Problem installing adobe pro - XI help please!
I had already bought adobe 9 pro and then subsequently downloaded a trial version of adobe pro XI.
I bought an upgrade of the XI pro version, but have not been able to install it successfully. It's been a few days now, and I'm almost at the end of my tether!
At first, I just download the upgrade (thinking it would be to substitute / replace, during installation, regardless of the version was already on the system). It seems to work fine, until it kept asking me to 'buy' and then I realized that it was probably always the trial version.
I uninstalled the trial version, but then one bought would not install.
I thought because it was an upgrade, I had to have a version of adobe on my computer, so I reinstalled the old one (adobe 9 pro) and this installed fine. When I then tried to install the upgrade to pro XI, nothing happen!
Have downloaded correctly, however when I went to install nothing would happen. Simply, there is no response from the computer.
I use Windows 7 and a google browser chrome. I tried to use Internet Explorer, but who wouldn't even download.
I tried to download the 'alternative' version as a test, but I just got an error message that my version of windows is not compatible.
I really don't know what could be the issue. The trial has worked and installed fine, but I have problems with the one I paid for!
Help, please!
Subscriptions do not require a serial number. It is linked to your Adobe ID
Your ID, Adobe will suffice.
Tags: Acrobat
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I have these errors to install adobe programs. Help, please
Exit code: 6
Please see the faults and warnings below for troubleshooting. For example, ERROR: DF015, DW063...
-------------------------------------- Summary --------------------------------------
-0 fatal Error (s), 16 (s), 0 warning (s)
-Payload: {4817D846-700B-474E-A31B-80892B3E92E3} Adobe After Effects CS6 11.0.0.0.
ERROR: DF015: cannot delete the symlink "/ Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 1405).
ERROR: DW063: ARKDeleteSymlinkCommand of command failed. SEQ (1405)
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ERROR: DF015: cannot delete the symlink "/ Applications/Adobe Flash CS6/Adobe Flash CS6.app/Contents/Frameworks/amtlib.framework/Resources"Seq (3665).
ERROR: DW063: ARKDeleteSymlinkCommand of command failed. (Seq 3665)
-Payload: {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0.
ERROR: DF015: cannot delete the symlink "/ Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/amtlib.framework/Resources"(seq. 2135).
ERROR: DW063: ARKDeleteSymlinkCommand of command failed. SEQ (2135)
-Payload: {9124DF4E-617D-486B-A970-8FA632244F24} Adobe Photoshop CS6 Core 13.0.0.0.
ERROR: DF015: cannot delete the symlink "/ Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/amtlib.framework/Resources"Seq (524).
ERROR: DW063: ARKDeleteSymlinkCommand of command failed. (524 Seq)
ERROR: DW050: the following payload errors were found during the installation:
ERROR: DW050: - Adobe Flash CS6_AdobeFlash12.0 - en_USLanguagePack: installation failed
ERROR: DW050:-Adobe Photoshop CS6 language English Pack_AdobePhotoshop13-en_US: installation failed
ERROR: DW050:-Adobe After Effects CS6: due to a lack of Language Pack installation
ERROR: DW050:-Adobe Flash CS6: due to a lack of Language Pack installation
ERROR: DW050:-Adobe Illustrator CS6 Core_AdobeIllustrator16en_USLanguagePack: installation failed
ERROR: DW050:-Adobe Photoshop CS6 Core: due to a lack of Language Pack installation
ERROR: DW050:-Adobe Illustrator CS6 Core: due to a lack of Language Pack installation
ERROR: DW050:-Adobe after effects CS6_AdobeAfterEffects11en_USLanguagePack: installation failed
They are my mistakes. I have no idea why they appear. And I also try the soultion with your hooooooomepage and no progress.
Help, please. My computer is iMac and I have OS X El Capitan
It's my computer's specifications.
iMac (retina 5K, 27 inches, end of 2015)
4 GHz Intel Core i7
16 GB 1867 MHz DDR3
AMD Radeon R9 M395X 4096 MB
I have problems in Flash, Photoshop, After Effects, Illustrator! SAVE MY LIFE PLZ!
And I'm not good at reading English so please explain easily. I beg u
Hi,
Please see errors ' Exit Code: 6 "," Exit Code: 7 "|"» CS5.5 CC, CS6, and error 'Output 6' or ' exit 7 "|"» Install log | Read, write, file system errors. CS5, CS5.5
Hope that helps!
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Download & install instructions https://forums.adobe.com/thread/2003339 can help
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