Adobe Application Manager cannot connect :(

Hi all

Maybe someone will help me support is not

I bought a new laptop running 64-bit Windows 8. Then I installed the following software to my creative cloud subscription:

_ Lightroom, up and running fine

_ Photoshop, installed in trial mode, as he could not connect, well, I thought it was a temporary bug and leave it in the trial.

I couldn't update my final test software such that he asked to connect to the internet and enter the Adobe ID.

After a long discussion with a technical support agent Adobe it me to Photoshop to uninstall and reinstall once more. 'Ideal' that I can't download now even Photoshop like Application Manager wonder Adobe ID at the beginning.

After another verry long discussion with little support technical agents the only think that they can say this is probalbly a problem of language (Polish) and gave me local contact supports the team in Poland.

I'll do it, but I'm sure that's not the source of the problem.

For info:

I'm not on a protected network, just a router and a DSL modem, even directly connected to DSL AAM cannot find internet connection. Even on a different network in a different place.

Even with the firewall and antivirus off MAO doesn't work. There is nothing in hosts. I am borrowing the server licenses adobe as indicated by the agents.

So everything works fine only shit AAM find a way to find my internet connection.

Oh and for the final, a second computer connected to the same home network have the same creative cloud liscences running, updated and works well.

So if anyone has an idea of what I need to do to not sue Adobe for 3 days lost to seek the solution I'll be happy to read it here

I just can't work.

M.

Ufff it works! Technical support in Poland helped to get directions for a solution. Thank you!

Now I explain how:

Probably a process in Windows 8 blocks Adobe Application Manager that cannot connect to the internet.

A quick solution is to create a new user account and install all software of this account, as the programs are shared you need not use all the days of the account.

It is a solution for a while as each month what MAO will try to connect and check if your license is still in place.

In the end, I have to check all the processes one by one and disable one who blocks the AAM, which will certainly take me a lot of time

But for now I have a working software... Finally...

How much money will I get Adobe for this tip for debugging? A discount will be welcome for 3 days lost here :/

Tags: Adobe

Similar Questions

  • Adobe Application Manager cannot install

    When I try to download an application, a new window opens and begins to date Adobe Application Manager.  Then I get an error message stating "we encountered the following problems: Adobe Application Manager cannot install" then quit.  I don't see the creative cloud installed on my system.  What Miss me?  Help!

    Spin it creative please see http://forums.adobe.com/message/5424231#5424231 where this subject has been discussed.

  • The adobe application manager cannot install updates because I told that another installer is running

    The adobe application manager cannot install updates because they say that another installer works? Another installer does not work, any way to fix this?

    We do not know. You provide all information system or other details. Reboot your system, be sure to sign as an administrator, and then try again.

    Mylenium

  • Confusion of Adobe Application Manager of connection...

    Hi, I was wondering if anyone can help.

    I downloaded Indesign with Adobe Download Assistant at trial, but it asks me to log in with Adobe Application Manager to complete the installation - but my Adobe ID login (I have connected to successfully in order to start the download of the program) does not work...

    How can I reset the connection of Adobe Application Manager?

    (I work on a Mac)

    This isn't ask your Adobe ID, but your computers administrator password.

  • Adobe Application Manager cannot find Acrobat XI Mac Pro on MBP

    Hello

    I tried several times, and personal support from Adobe yet contacted chat, to solve this problem, but when I run Adobe Application Manager, still shows that I have not installed Adobe Acrobat XI Pro for Mac.  He told me that my serial number is valid, but that it cannot find AA XI Pro on my MBP.  When I run Adobe Acrobat Pro XI for Mac on my MBP, I get a similar message.  Adobe Acrobat Pro XI is not yet in the list of applications for which I could possibly enter a serial number.  So, I wonder - Adobe has not yet clued in its own applications that he has released Acrobat Pro XI?

    Seems all kinds of descendant and not professional to me.

    See you soon,.

    Hussar

    Since the message that you have described, it shows that you have purchased the upgrade for Acrobat XI. You are eligible for an upgrade if you already have an earlier version of Acrobat. More details here - http://www.adobe.com/products/acrobatpro/buying-guide-upgrade-pricing.html

    If you already have an earlier version of Acrobat, select this version from the drop-down list and provide the serial number of this version. For example, if you have Acrobat X and you decide to upgrade to Acrobat XI, then launch Acrobat XI you will get this message. Select Acrobat X and provide the serial number for Acrobat X so that your eligibility for discounted upgrade is checked.

    If you do not have the earlier version of Acrobat, and yet you have purchased an upgrade, please contact customer support to solve this problem.

