Problem installing adobe pro - XI help please!

I had already bought adobe 9 pro and then subsequently downloaded a trial version of adobe pro XI.

I bought an upgrade of the XI pro version, but have not been able to install it successfully. It's been a few days now, and I'm almost at the end of my tether!

At first, I just download the upgrade (thinking it would be to substitute / replace, during installation, regardless of the version was already on the system). It seems to work fine, until it kept asking me to 'buy' and then I realized that it was probably always the trial version.

I uninstalled the trial version, but then one bought would not install.

I thought because it was an upgrade, I had to have a version of adobe on my computer, so I reinstalled the old one (adobe 9 pro) and this installed fine. When I then tried to install the upgrade to pro XI, nothing happen!

Have downloaded correctly, however when I went to install nothing would happen. Simply, there is no response from the computer.

I use Windows 7 and a google browser chrome. I tried to use Internet Explorer, but who wouldn't even download.

I tried to download the 'alternative' version as a test, but I just got an error message that my version of windows is not compatible.

I really don't know what could be the issue. The trial has worked and installed fine, but I have problems with the one I paid for!

Help, please!

Subscriptions do not require a serial number. It is linked to your Adobe ID

Your ID, Adobe will suffice.

Tags: Acrobat

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