Adobe Acrobat DC update failed
Hello
I have a big problem with the update to Adobe Acrobat DC (8.1 of Windows, 64-bit); I'm trying to install it for three days now. During installation out of the CCInstaller, the following error message appears:
=================================================================
Exit code: 7
Please see specific errors below for troubleshooting. For example, the ERROR:
-------------------------------------- Summary --------------------------------------
-0 fatal Error (s), 1 Error (s)
-Payload: Adobe, Adobe Acrobat DC 15.7.20033.0 Acrobat\Setup.exe_15.007.20033---
ERROR: installer of third Adobe Acrobat\Setup.exe payload failed with exit code: 1603
=================================================================
I've tried all of the recommended steps: error 1603: a fatal error occurred during installation, but it did not work. I also tried to install it via the direct DCInstaller, but it is always an error during installation. Sometimes this one:
(Failure of the installation of the Module license Acrobat. Possible solutions under http://...)
Sometimes this one:
It's really frustrating... An additional idea?
Thank you very much in advance,
Henrik
Here are some steps worth a look. Your installation of Microsoft Visual Studio 2013 Run-time seems to be corrupt.
I found that the following steps work if you get the error:
"Error 1722. There is a problem with this Windows Installer Package. A program run as part of the Setup did not finish as expected. Contact your provider to support personal or package. Action InstallWebResources, location c:\program files (x86)\Adobe\Acrobat\AcrpCEF\AcroServicesUpdater.exe"
Try the following steps and this should work:
(1) Goto Download Visual C++ Redistributable Packages for Visual Studio 2013 official Microsoft Download Center and click on download.
(2) select vcredist_x86.exe and download the package.
(3) If you are on a 64-bit computer, navigate to another "C:\Windows\SysWOW64\" go to "C:\Windows\System32" on a 32-bit machine. If the folder "C:\Windows\SysWOW64" exist, then you are on a 64-bit computer.
(4) look for msvcr120.dll and msvcp120.dll and rename the two files. Do not delete them while just in case where vcredist_x86.exe manages not to install you can rename them back.
(5) now, double-click vcredist_x86.exe and install it. Once the installation is finished check that msvcr120.dll and msvcp120.dll are now installed back. You can delete the files that you renamed in step above now. Do not delete msvcr120.dll and msvcp120.dll
(6) install Acrobat through r CC installedand it should install now without complaining.
Tags: Acrobat
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