Adobe Captivate trial 6 - installation failed
I just downloaded the demo of CP 6 and when I went to run the installer I got this message:
"Installation failed."
The product you want to install is not a genuine Adobe software and appears to be counterfeit. Please report a piracy or contact customer support for assistance. »
I just downloaded the demo of Adobe Setup then how the installer would be hacked or otherwise "not genuine"?
Best, Steve
Hello
Mark as answer.
Thank you
Vikram
Tags: Adobe Captivate
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What my error message looks like:
Exit code: 7
-------------------------------------- Summary --------------------------------------
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Code 6 & Code 7 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
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I tried to download the Adobe Captivate trial several times now.
Finally, he worked at a given time, and I was downloading file 1 of 2. At half way I had to stop the download, with the intention to resume the next day. Now when I try to take it back, I kept getting the message "Akamai Download Manager has encountered a fatal error: access denied."
Even when I tried to register again on the Adobe Web site to restart a new download, I got the same message.
Could someone please?
Thank you
Ivy
Try to jump the ADM and download directly via the link below. Don't forget to follow the steps described in the Note: very important Instructions in the section on the pages of this site download and have cookies turned on in your browser, otherwise the download will not work correctly.
Adobe Captivate 8 direct download links: Free Trials with no Akamai | ProDesignTools
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Hi Ponygirl,
I think that it is a update failure which usually occurs because your current installation is damaged or incomplete.
I know that we have this document on the error. Please, try these solutions and see if they help you: http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html
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Adobe Captivate trial expires after one use
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Thank you.
Steverb2 if your trial period is shown as expired so I recommend to evaluate the software on another computer. Please see software Adobe trial expired at the beginning - http://forums.adobe.com/thread/981369 for possible reasons that your trial period may have expired in the beginning. There is no method available to extend an expired trial.
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Hello
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Hi TinkerTrainer, thanks for the reply.
I did not have a previous version installed, but I managed to get something working.
Instead of installing the program under "Program Files (x 86)" I tried "Program Files" instead and did not have the problem. Detective Conan!
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Please remove Creative Cloud app and Adobe Application manager using the-
Install the cloud creative app - https://helpx.adobe.com/creative-cloud/help/install-apps.html
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Adobe Captivate trial 8: does not open and asking for Application Manager
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Whenever I try to open 8 Captivate, it stops and displays this message:
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I've updated creative cloud and the problem is resolved, for now.
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Adobe Application Manager - if installation fails for the first of all the products of CS6 Cloud with note that "MAO is damaged and must be reinstalled" why not ARREST all the others download (which then also fail for the same exact reason!) AAM?
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The error message stated that the MAA has been damaged and I should reinstall. However, I tried again (without reinstalling the AAM - I'm an optimist!) and all applications have now installed successfully.
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CS6 Production Pro W8 installation fail "requirements of OS has not met.
Hello. Do not have install CS6 Production Premium.
Currently have Master CS - 4, 3 - LR, LR-4 installed on this machine. Because of Adobe installation nightmare questions I got on with CS4 although W8 have SN for CS6 - PP have an attempt to install Trail.
Installation has failed, in the majority of cases, because "Not met requirements of OS", and in others as an electrician claimed it does not find the files.
Given my hardware system, and a W8 running with the last tasks it is inconceivable to me that 'demands are not met.
Here are the relevant system info:
OS: Windows 8 Professional (x 64) (build 9200)
CPU: Intel Core i7-3820 3.60 GHz
MB: ASUSTeK COMPUTER INC. SABERTOOTH X 79
BIOS: American Megatrends Inc. 3305 12/25/2012
RAM: usable 32710 megabytes of memory installed
Hard disk capacity: Gigabyte 10321,23
Space free hard drive: 5881,41 gigabytes
GPU: NVIDIA GeForce GTX 660
Main screen: DELL U3011 (29.7 "screws, s/n XX-0PH5NY-XXXXX-0BA - 275L)
I have the errorlog of the installation failed (excerpts below). I also have the summary of the profile Belarc system available.
Tried to fix this on 'cat '. but for the 20 minutes read "all representatives actively help other customers. Your estimated wait time is 0 minute (s) and 1 second (s) or more. "Thank you for your patience." in the chat window.
