Adobe Pro XI test facility
I am trying to open Adobe Pro XI download that I put on my computer this morning. The first thing that happens is I get "login account Adobe". I try and it says that I am not connected to the internet, even though I am clearly. I even opened the adobe site before trying to open Adobe XI. It also shows that the problem might be that my clock is out of adjustment. Since I have it on time settings auto, I don't know how it could be, but I'm willing to change if necessary. When I tried the cat they said it's a technical question.
Hi LindaVWG,
You may wish to consult the KB: http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Please check with you Admin network if the Port 80 and 443 are open. In addition, you must have access to https://activate.adobe.com and https://lm.licenses.adobe.com. These solve currently in 192.150.16.69 and 192.150.16.211 respectively.
In addition, confirm with your network administrator if the network has as a watch guard installed internet security software. If for Adobe apps should be added to the list of exceptions.
Tags: Acrobat
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