Adobe Muse (2014.3) function 'Add Web fonts' does not not as expected - newly added fonts become unavailable as derivative

Hello.

This has also been posted in the community: forum Adobe Muse Bugs.

I had some odd/irregular problems but they have now become fairly predictable in nature. The question is regarding Adobe Muse (2014.3) and the availability of the web fonts provided through the functionality of the applications 'Add Web fonts '. Once added to perform as expected, then they become "unavailable." Details below. Was a complete creative cloud Subscriber for a few years, so I am quite familiar with the way the system works less some problems that have arisen at the time, including.

System information:

Adobe Creative Cloud (full subscription): Version 1.9.1.474

Adobe Muse: Version 2014.3

OS X Yosemite: 10.10.2

Here's a summary of what took place. I will detail the bug as best as I can.


1. creation of new Adobe Muse project. Everything is normal.

2. has chosen to add a new font using the function 'Add Web fonts' in the Muse. A note, my creative application of cloud's race / open at all times (in the mode of file synchronization).

3. has chosen the new fonts to help above. Everything seemed well (see screenshots below).

Screen Shot 2015-04-03 at 8.53.05 AM.pngScreen Shot 2015-04-03 at 8.53.31 AM.png

4 fonts were also indicated as being "synchronized" in Creative Cloud (screenshot below).

Screen Shot 2015-04-03 at 8.56.12 AM.png

5. as expected, the two fonts have been added to the list of available within the Muse Web fonts (first screenshot below - left). I added the successfully on my site. Well after that a number of hours, I went back to the same menu of selection of fonts within the Muse and the fonts was still visible but the submenu that you'd expect showing various forms (bold, italic, etc.) was not available. In a sense the police could not be selected in the list even if the name is clearly visible second screenshot below - right).

Muse_font.pngScreen Shot 2015-04-03 at 8.54.39 AM.png

Have no idea what can be wrong. Saved the Project Muse, closed, and then reopened - nothing has changed. Created new project - fonts always menu 'shows', but cannot be used. Find a vague description by using Google to a similar problem (different application) which recommended Creative Cloud Desktop App closing and reopening as a possible solution. It WORKED at first, but the problem, well fixed for a period of time (a few hours at most), will reappear again where we would see once again still not being able to choose two Web fonts. Went up to the Cloud to uninstall then reinstall Desktop creative application. Still not solved the problem.

Any thoughts as to what this may be would be welcome. Restart the CC application whenever fonts are no longer available is quite a lot of time for my workflow.

Thank you!

Thanks for confirming. Yes, we are aware that some users are facing this problem, but have not been able to replicate this internally. We're going to keep studying.

Abhishek

Tags: Adobe Muse

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