Adobe Reader 10.1.3 and error 1321

I'm currently deploy Adobe Reader MUI 10.1.3 and I see multiple machines fail the installation and error report 1321 (permissions issues). It is a problem because the installer deletes the previous version of the player and fails to install 10.1.3 that leaves the machine without player and results to the end user.  If I re - run the installation there is a good chance he'll get a different file with permission issues, in other words it is not always the same file, with what he gives an account of the permissions issues. Nevertheless, I manually confirmed permissions and owner on files and all parent folders are correct, but the installer will still report to the permission issues. I see this on Windows 7 x 64 SP1 and Windows XP SP3. The easiest way is to get the reader to successfully install by running the installation again and again to what (you have yet to make changes to the machine, just the shot until it installs successfully). With all this in mind, I suspect that the root cause of scanning in real-time to Mcafee, my guess is that it locks the file in its analysis and when the Adobe installer attempts to change the file, it fails because it is locked or in use by Mcafee. Usually, I would test this by disabling Mcafee, kickoff of the installer, but I am not able to do this for security reasons. I tried to run procmon to see exactly what access the files at that time, but whenever I start procmon that installation will randomly and I can't reproduce the problem if procmon is running. Anyone have any ideas on what I could do to help determine if it is in fact the origin of the problem of Mcafee? Or maybe another suggestion for what might be the cause?

Update: It's been two months since my original post, and it has finally been verified that my theory was correct. After access to Mcafee (v.8.8) scanning has been disabled I never experienced any of the problems above. For example, I had a test box who have experienced the problems I described in my original post and drive failed to install more than 450 times (Yes, this number is accurate); After access Mcafee scanning has been disabled, the installation succeeded.

Tags: Acrobat

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