Adobe Stock mislabeled or maliciously Labled product

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• Adobe stock image on the product packaging?

  I am wanting to use an Adobe Stock image on the packaging of the product.

  The first order of the product will be about 1000 units.

  The standard license would cover until I reached an amount of 500,000 units?

  FYI - the product is sold in the Australian retail stores. The image of stock is a girl in a white t-shirt and ends up on the front of the packaging of the product.

  Hello

  Yes, the standard license covers amounts up to 500,000.

  Please check the license terms for additional information - Royalty free images, pictures and graphics. Adobe Stock

  Kind regards

  Bev

• Can one sell physical products (banners, stickers, etc.) that uses licensed adobe stock content?

  Can one sell physical products (banners, stickers, etc.) that uses licensed adobe stock content?

  You must get the extended license. You can get an extended license of the same images on fotolia.com. Just look for the same number of images on Adobe Stock.

• Content of questions on the use of Adobe Stock in our product

  Hello

  I have 2 questions related to Adobe Stock use of image/images that I could not clear answer to when reading of these 2 terms of use of documents:

  Frequently asked questions Adobe Stock and http://wwwimages.adobe.com/content/dam/Adobe/en/legal/servicetou/Adobe_Stock_Terms_en_US-2 0150313_hpc.pdf

  (1) can be used the Adobe Stock images that download us our product that we sell?

  
  

  The company that I work creates materials/courses/educational videos that are allowed at university counseling centers to help students with their mental health (view student materials or courses that we create and therapists affect material or courses we create for students). The courses/materials we create are our product. For example, adobe stock images would be used in the videos that we do as part of the content for online courses, we sell to the universities for therapists and students to use.

  (2) if we expect to have more than 500,000 viewers of our material, what should do us license-wise if we want to use the images in our course/product that we sell?

  Thank you

  -Danielle

  A good rule of thumb that I use is to ask me, if I take the image, I can always sell this product. If the answer is Yes, then you are usually very well. If the answer is no, you need an extended license. If the image is part of a larger work then it's fine. If the image is the work, then it is not. Of course I don't know your exact use case and I am not a lawyer - just talk about the experience.

  A few examples of standard license would be:

  Acceptable: If I was doing a book (less 5 000 000 copies) regarding the Romania for example. I could use Stock images in the form of images in the book or the cover because the images are not the main reason to buy the book.

  Is not Acceptable: put a picture of the Romania and put on mugs or t-shirts and shirts/cups of sale because the image would be the main reason for the purchase of this cup or a shirt...

• Sale of products with Adobe stock photos included

  I own a market for site templates Web and creating resources and I have a few concerns about the terms of the extended license.

  Could you please comment on the following examples and tell me if this is a valid use of stock photo under license scope

  1. can I include Photos from stocks of adobe in a website template that is for sale with the extended license?

  2 can I use for example textures, particles, flames etc. from stocks of adobe to create brushes, photo effects or actions photoshop and sell them?

  3. can I include photos in a game/package among much other stock photos where the game/package is for sale?

  Regarding the "3.2 Extended License" in the "Stock Adobe additional terms", it seems that these three examples should be allowed, but I'm a bit hesitant, especially on the last example.

  "you can use, reproduce, distribute or display the work in connection with (A) applications of model design for resale.

  "(B) goods or services intended for resale or distribution, including, without limitation, mugs, t-shirts, posters, greeting cards, posters or other goods and" print on demand "or tangible or electronic formats.

  Thank you

  Normal Hi,

  Please see Stock FAQ: what we send licenses?

  You can use the Adobe Stock images via licenses extended in the scenarios you mentioned.

  Kind regards

  Sheena

• I can't create an account on Adobe Stock

  Dear Sir

  I want to register for an account with Adobe Stock, but I constantly get an error message (a system error has occurred). All payments (amex) and details of the invoice are correct and I have tried several times in different browsers (chrome and firefox) and emptied the cache. I am Amsterdam (Netherlands), the base, which should not be the problem either.

  A trying to reach here Adobe customer service in the Netherlands, but given online contact information (Adobe Nederland - support: Adobe products ) seems incorrect. Disconnects the telephone number and the e-mail address is no longer used.

  Please advice.

  Kind regards

  Jeroen

  Hi Jeroen

  I don't know what causes this problem, but has intensified to our support team.  I'll let you know when I get a response from them.

  Kind regards

  Bev

• Adobe Stock annual subscription

  The details in the subscription page, Adobe Stock price and membership plan. Adobe Stock does not sufficiently explain what is the subscription.

  I'm not a subscriber to any of the Adobe products, but have had a standard 10 photos per month to £29.99, already that I cancelled because I didn't need at the time.
  
  

  Now I'm in need and I am interested in getting the standard images 10 months to 19.99. Annual plan is billed monthly.

  1. is it a contract of 1 year billed monthly?

  2. can I cancel the second month without penalty?

  3. How does the 10 free images? I have the account for one year, in order to enjoy?

  Please explain this is so confusing.

