How to make a refund on a subscription to Adobe Stock
Dear Adobe,
I would like to file a complaint with you in regards to the customer service awful that I received from you and your team in recent weeks. I tried for three weeks now to get a refund on a subscription to Adobe Stock, which, to my knowledge, was not active. I was charged £100 for your adobe stock during the past four months service, a service that I have not used only ONCE and raw was cancelled after a few days using the service of trial in September!
I am aware that I sign up for a trial of this service, so when you a few days of use of the product is in the "Manage subscriptions" section my account cancel my trial where after I was told by the site Web from Adobe that I had 'Active subscriptions no.' so, assuming that it was an opt-in subscription, took him just yet. Fast forward to December and my bank statements show that I have now been charged nearly £100 (about £24 per month) by Adobe for courtesy of the service, I wasn't EVEN GIVES ONE OPTION CANCELLATION! Having now escalated this case 3 times for your team by phone (none of which have come back to me by email or telephone as promised many managers of the Department - I had to remind each of the three times to find out what the resolution - terrible!) I was told that I wouldn't be a refund on one of the payments taken from my account!
Your customer service has been catastrophic, I was ignored with scripted answers that don't even take into account what I said, I was promised three appeal supports the management team and not received one and have now lost nearly 2 hours of my time on the phone with a customer service team that can as well have been an auto response message...!
It has completely tarnished my opinion of Adobe as a company, and working in a creative design industry, going to as many people as possible aware of this disappointing experience with stereotypy corporate...
Hello
I'm sorry to hear about your experience with the customer and will respond to this in with the teams involved.
To cancel an annual membership, you must contact support as shown here - cancel your membership of Stock
I see you registered for a subscription of Stock on 8 October and received a refund for the first month as part of the promotional offer.
The plan then extended on 8 November and 8 December - £23.99 for each month.
As you have not used allowances to image during these months, I have will arrange a refund as a gesture of goodwill.
This means that all 3 charges associated with Stock subscription will be refunded.
Kind regards
Bev
Tags: Adobe Stock
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