Creative cloud that does not install Desktop App update 1.7.0.413, 89 error code
I am running on Windows 7 x 64 CS6. The Creative Cloud update insists that I run it is updated to version 1.7.0.413, but it fails every time. I took a look to the queue... Temp\AdobeDownload\LBS.log and found the message "installation VAC failed with status: 89" (complete section of the log is below). I also had a look at troubleshooting installation problems with the log files. CC but saw nothing. The updater gives me only two choices 'Install now' or 'Quit', so I am dead in the water.
Any thoughts?
Thanks, Bruce
13/07/14 12:45:46:360 | [INFO] | | VAC | LBS | ETS | | | 3376. Event generated Guid is: "8a1e5a0a-be2c-4461-a5a9-6542c7c89652."
13/07/14 12:45:46:360 | [ERROR] | | VAC | LBS | InstallThreadProc | | | 3376. VAC installation failed with status: 89
13/07/14 12:45:46:361 | [ERROR] | | VAC | LBS | IPCWrapper | | | 3376. Error sending packet of CPI to ACC:-4
13/07/14 12:45:46:366 | [INFO] | | VAC | LBS | ETS | | | 11576 | Event with guid "8a1e5a0a-be2c-4461-a5a9-6542c7c89652" is sent
13/07/14 12:45:46:368 | [INFO] | | VAC | LBS | ETS | | | 11484. Waiting for the async thread get the task completed
13/07/14 12:45:46:371 | [INFO] | | VAC | LBS | ETS | | Connector | 11576 | GetIEProxyInfo - no default proxy present on the user's computer
13/07/14 12:45:46:494 | [INFO] | | VAC | LBS | ETS | | Connector | 11088. The request HTTP 200 status code.
13/07/14 12:45:46:494 | [INFO] | | VAC | LBS | ETS | | Connector | 11576 | The returned HTTP HTTP_Status:0 HttpCommunicator error: 0
13/07/14 12:45:46:494 | [INFO] | | VAC | LBS | ETS | | | 11576 | Asynchronous thread is finished. Now out of service.
13/07/14 12:45:46:494 | [INFO] | | VAC | LBS | ApplicationFacade | | | 11484. End of installation VAC with exit code: 89
13/07/14 12:45:46:494 | [INFO] | | VAC | LBS | ApplicationFacade | | | 11484. Closure of workflow LBS *.
13/07/14 12:45:46:502 | [INFO] | | VAC | LBS | LBSUtils | | | 8172. High LBS came out with the return value: 89
13/07/14 12:45:46:502 | [INFO] | | VAC | LBS | ApplicationFacade | | | 8172. Closure of workflow LBS *.
Thank you, Ben. My question seems clear up by itself, as if there was a patch applied to the installer. I managed to update the CC update and then apply an InDesign CS6 update.
Bruce
Tags: Adobe
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