  Hi Assam,

  Please find the responses to your query below the standard images 10 months to 19.99. Annual plan billed monthly:

  1. Yes. It is invoiced monthly annual contract.

  2. to cancel, please visit Stock FAQ: How can I cancel my Adobe Stock?

  3. you must have an Adobe ID and sign in with which to access your licenses. Please seeStock FAQ: How can I learn Adobe Stock?

  I hope that these help!

  Kind regards

  Sheena

• Frustrations with Adobe Stock 'Customer Service '.

  This position was created in desperation as really seems them to be no other outlet for support when dealing with Adobe Stock. I am located in Melbourne, Australia, and the only way to contact the Helpdesk of Adobe Stock is done by the service "Instant Messaging".  However, to this day, I spent more than 6 hours repeat myself and my questions to the customer that a) don't understand not what I speak not b) only provide scripted responses to my questions and c) bounce around me, to other agents of customer service that ends up telling me that my problem was refitted There is nothing else they can help me with and I'll be in touch by email within 2-3 business days. Then, when I received an email a week later it has nothing to do with my question and the process begins again.

  Help, please. I've been a customer of Adobe software products for more than 10 years and I'm not like if it comes to the level of support that I receive from your company.

  Here is a brief history of my problem. If anyone could be of additional help for me it would be greatly appreciated.

  -J' have subscribed to the Club Photo Dollar prior to its acquisition by Adobe and really the service provided.

  -When my subscription with DPC finished I took 'your first month for free' offer with Adobe Stock because it seemed to be the next offers the best for stock photography.

  -In my first month of using this service, I used 10 images available in my subscription and was looking to buy more. Previously using the DPC service you offer you an amount of credits you must add to your subscription (once you monthly allowance was exhausted) and purchase which was fantastic. I use a lot of stock photography, so it is a common place for me. However, after using all the images that is available to me through my subscription to Adobe stock I couldn't add the extra credit in my account and buy only the images one by one. Which would be perfect, but since I am in Australia, I would be charged fees for international transaction for each image purchased on my allowance which for me is crazy and my interaction with the Adobe Stock customer service began...

  -After taking a lot of time to explain my situation to the service representative and still not get anywhere as it seemed like adding extra credit was not a feature that Adobe Stock has the offer, I learned if I had already subscribed to CPD, I was entitled to a reduced monthly subscription. As I had signed Adobe stock with another email address of my CPD membership this offer has been applied to my account.

  -J' expressly asked, if I was able to transfer my account using the same login as my former DPC subscription to take advantage of this offer and we told him 'NO,' I have to create a new account based on the same login as the old DPC members and cancel my existing subscription. I also specifically asked that I stay a client Adobe stock I undertake any kind of cancellation fees? I was told 'NO '.

  -So, I did as suggested, created a new Adobe Stock subscription based on the same as my old and weak DPC membership login and behold, I could enjoy a lower monthly subscription. fantastic news.

  - Then I cancelled the original Adobe Stock composition, I created without problem until I noticed that I had been charged of membership $180 cancellation fee!

  -I just spent an hour on the time trying to talk to someone because, they told me I should not this tax and that, due to the fact, I continue my subscription with Adobe Stock just under a different user name I should not be held responsible for the cancellation, but had absolutely no chance. No one understands what I'm trying to say, it takes up to 10 minutes in some cases has received a response through the 'cat' portal and then finally my question is 'up' and I you will receive an email within 2-3 business days. This has happened twice and after a week I received correspondence from Adobe Stock but email only said: ' Chris, we would like to inform you that you will be able to buy at THE $ 59.99 / month "has absolutely nothing to do with my question.

  First of all, I don't think I should have to pay the cancellation fee that I am in fact pursuing a membership with Adobe Stock and was informed that I woudnt be charged. If for any reason any that should be charged, I would prefer that my subscription was restored and I saw the contract of the year and have actually 2 accounts rather than having to pay $180 for nothing!

  If someone, anyone... could you please help me with this issue, it would be greatly appreciated. Being able to talk to someone who has made a greater understanding of the services associated with this feature of Adobe products would be amazing. I realize that it may not be the fault of representatives for customer service but outsourcing Adobe Stock that their call centre in India is really not useful that just does not seem to have any understanding of ther product other than scripted information they have before them. I'd be happy to wait as long as it took just to talk to someone who had a real understanding of my issue and eventually get some sort of resolution.

  Help, please. It comes from really should be a very simple thing to fix.

  Thanks in advance

  Hello

  I'm sorry to hear that you had a frustrating experience with our support team and focus on the problems you mention.

  I will also refund cancellation fees.

  Kind regards

  Bev

• Image licensing Adobe Stock and the use of images in various media

  Hello

  Recently, I bought a license Adobe stock of 10 images, standard license. And I have licensed a few images for purposes of exposure of our societies (IE; to design posters for exhibition stand). I have read your terms and condition and found that no renewal of the licenses don't need to if the image uses for the same company. I have some doubts about the license can you advice me whether it is possible or not

  1. can I use my images licensed (which I used for the written press) for additional media like Web page company, social media like facebook, twitter, linkedIn, google + etc and our company brochures.

