Adobe does not recognize my videos downloaded and unable to copy/burn the videos that I downloaded on DVD

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• I changed my computer and am trying to re - install PS elements 13.0 on Windows 10. When I type my license serial number, Adobe responds "he does not recognize this serial number. When I go to the serial number recovery service, first he said he doesn'

  I changed my computer and am trying to re - install PS elements 13.0 on Windows 10. When I type my license serial number, Adobe responds "he does not recognize this serial number. When I go to the serial number recovery service, first of all it tells me it is not a product registered with my name and when I type the serial number for the old serial numbers, the system responds to that serial number is alredady registered and cannot be registered twice. What needs to be done to get out of this problem of serial number? Thank you.

  Hello Charles,

  to check this, you should take a look at the Adobe database to see what is stored/recorded on your accounts. You will find general information on your account Adobe https://accounts.adobe.com/> see My productsView all the > these products are associated with your Adobe ID > name > serial number.

  [And to find your serial number have a look here http://helpx.adobe.com/x-productkb/global/find-serial-number.html > I've lost my serial number >] see comments.

  The last time Adobe suggests so too this activation https://helpx.adobe.com/contact.html?step=ZNA_downloading-installing-setting-up_licensing-

  Hans-Günter

• Install Adobe does not recognize my password

  There is a technical problem where adobe does not recognize my password, I installed and uninstalled several times, changed my password am very frustrated

  Hello

  Link below might be useful:

  What userid & password should I install Flash Player?

  Flash Player Help Adobe Flash Player install for all versions

• Adobe does not recognize my password by installing the flash player, on the adobe site, I have no problem connecting

  Adobe does not recognize my password by installing the flash player, on the adobe site, I have no problem connecting

  https://forums.Adobe.com/thread/1619850

• Adobe does not recognize my redemption code.

  I just Photoshop elements 11 from a seller on Amazon. Typed in the redemption code to obtain a serial number, but Adobe does not recognize the serial number, but it's on a card in the package.

  How can I get a serial number so I can get installed?

  Using redemption code

• I have a Macbook Pro. I upgraded 10.9.4 one downloaded the demo for creative cloud. It downloaded and installed, but does not open. I stopped and tried to reinstall. The same problem.

  I have a Macbook Pro. I upgraded 10.9.4 one downloaded the demo for creative cloud. It downloaded and installed, but does not open. I stopped and tried to reinstall. The same problem.

  Thank you.

  I came across the solution. In addition to download creative cloud, I needed to return to the site and download the trials for the programs I want to use - Photoshop and Lightroom. Once I did, I was in business. Save bad if this was done in light on the download site.

  Thank you

• Adobe does not recognize that I uninstalled CS on the old computer, will not let me turn on the new computer

  Adobe does not recognize that I uninstalled CS on my old computer, will not let me activate it on the new computer.

  Yes, uninstall is not the same as disabling. Call support to reset the activations.

  Mylenium

• Since a windows 10 update on 09/12/15 my lightroom app will does not start I tried signing and return in, restart, reload the application, it will not start either from the desktop or the app cloud have other people encountered this problem?

  Since a windows 10 update on 09/12/15 my lightroom app will does not start I tried signing and return in, restart, reload the application, it will not start either from the desktop or the app cloud have other people encountered this problem?

  Hi rogerk94701487,

  Could you please check the event viewer and let me know the path of the defective Module once.

  How to check the event viewer: Photoshop CC 2015 crashing very frequently

  Kind regards

  Tanuj

• Why Adobe does not recognize my password on my iPad?

  Unfortunately my iPad2 went swimming the other day and was drowned - serious error to the user.  Fortunately the user (me) had supported the iPad on a regular basis if all aps and setting data were recovered.  The only serious glitch occurred when I tried to open my books downloaded from the library using OverDrive. ADOBE came out and asked me to enter my ID and password.  When I did, Adobe did not recognize me, reported all of my books as 'Invalid securities' and my directed to "check your ADOBE ID and try again."  I typed the good, but then nothing else happened.

  Where can I check?  I checked in the settings but couldn't find anything that seemed useful.

  Please help... my check out itme book dance of the Dragons 5 expired before I could finish.  .. sad .sooo. I read a lot of books from the library in this way and now I'm completely locked.

  I wonder if you did the update of Overdrive which has just been launched until your iPad got wet? I think he could have issues with the update and approval from Adobe that I had the same problem. But I received a message from Adobe permission error 256 whenever I tried to allow and it did not work for 3 days. I remove my iPad Overdrive (not recommended unless you have to) and then reinstalled, then I synced my iPad to my computer. Still could not allow.

  It is what I did and managed to make it work...

  In settings at the top, it should say authorization from Adobe, click on allow it should ask for your ID and password click authorize may take a minute, if this does not work I did the following.

  In the settings I have turned off Auto play, download cell phone, the automatic downloads and auto check messages. I typed then clear titles deleted even if it takes place, no were not then I typed check to messages.clicked ok when he said there was not. Then you click on allow, tried twice with everything turned off then when it didn't work I turned on all the settings that I had turned off, do you have the permission again and it worked. I was able to download the books from the library directly from my iPad.