    -Karan

  • I can't update 6 CS, Adobe Application Manager cannot be installed and works doesn´t

    I have CS 6 installed on my Windows PC (Windows 7). He worked for a long time. Now I can't update the program. As a first step, I get the message 'echec failure of the update, please download a new Version of the Adobe Application Manager '. When I did it and tried to install the application Manager, I got a new message: "Setup could not be initialized. Please download Adobe support advisor to identify your problem. "But the support Advisor was closed by Adobe and I can't download the program. What can I do now? (sorry for my bad English please).

    Navigate to C:\Program Files (x 86) \Common Files\Adobe

    Remove Adobe Application Manager and OOBE

    Then try to install it.

  • Adobe Application Manager cannot install updates

    Hello!

    I received the message in Photoshop CS5 when you attempt to open a raw from the camera below:

    "Could not complete your request because the file appears to be a model of camera that is not taken care of by the installed version of Camera Raw. Please visit the Camera Raw help documentation for more information. »

    Then I open the updater in my Adobe Applications Manager and ran for the updates. In which he identified four updates:

    Adobe Bridge CS5 update 4.0.5

    CS5 Adobe Extension Manager 5.0 updated

    Update of Photoshop to Photoshop CS5 12.0.4

    Photoshop Camera Raw 6.7 update

    I tried to install all the updates and received the following messages after his execution through the installation:

    Adobe Bridge CS5 update 4.0.5

    There was an error downloading this update. Quit and try again later.

    CS5 Adobe Extension Manager 5.0 updated

    There was an error downloading this update. Quit and try again later.

    Update of Photoshop to Photoshop CS5 12.0.4

    There was an error downloading this update. Quit and try again later.

    Photoshop Camera Raw 6.7 update

    There was an error downloading this update. Quit and try again later.

    I tried to refresh several times now and it won't work. I cleared cache, cookies, rebooted. And I still can't get it to work. I hope that I just need to get this update to work then my files will open.

    Help? Any ideas?

    Thank you!

    Desperately need help

    MAC and OS X Yosemite - but it's all good! I realized that I'm a genius! Haha

    I have advanced and downloaded individually every Adobe update. And now it works! Phew! Glad I could help! Laughing out loud!

    Well, if anyone else has this problem now they know what to do.

    Thank you anyway @station_two

  • Adobe Application Manager does not update on Win 8.1-> cannot install apps

    Since the update PC Windows 8.1, Adobe Application Manager that manages creative Cloud applications will not update, that is why we cannot install or update apps CC (specifically, Acrobat).

    By clicking on the download button on the Acrobat of CC page, Adobe Application Manager begins to update, and then stops with error:

    We encountered the following problems:

    Adobe Application Manager cannot install.

    [Quit]

    Repeated attempts fail.  It is urgent to admin several CC apps so to be forced to use the App handler brings us a break of substantial activity.

    /SRC illuminating NYC

    Hi illuminantpartnersnyc ,

    Close all Adobe application, browsers running at the back and try to install again. If still the same error please follow the mentioned steps:

    1. go to the Files(X86) C/Program Files/Adobe/OOBE /Common and rename to OOBE.old

    Please go to C/user/User Name/App date/local/Adobe/OOBE and rename it to OOBE.old

    Log on to CC Office: https://creative.adobe.com/products/creative-cloud and run as administrator to install it.

    If still the same error then please activate hidden admin: http://www.eightforums.com/tutorials/9650-built-administrator-account-enable-disable-windo ws-8 - a.html and try to install again the hidden admin account.

    Please check if the log: http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html if the error still persists.

    Kind regards

    Romit Sinha

  • How to make date/reinstall Adobe Application Manager?

    I have the Photoshop CS6 program and I went to download the free trial version, and the Application Manager opens, finished the download, to finish with a pop - up box saying that "Adobe Application Manager cannot install". There was also a message that came up to the top that says "Adobe Application Manager is damaged and must be reinstalled." Don't know what to do here, someone help me please?

    Hi Cdawg100,

    Welcome to the community!

    If please update Adobe Application Manager manually from the adobe Web site and restart the machine. Try to install again after that.

    Links to download the application manager are:

    Windows : http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773

    Mac : http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774

    Thank you!

    Ankit

  • Adobe Application Manager fails to update

    Tried 3 times to date; whenever it downloads then said it installed - then encounters a problem and "Adobe Application manager cannot install. What is - this - no retry option - must go through the whole slow process again only to fail again!

    Allows uninsall AAM tool for cleaning and then download Creative Cloud desktop app from site Web creative.adobe.com.

    http://www.Adobe.com/support/contact/cscleanertool.html

  • CC Adobe Application Manager fails to install...

