Adobe Design Standard CS5 Illustrator crashed when closing
We have 3 computers with installed Adobe Design Std and the one I use is faced with a problem that I can't find a solution.
Whenever I close Illustrator after completing my work, Illustrator will crash with the message "Adobe Illustrator CS5.1 has stopped working and Windows is to find a solution"
that there is of course no solution to this problem.
I contacted Adobe support which is based in India and after that keep me on the phone for a year and a half hours gave me no help at all. I asked to speak to a supervisor, but
He repeated that he can help me, asked me to remove all temporary files. As the guy said, "in Windows XP, navigate to your temporary folders of windows and adobe and delete
all temporary files created. For the love of God, I kept reminding him that I use Windows 7 Pro and everything he can whisper upwards is 'in Windows XP' when I kept telling him that I use
Windows 7! He was then abruptly cuts me when I asked to speak to his superior. I never called back because I think it's a waste of my time talking to someone that has hampered the intelligence of my brain!
In my view, it is a common problem and knowledge of support tech on computers are no better than mine. IT has been since the early 1980s I think I better knowledge
on hard/software.
As I mentioned, Illustrator will always crash and it's irritating more then anything else. I hope that Adobe can solve this problem short asks me to reinstall or reformat
the computer which I believe will not help my dilemma. I was cleaning my registry/temp files, even reinstalled Design Std after the uninstall and the problem persists.
Note: I installed Design Std on some other computers to try and Illustrator CRASHED the same way on a couple of them isn't intermitten problem.
System:
Core 2 Duo with 2 GB of RAM, nVidia 210 graphics, hard drives, 2.5 TB.
Thank you!
Hello
Try to run permissions Reset Utility of amd disk utility after restarting try to launch Illustrator.
If that doesn't work try & make sure that the current user and admin has full right on Adobe Mac directories as below.
/ Applications/Adobe *.
/ Applications /. AdobePatchFiles (hidden, use Go > order of the folder)
/ Applications/utilities/Adobe *.
/ Library/Application Support / Adobe *.
/ Library/Application Support/FLEXnet Publisher /.
/ Library/Preferences/com. Adobe *.
/ Library/Preferences/FLEXnet Publisher /.
/Users/ [user] / Library/Application Support / Adobe *.
/Users/ [user] / Library/Caches/Adobe *.
/Users/ [user] / Library/caches/com. Adobe *.
/Users/ [user] / Library/Preferences/Adobe *.
/Users/ [user] / Library/Preferences/com. Adobe *.
Thank you
Florian
Tags: Illustrator
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