  2. is it possible to add my images under license with the label of a product for resale. (product like Fanta, KitKat, Cerelac etc)

  Hello

  1. Yes, you can use the images for other types of media providing you respond with the license terms & conditions - full info available here - royalty free graphics, pictures and photos | Adobe Stock

  2. you can use the images on a label/packaging of the product as long as it is not reproduced more than 500 000 times in total. Section 3.2 of the terms.

  Thank you

  Bev

• How to use images to Adobe stock on Amazon or facebook?

  Hello world

  I have a few questions:

  • images purchased with the license of Adobe Stock standard can also be used for presentations of products on sales as Amazon platforms (Note: you can copy pictures from the Amazon platform)?
  • If so, regardless of whether or not they have been edited (adding logo etc.) before?
  • Is it necessary to create a copy protection before downloading images to platforms of sales, like Amazon, and if so, how can that do?
  • Images to adobe stock can be used on facebook?
  • How a good copy good note look like, if the image has been changed (eg ' © name of the author - stock.adobe.com; ") name of the Publisher")?

  Thanks for your help!

  Hello

  Please contact adobe for assistance and information support:

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

• Commercial use of Adobe Stock - Photos inside a book?

  Hello. I create and sell to read passages from the understanding for the elementary classroom use and I want to support my text with Adobe Stock photos, but I don't know if this is allowed by their terms of use. The main value of my commercial products without a doubt comes the text that I create because the purpose of the product is for educational use. By the licensing of Adobe Stock, am I allowed to add photographs Adobe Stock as visuals to support the text in my products and sell the product to final text + photo?

  Hi Nicole,.

  With the Standard license, images can be used for illustrative purposes in any type of media. So, if you use these images for editorial purposes, you can use it for reference with the standard license only.

  This should help. https://stock.Adobe.com/license-terms

  ~ David

• Adobe Stock - that the purchase license?

  I want to purchase adobe stock images to be affixed on the products that I'll sell it. Can I use the images for a company of this way of Adobe stock? Will what type of license take?  If I can't do that with a stock of Adobe, where I'll be able to do this?

  Hello

  Need you an extended license.

  Please check here for license terms and conditions - Royalty free images, pictures and graphics. Adobe Stock

  Thank you

  Bev

• Adobe Stock belongs to my subscription

  How can I determine if Adobe Stock is part of my creative cloud subscription?

  Hello

  A subscription to Adobe Stock can be added to a creative cloud membership.

  Please see the FAQ for more details: frequently asked questions, Adobe Stock

  You can check what subscriptions you have in the account management page - Adobe ID.  Connect with the Adobe ID associated with your subscription and check under Plans & products.

  Thank you

  Bev

• Can I use Adobe Stock images for printing on demand greeting cards

  A license is available for use as images to print on demand greeting cards

  Hello

  In the FAQ - frequently asked questions, Adobe Stock

  Adobe Stock offers licenses allowing licensees to sell products or services based on an asset?

  At the moment, Adobe Stock only provides standard licenses, allowing the licensee to use the asset only for illustration purposes.

  Licenses are available through Fotolia.

  Thank you

  Bev

• How to make a refund on a subscription to Adobe Stock

  Dear Adobe,

  I would like to file a complaint with you in regards to the customer service awful that I received from you and your team in recent weeks. I tried for three weeks now to get a refund on a subscription to Adobe Stock, which, to my knowledge, was not active. I was charged £100 for your adobe stock during the past four months service, a service that I have not used only ONCE and raw was cancelled after a few days using the service of trial in September!

  I am aware that I sign up for a trial of this service, so when you a few days of use of the product is in the "Manage subscriptions" section my account cancel my trial where after I was told by the site Web from Adobe that I had 'Active subscriptions no.' so, assuming that it was an opt-in subscription, took him just yet. Fast forward to December and my bank statements show that I have now been charged nearly £100 (about £24 per month) by Adobe for courtesy of the service, I wasn't EVEN GIVES ONE OPTION CANCELLATION! Having now escalated this case 3 times for your team by phone (none of which have come back to me by email or telephone as promised many managers of the Department - I had to remind each of the three times to find out what the resolution - terrible!) I was told that I wouldn't be a refund on one of the payments taken from my account!

  Your customer service has been catastrophic, I was ignored with scripted answers that don't even take into account what I said, I was promised three appeal supports the management team and not received one and have now lost nearly 2 hours of my time on the phone with a customer service team that can as well have been an auto response message...!

  It has completely tarnished my opinion of Adobe as a company, and working in a creative design industry, going to as many people as possible aware of this disappointing experience with stereotypy corporate...

  Hello

  I'm sorry to hear about your experience with the customer and will respond to this in with the teams involved.

  To cancel an annual membership, you must contact support as shown here - cancel your membership of Stock

  I see you registered for a subscription of Stock on 8 October and received a refund for the first month as part of the promotional offer.

  The plan then extended on 8 November and 8 December - £23.99 for each month.

  As you have not used allowances to image during these months, I have will arrange a refund as a gesture of goodwill.

  This means that all 3 charges associated with Stock subscription will be refunded.

  Kind regards

  Bev