Adobe Application Manager cannot find Acrobat XI Mac Pro on MBP

Hello

I tried several times, and personal support from Adobe yet contacted chat, to solve this problem, but when I run Adobe Application Manager, still shows that I have not installed Adobe Acrobat XI Pro for Mac.  He told me that my serial number is valid, but that it cannot find AA XI Pro on my MBP.  When I run Adobe Acrobat Pro XI for Mac on my MBP, I get a similar message.  Adobe Acrobat Pro XI is not yet in the list of applications for which I could possibly enter a serial number.  So, I wonder - Adobe has not yet clued in its own applications that he has released Acrobat Pro XI?

Seems all kinds of descendant and not professional to me.

See you soon,.

Hussar

Since the message that you have described, it shows that you have purchased the upgrade for Acrobat XI. You are eligible for an upgrade if you already have an earlier version of Acrobat. More details here - http://www.adobe.com/products/acrobatpro/buying-guide-upgrade-pricing.html

If you already have an earlier version of Acrobat, select this version from the drop-down list and provide the serial number of this version. For example, if you have Acrobat X and you decide to upgrade to Acrobat XI, then launch Acrobat XI you will get this message. Select Acrobat X and provide the serial number for Acrobat X so that your eligibility for discounted upgrade is checked.

If you do not have the earlier version of Acrobat, and yet you have purchased an upgrade, please contact customer support to solve this problem.

-Karan

Tags: Acrobat

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