Adobe Creative Cloud Desktop does not install

Hello

I'm trying to install the trial version of Adobe Creative cloud on my Mac (10.9.5). When I run the installation of creative cloud, it shows "download Creative Cloud desktop" and then stops with the error message 'that we met following issues: Installer could not create a critical file. Please try to reinstall. (Error code: 44)'.

Here's what I've tried so far:

(1) try again produced the same result.

(2) try the installation of my admin account gives the same result.

Other info:

(1) The machine has a copy under license of Adobe Creative Suite 5.

(2) I have already installed a trial of CS6 but have since withdrawn that go CC place.

3) deletion of the CS6 trial by the uninstaller failed - I had to remove the components manually.


Does anyone have an idea what could be the problem? Very frustrating because I need start using CC as soon as possible and buy a subscription.

Best regards

Tim

Hi Jeff,

I came to the same conclusion, but the permissions problem was like hunting the needle in a proverbial haystack. I don't think using a temporary directory as you suggested is a solution because the user has no control over the installation program is where to install the files.

In the end, I did as follows:

  1. Manually deleted all my internal drive Adobe products and cleaned cache, support for app files and preferences (BTW, which did not allow the installer to not work).
  2. Clone my external HDD internal SSD drive.
  3. Formatted my internal SSD drive.
  4. Re-installed Mavericks 10.9.5.
  5. CC Desktop successfully.
  6. Shot all my stuff on my internal SSD from the external hard drive using Migration Wizard.

It took some time, but now everything works as it should.

Problem solved!

Tim

Tags: Adobe

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