= Excerpts from the Setup log failed
WARNING: DW066: OS requirements not met for {CC006FD6-00EF-46FC-ACA0-7A28EFF44D20} Adobe Media Encoder CS6 6.0.0.0
WARNING: DW066: OS requirements not met for {C7B1C1B3-368D-4C32-A818-83F1554EB398} AdobeColorCommonSetRGB CS6 4.0.0.0
WARNING: DW066: OS requirements not met for {0C4E7429-E920-4125-980E-029A87AE0A4D} AdobeColorCommonSetCMYK CS6 4.0.0.0
WARNING: DW066: OS requirements not met for {51C77DC1-5C75-4491-8645-A17CC33F5A36} AdobeColorEU CS6 4.0.0.0
WARNING: DW066: OS requirements not met for {26F763C9-076F-473D-9A0E-4050C973737C} AdobeColorJA CS6 4.0.0.0
WARNING: DF054: failed to read the version of the Adobe file for the path of the file "C:\Program Files (x 86) \Common Files\Adobe\Color\Profiles\Recommended\USWebCoatedSWOP.ERROR: DF012: cannot find the file (Seq 16)"
ERROR: DF024: unable to preserve the original file to "C:\Program Files (x 86) \Common" ERROR: DW063: ARKDeleteFileCommand of command failed. (Seq 16)
I think that the bottom may be a summary of the installation of the system has failed
ERROR: DW050: the following payload errors were found during the installation:
ERROR: DW050:-AdobeColorCommonSetCMYK CS6: installation failed
ERROR: DW050:-AdobeIdeaPluginCS6 x 64: installation failed
ERROR: DW050:-Adobe Illustrator CS6 Core: due to a lack of Language Pack installation
ERROR: DW050:-NPS Adobe Panel: installation failed
ERROR: DW050:-Adobe Illustrator CS6 Core_AdobeIllustrator16en_USLanguagePack: installation failed
ERROR: DW050:-Adobe Illustrator CS6 Core (64 Bit) _AdobeIllustrator16en_USLanguagePack_x64: installation failed
ERROR: DW050:-Adobe Illustrator CS6 Core (64-bit): due to a lack of Language Pack installation
ERROR: DW050:-AdobeIdeaPluginCS6: installation failed
ERROR: DW050:-Adobe Illustrator CS6 Support32: installation failed
ERROR: DW050:-Adobe Illustrator CS6 Support: installation failed
Run the Creative Suite cleanup tool, try again. Since it fails on the color profiles, also check that they are not in active use as a monitor or a printer profile and permissions on the respectivce system folder to allow access.
Mylenium
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Adobe Captivate won´t work after installation.
Hi, I recently tried to download the trial version of Adobe Captivate. I need to learn how to use the software for a new job. I downloaded the installer twice and then prompts, and once the interface has been installed, the programme won´t, as it says installation was not made correctly. I tried this process twice same results failed. Now I can try again to download the Setup Wizard because it said "access denied." Why won´t the trial version works?
Hi Lisc46666688,
I'm sorry for the frustration you have experienced installing a trial of Adobe Captivate. What is your operating system? Some newer versions have been known to cause problems.
Some General to try troubleshooting steps:
- Uninstall Adobe Captivate: Adobe Captivate help | Uninstalling Adobe Captivate.
- Run the cleanup tool Adobe CC: use of the Adobe Creative Cloud cleaning tool to resolve installation problems. Captivate isn't a creative cloud app, but the cleaning tool can help clean up the remains of program that may interfere with the installation.
- Restart your computer.
- Re- Captivate download Adobe Captivate free trial download | Adobe Captivate 9.
If you try the above and that you're still having problems, please let us know the specific error codes that you receive. If possible, send a screenshot: the specified element could not be found...
Best,
Del
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I am trying to download my trial version of photoshop. It says installation failed then downloads to 83%. When I click on start, it starts at 42% then fails again, again and again. Help, please
Hi Sherry,
You can follow the thread: creative cloud hangs at 42% , where this issue is already discussed and resolved.
You can also follow article: error "Unable to install" received when installing Adobe Creative Cloud desktop application that will help you get this fixed number.
Let us know if it works or not.
Thank you
Yann Arora
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After you have uninstalled the trial version of Captivate on our shared computer, I signed up for try Adobe Captivate in my Adobe account. After the relocation of the trial version with my account it tells me there is 00days for me to try the product. Why?
If it is to be installed on the same machine that will explain why assuming you already exhausted the trial with the original installation.
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I just down loaded captivate 8 as a trial. I have download sw both Extractor file in my download folder, but I can't open the software. I get the following error: archive part of Adobe Captivate 8 (64-bit) file is missing. You need all parts in the same folder in order to extract captivate 64bits. Download all the parts.
Any suggestions?
If the download is more than one file, please download the two files in the same folder, and then double-click the exe file to start the installation.
If you still have questions, please see this link:
https://helpx.Adobe.com/x-productkb/global/troubleshoot-download-problems.html
Guinot
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