Adobe Captivate won´t work after installation.

Hi, I recently tried to download the trial version of Adobe Captivate.  I need to learn how to use the software for a new job. I downloaded the installer twice and then prompts, and once the interface has been installed, the programme won´t, as it says installation was not made correctly.  I tried this process twice same results failed. Now I can try again to download the Setup Wizard because it said "access denied." Why won´t the trial version works?

Hi Lisc46666688,

I'm sorry for the frustration you have experienced installing a trial of Adobe Captivate. What is your operating system? Some newer versions have been known to cause problems.

Some General to try troubleshooting steps:

  1. Uninstall Adobe Captivate: Adobe Captivate help | Uninstalling Adobe Captivate.
  2. Run the cleanup tool Adobe CC: use of the Adobe Creative Cloud cleaning tool to resolve installation problems. Captivate isn't a creative cloud app, but the cleaning tool can help clean up the remains of program that may interfere with the installation.
  3. Restart your computer.
  4. Re- Captivate download Adobe Captivate free trial download | Adobe Captivate 9.

If you try the above and that you're still having problems, please let us know the specific error codes that you receive. If possible, send a screenshot: the specified element could not be found...

Best,

Del

Tags: Adobe

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