Frustrations with Adobe Stock 'Customer Service '.

Similar Questions

• Why the adobe acrobat customer service is so bad?

  Why the adobe acrobat customer service is so bad? They don't even have a phone number. I tried on the cat pending and I tried logging 3 - 4 times but no response at all. I want to cancel an annual subscription and they said, there is no penalty if you cancel with in the first 30 days but no body does not at all. Waste of time. Is it so Adobe also supports works

  Hello

  I am extremely sorry that you had a bad experience in the past. Here is the link to contact Adobe support team. Please see the same so that your question gets the fixed quickly.

  We would not be satisfied by your decision to cancel your subscription to Acrobat.

  However, if you have decided so, here is the link to connect with them.

  http://helpx.Adobe.com/x-productkb/global/service-b.html

  Concerning

  Sukrit diallo

• Adobe, your customer service to the DPS overflows with excruciating.

  Can you please help me understand why when I call your customer service about the pricing and digital publishing suite that not a single soul in this building knows something about products within the company they work.  It's absolutely ridiculous.

  Since the "new pricing" came into force... we were always having charged at the old rate. We tried to get this rectified with someone at Adobe, but of course you make it impossible to actually talk to someone in North America.

  We have an invoice number, an order number, number, customer number on contracts, to charge the number...

  all these numbers but still... no phone number to actually talk to someone to answer questions about the billing. It is even not a phone number on the invoice that you send me.

  
  

  You should be ashamed.

  You call the customer service number? The line of support in company (formerly named gold) is on the first page of the DPS dashboard? Or the General line of Adobe support?

  If you sent me a private message with your contract number, customer number and contact information, I tender one hand to help you.

  Neil

• Why is an image that I have a license showing in illustrator with Adobe stock still on it?

  I have licensed a few images of stock, but when I went to use in illustrator, they always have is Adobe stock on them? It is used to not appear, I missed something?

  Hello

  Maybe you can connect with Adobe's Support team, and they will be able to check and confirm.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  Kind regards

  Sheena

• Sale of products with Adobe stock photos included

  I own a market for site templates Web and creating resources and I have a few concerns about the terms of the extended license.

  Could you please comment on the following examples and tell me if this is a valid use of stock photo under license scope

  1. can I include Photos from stocks of adobe in a website template that is for sale with the extended license?

  2 can I use for example textures, particles, flames etc. from stocks of adobe to create brushes, photo effects or actions photoshop and sell them?

  3. can I include photos in a game/package among much other stock photos where the game/package is for sale?

  Regarding the "3.2 Extended License" in the "Stock Adobe additional terms", it seems that these three examples should be allowed, but I'm a bit hesitant, especially on the last example.

  "you can use, reproduce, distribute or display the work in connection with (A) applications of model design for resale.

  "(B) goods or services intended for resale or distribution, including, without limitation, mugs, t-shirts, posters, greeting cards, posters or other goods and" print on demand "or tangible or electronic formats.

  Thank you

  Normal Hi,

  Please see Stock FAQ: what we send licenses?

  You can use the Adobe Stock images via licenses extended in the scenarios you mentioned.

  Kind regards

  Sheena

• ADOBE CC - Customer Service fail to resolve my problem (curves) and compensate for them.

  Event history:

  23 February:

  I discovered that Adobe Photoshop 2015 CC had a problem with the program

  -J' I import my raw image

  -Apply the curve

  -Curve pen

  -Save as a PSD and JPG

  -Image on the PSD and JPG file appear with no good hard and curve lines.

  I report this problem to the Photoshop customer service, they said, it was a problem to update. I uninstall and reinstall... She still took place. Customer service suggested that I use Photoshop 2014.

  I paid over 100 dollars for old hardware? I didn't think it was just... anyway. I waited.

  March 4:

  I reinstalled 2015 and the black lines were always there.
  -J' have customer service message, they acknowledged the problem (bug) and assured me that the problem could be solved on the next update.
  -The update for adobe Photoshop was in November... (at this point I'm still paying)

  -They recognized this was not my fault and gave me a 30 day extension.

  
  30 days after I requested additional since an extension I was using a lower quality product. They do not allow this. Now, I'm upset.
  Not only am I paying full price, I pay for something less.

  They referred me to a (top team) B.S. that would respond to my inquiries about the problem...
  A came response where I was told that I was unable to get the extension... The end.

  What kind of service is that? Still, I have black lines on my jpg files and cannot produce impressions of Adobe Photoshop 2015! I will not be satisfied with something obsolete! What is the point of subscription if I don't get to use the latest software?

