Adobe help desk do not answer (!). What should I do?

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  Hello

  (1) have you made any changes to the computer before the show?

  (2) what operating system is installed on the computer?

  (3) what antivirus application do you use?

  If you use Vista operating system follow these steps. If not, answer us with more information we will help you further.

  Method 1:

  Step 1: Try to restart your computer in safe mode and check if the applications are working fine.

  http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode

  If it works fine in safe mode, try to perform a clean boot in order to find the root cause.

  Step 2: Perform the clean boot using the suggestions mentioned in the link mentioned below.

  http://support.Microsoft.com/kb/929135

  NOTE: once you check the clean boot feature configure Windows to use a Normal startup using step 7 proposed in the above mentioned link.

  Method 2: Run a full scan of the computer by using the following antivirus applications.

  Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx

  Note: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

  Method 3: Optimize Windows Vista for better performance

  http://Windows.Microsoft.com/en-us/Windows-Vista/optimize-Windows-Vista-for-better-performance

  I hope this helps!