    I just bought Adobe CC (I am a current owner of the CS6 Production Premium) and login with my ID Adobe, has attempted to download Adobe Photoshop CC and got the following error message:

    Adobe Application Manager

    We encountered the following problems:

    Adobe Application Manager cannot install.

    My system is Windows7 64 bit.  I looked through my Windows7 the event logs and don't show them that NO errors.

    I tried to contact "live chat", but I seem to be on infinite 'hold' with estimated waiting who goes from 23 minutes to 22 minutes to 23 minutes to 22 minutes (did it for 50 minutes today) - I guess that a LOT of people have problems with CC.

    I must say, my 'introduction' to Adobe Creative Cloud certainly was NOT a good.  If I can't get a solution soon, I'll just get a refund on my subscription of the CC and get other software "creative".  Not a happy customer.  I suspected that this subscription CC approach would be problematic, and it is!

    Rob

    Hi robains,

    I'm really sorry to hear that you are facing problem with the Installation of Adobe Application Manager.

    Could you please download and install AAM (CC) from this link

    http://www.Adobe.com/support/downloads/thankyou.jsp?ftpID=4773&FILEID=4437

    Please let us know if it helps.

    Kind regards

    Abhijit

  • Adobe application manager fails to update/install

    Please help me correct this mistake and to update App eat properly.

    I downloaded and am running versions of Creative Cloud CS6 of Illustrator and Photoshop that I installed in completed.  Now I am trying to download applications more and encounter this error:

    I click on 'Download' on InDesign (for example)

    Download initiates the launch of the Application Manager, App manager opens the main window then 'setup initialization window '.

    Manager application flashes this warning for a fraction of a second: "other instances of the application running adobe Manager that must be closed before you install this product. Please close or wait until they end. ' (see image). This warning closes on its own after just a second.Screen shot 2013-02-19 at 10.18.55 PM.png

    Then it continues to install for a few minutes, request my password, then fails with the message, "we met the following questions, Adobe Application manager cannot install ' (no error number, see picture)

    Screen shot 2013-02-19 at 8.16.51 PM.png

    Photoshop and Illustrator still works fine, but none of my Adobe (including Air) applications will update correctly now. I tried to delete the App Manager from applications > utilities and re - install, but that also creates an error.

    I have looked for the Manager app duplicate files, but came up empty.  I ran the app support advisor and it checks good.  I have a token one if it helps.

    I'm under 10.6.8 iMac and I also have CS5 installed on this computer, if that makes a difference.

    Any help would be appreciated.   I would like to be able to run applications that currently I pay a monthly fee.

    I tried the update of the application manager abobe manually from the adobe Web site... and this solved my problem... and then update photoshop cc as well.

    Try this.

    for windows: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773

    for mac: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774

  • Problem connecting to Adobe Application Manager

    I have the problem with Adobe Application Manager if I want to connect with my ID Adobe comes an error message that no link could be established. Even if I have an internet connection active.
    I'm just helpless as I can fix it. I need help, thanks in advance!Adobe Application Manager.png

    Hi Johannesc36558839,

    Could you please share the name of the version of the OS you're working on?

    As you mentioned that the message you got was "no connection could be established" I ask you to follow the steps on this link:- Advanced solutions for errors in connection with Adobe Creative Cloud and Creative Suite applications and share the results.

    Thank you.

  • When the adobe application manager loads up, enter user name and password, continuous coming unable to contact adobe, please connect to the internet and try again.

    When the adobe application manager loads up, enter user name and password, continuous coming unable to contact adobe, please connect to the internet and try again.

    Please read https://forums.adobe.com/thread/1499014

    -try some steps such as changing browsers and disable your firewall

    -also clear the cache of your browser if you start with a fresh browser

    -check the file hosts for blocked entries https://forums.adobe.com/thread/1912777

    http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip.

    https://helpx.Adobe.com/creative-cloud/KB/creative-cloud-desktop-application-failed.html

    http://helpx.Adobe.com/creative-cloud/KB/failed-install-creative-cloud-desktop.html

  • Cannot install LR 6 DVD on Macbook Air with OS 10.11.2.  Installation crashes and ejects the DVD at the end of 98%.  Long note that 'Adobe application manager quit unexpectely', restart.  DVD installed correctly on my IMAC.  That is what it is?

    Cannot install LR 6 DVD on Macbook Air with OS 10.11.2.  Installation crashes and ejects the DVD at the end of 98%.  Long note that 'Adobe application manager quit unexpectely', restart.  DVD installed correctly on my IMAC.  That is what it is?

    Copy the contents of the drive in a desktop folder and install from this directory.

Maybe you are looking for