Creative cloud that does not install Desktop App update 1.7.0.413, 89 error code

I am running on Windows 7 x 64 CS6. The Creative Cloud update insists that I run it is updated to version 1.7.0.413, but it fails every time. I took a look to the queue... Temp\AdobeDownload\LBS.log and found the message "installation VAC failed with status: 89" (complete section of the log is below). I also had a look at troubleshooting installation problems with the log files. CC but saw nothing. The updater gives me only two choices 'Install now' or 'Quit', so I am dead in the water.

Any thoughts?

Thanks, Bruce

13/07/14 12:45:46:360 | [INFO] |  | VAC | LBS | ETS |  |  | 3376. Event generated Guid is: "8a1e5a0a-be2c-4461-a5a9-6542c7c89652."

13/07/14 12:45:46:360 | [ERROR] |  | VAC | LBS | InstallThreadProc |  |  | 3376. VAC installation failed with status: 89

13/07/14 12:45:46:361 | [ERROR] |  | VAC | LBS | IPCWrapper |  |  | 3376. Error sending packet of CPI to ACC:-4

13/07/14 12:45:46:366 | [INFO] |  | VAC | LBS | ETS |  |  | 11576 | Event with guid "8a1e5a0a-be2c-4461-a5a9-6542c7c89652" is sent

13/07/14 12:45:46:368 | [INFO] |  | VAC | LBS | ETS |  |  | 11484. Waiting for the async thread get the task completed

13/07/14 12:45:46:371 | [INFO] |  | VAC | LBS | ETS |  | Connector | 11576 | GetIEProxyInfo - no default proxy present on the user's computer

13/07/14 12:45:46:494 | [INFO] |  | VAC | LBS | ETS |  | Connector | 11088. The request HTTP 200 status code.

13/07/14 12:45:46:494 | [INFO] |  | VAC | LBS | ETS |  | Connector | 11576 | The returned HTTP HTTP_Status:0 HttpCommunicator error: 0

13/07/14 12:45:46:494 | [INFO] |  | VAC | LBS | ETS |  |  | 11576 | Asynchronous thread is finished. Now out of service.

13/07/14 12:45:46:494 | [INFO] |  | VAC | LBS | ApplicationFacade |  |  | 11484. End of installation VAC with exit code: 89

13/07/14 12:45:46:494 | [INFO] |  | VAC | LBS | ApplicationFacade |  |  | 11484. Closure of workflow LBS *.

13/07/14 12:45:46:502 | [INFO] |  | VAC | LBS | LBSUtils |  |  | 8172. High LBS came out with the return value: 89

13/07/14 12:45:46:502 | [INFO] |  | VAC | LBS | ApplicationFacade |  |  | 8172. Closure of workflow LBS *.

Thank you, Ben. My question seems clear up by itself, as if there was a patch applied to the installer. I managed to update the CC update and then apply an InDesign CS6 update.

Bruce

Tags: Adobe

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