  I hope this helps, I know how frustrated I was when I couldn't make it work!

  Cheryl

• Adobe does not recognize my product key number

  I bought Lightroom 4 a couple of years.  I had it installed on my PC. I had to clean my pc and upgrade the memory.  I have re installed Lightroom, but it does not recognize the product key number. All ideas

  Hi Jak,

  Please see the below troubleshooting for the same article.

  Error: "serial number is not valid for this product". Adobe Creative Suite

  Invalid serial number error

  Kind regards

  Mohit

• Adobe does not recognize my license key.

  Hello.  I want to transfer my software Photoshop Extended on a new laptop computer.  I have 1 license - I got from a thrid group service and downloaded to my old computer there are about 2 1/2 years.  Looks like I need the serial number to transfer from one computer to the other.  I still have my license (composed of 24 digits) key, but when I went on my Adobe account and enter the license key, Adobe says that my license key is not valid.  (I entered the key several times; I enter correctly, but Adobe does not.)   How can I proceed with the transfer of the software to my new computer?  Is there someone I can talk to Adobe?  Thank you for your time.

  Serial number and activation support (non - CC) chat

  http://helpx.Adobe.com/x-productkb/global/Service1.html ( http://adobe.ly/1aYjbSC )

• My Acrobat 8 Standard seat does not recognize my internet connection for all as well as the updates of my product in 2007.

  My Acrobat 8 Standard, 2007 registered product does not recognize my Internet browser for all updates.  I changed my selection of browser, tried Adobe help, read search engine tips, although nothing will work.  Is my only option to upgrade to the latest version and will all my old files follow if I upgrade?

  Hi Larry,

  Please try the steps listed in the KB: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  You can download updates manually from the FTP site:

  Win:
  FTP://FTP.Adobe.com/pub/Adobe/Reader/win/8.x/

  Mac:
  FTP://FTP.Adobe.com/pub/Adobe/Reader/Mac/8.x/

  Do not forget that Adobe supports more Acrobat 8. This means that you will get is no longer updates security for new exploits. In addition, Acrobat 8 is not compatible with the latest versions of operating system.

  Kind regards

  Rave

• Windows does not recognize CDRWDVD PBDS DH-48C2S as a CD burner

  Hi all

  As it is said in the topic I have CD burning problems as Windows does not recognize my drive as a CD burner.

  First my system:

  Dell Optiplex 755

  Intel Core 2 Duo

  E6750 @ 2 .66GHz

  980 MB RAM

  XP Pro SP2

  When I put a CD - RW in the drive is not recognized at all (when clicking on the drive in Windows Explorer, once the disk in it says "D:\ is not accessible.  Incorrect function. »).  I put no Virgin CD in the drive and browse the content very well via Windows Explorer.  Another reason why I know that Windows does not recognize the drive as a CD burner, it is that when I open Windows Media Player and click on burn, he says the following above the Virgin to burn: "connect a burner and restart the player.

  The drive appears as working properly in Device Manager.  I think the problem is that it uses the generic drivers following windows that appear not to be CD RW drivers:

  C:\WINDOWS\system32\DRIVERS\cdrom.sys

  C:\WINDOWS\system32\DRIVERS\imapi.sys

  C:\WINDOWS\system32\DRIVERS\redbook.sys

  C:\WINDOWS\system32\storprop.dll

  It isn't a hardware problem, since we have three of these exact same new computers with the same model CD/DVD drive and the problem exists on all three PCs (so the probability that each have three new PC a failed drive is tiny).

  Unfortunately I can't find a updated driver/firmware update for this model of hard drive anywhere on this site or when I googled the model.  I tried uninstalling the drive through Device Manager, then restart the computer so that Windows reinstall it but the problem persists.

  Anyone know how to fix this?  Can someone point me to a generic Windows XP CD RW driver because that might solve the problem?

  Thank you.

  
  

• I have adobe CS5 and has just completed an update on my mac. Now my wife adobe does not recognize my camera or raw images so that I can download pictures from the camera to the computer?

  I have the adobe CS5 bridge. Great summer of work until I did an upgrade on my mac to El Capitan. Now my deck will not allow updates cross. and will not recognize my nikon D700 or raw images. I can't download my pictures on my computer.

  update by downloading the files directly and then apply them: http://www.adobe.com/downloads/updates/

  If you have the latest update, what device and what the camera raw version do you use?

  [left Adobe Creative Cloud for download, installation, commissioning]

• When I try to log into LWS site I get this message: "Adobe does not recognize you as an authorized user of this website. Please contact Adobe.  My password and ID are acknowledged.  I managed to get a serial number

  Adobe are not identified as an authorized user of this website. Please contact Adobe support

  
  

  Windows 7 Ultimate.

  
  

  I managed to retrieve a serial number of the "LWS" a little more than a month.  Now, what has changed at Adobe?
  

  
  

  
  

  Hello

  You will need to contact support by calling/chat for this request.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  Kind regards

  Sheena