I do not have access to the security log, I pulled the above on the Application logs.

Last TPM is used in Vista Home Premium edition?

Could not find a TPM Module (TPM) security device works on this computer. TBS could not be started.

Thanks for your time.

Hey bubbles Whith,

O your computer is on a domain?

This behavior can occur if the user profile was deleted manually using the command prompt or by using Windows Explorer. A profile that is manually deleted does not remove the security identifier (SID) of the list of profiles in the registry.

If the SID is present, Windows will try to load the profile by using the ProfileImagePath that points to a nonexistent path. Therefore, the profile cannot be loaded.

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

322756 (http://support.microsoft.com/kb/322756/) how to back up and restore the registry in Windows

To resolve this issue, follow these steps:

  1. Delete the profile by using the computer properties dialog box. To do this, follow these steps:

(a) click Start, right-click computer, and then click Properties.

(b) click on change settings.

(c) in the System Properties dialog box, click the Advanced tab.

(d) under user profiles, click settings.

(e) in the user profiles dialog box, select the profile that you want to remove, click Remove, and then click OK.

  1. Click on start toreduce this includes this image, type regedit in the box Start Search and press ENTER.
  2. Search for, and then expand the following registry subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

  1. Right-click the SID that you want to remove and then click Remove.
  2. Log on to the computer and create a new profile.

http://support.Microsoft.com/kb/947215

I hope this helps.

Bindu S - Microsoft Support

[If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message.] [Marking a post as answer, or relatively useful, you help others find the answer more quickly.]

Tags: Windows

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