  I have attached a picture for example, nothing special. It's not supposed to be a hard line on my image, but each image that I recorded with changes product LINES TOUGH! * Note This is a PSD file, but jpg files save and print the same!
  

  If you have a solution... I'm all ears, because the Adobe creative team can't do anything for me and will not compensate for me either.
  If you are interested in the transcripts between service customer and I have... I have them.

  Just out of curiosity, you reset the Photoshop preferences? Worth a try.

  Manually; course may be cancelled:

  http://TV.Adobe.com/watch/the-complete-picture-with-Julieanne-Kost/how-to-reset-Photoshop-Le file-Preferences-cs6s.

  Fast; cannot be undone:

  Win: Press and hold the keys Ctrl + Alt + Shift immediately after the launch of Photoshop starting. A box will appear asking if you want to continue with the reset, select 'yes '. If you don't see this, you're not fast enough... Try again.

  Mac: Press Cmd + Opt + shift then launch Photoshop. A box will appear, asking you if you want to continue with the reset, select 'yes '.

  In addition, as Warunicorn says, check updates of system which may include new graphics drivers.

  If you continue to see the problem, you could post a bug in the feedback.photoshop.com report

• Creative teams with Adobe Stock Cloud

  Is there a way to have a subscription to Adobe Stock and allow access to all the members of our team in our creative cloud on behalf of teams?  I'm not any kind of business price. Is this an option or should I buy a subscription to individual Adobe Stock for each person? We hope we can replace our accounts with another service of the image, but having to manage multiple "personal" accounts would be a deal breaker.  Thank you!

  Hello

  Creative cloud for team administrators can select and assign Adobe Stock subscriptions to their delegates. Administrators can also choose to assign the Adobe Stock subscriptions to a member of the team, several members of the team or all members of the team. Also, each individual in a team can separately purchase or subscribe to Adobe Stock.

  See FAQ - https://helpx.adobe.com/stock/faq.html#Plans, % 20purchasing % 20and % 20availability

  ^ Ani

• Best UI/UX with Adobe Stock

  I've known a lot of frustration with the interface of page number. You can't tell what page you are on. You must have a better color contrast to see pages that are currently displayed. It becomes a frustration for your customers, I'm sure. Just a suggestion.

  Hi Hallky,

  I thank very you much for your comments.

  Surely this will be shared with the relevant team.

  Concerning

  Kanika

• So frustrated with Adobe.

  Let me start by saying that I am so very sick and tired of Adobe. Amount of excess capital and the resources available to them, it is incomprehensible that Photoshop is such a bug ridden, unstable, essentially unusable pieces of software. I have a beautiful new workstation I have invested more than $7,500. I7-5960 X, 64 GB RAM, SSD, etc..

  Photoshop became unusable for me. I've tried everything. It is literally that I'm on a 686. I've just upgraded to the latest version of 2015 and it completely took a dump. The user interface has changed, and a ton of new features, including libraries of cloud are being pushed down my throat. I added a single color on the palette and waited 15 minutes for the app attempt to synchronize and then it just comes crashing and the last 15 minutes of work is gone, with no way to recover what was lost. I'm so sick of Adobe and their crappy products. I am embarrassed that I have to use such a poorly designed product.

  All I want to do is finish my project that I have invested in more than 500 hours and my business depends on to survive.

  
  Adobe, I've been a loyal customer over 12 years and I mean when I say, your product has become a useless piece of shit.

  josephp86171426 wrote:

  Perhaps, Adobe focuses on the support only of professional graphics shops

  only, millions of users of light as we are frustrated and looking for

  alternatives. Thanks again for the response.

  This forum sees patients ranging from what I call hard the ignorant, to complete professionals with several years of experience.  Posters with the badges of staff with Indian names are what are called Photoshop support team, and their only job (AFAIK) is to help people on this forum.  They have access to customer accounts so can also help in problems of subscription type.  I must admit that I tend to let posters tirelessly clueless for the guys from the support team as they are paid for it, and it's frustrating to say the same thing, a dozen different ways complete with diagrams, and they still not get it!

  Any poster, you see with and orange badge (MVP ACP) gets their free Adobe software, which is Adobes way we encourage to stay here and to share our years of experience and knowledge.  These forums are a valid response from Adobe for their customers who have problems, and we are going to be much better at that customer because most of us earn our living with our Adobe software, and as the hours per day, we spend on these forums, we have seen generally each number a dozen times before.

  What a pity DanC came not here from that (s) he had installation issues, because it seemed immediately to restart the computer and run the Application Manager as an administrator.  Installation FAQ has exactly the same information, and in fact, pretty much any information you need is a quick Google away.  It surprises me again well how it works.  Each of these search parameters is exactly the information you need

  Photoshop Troubleshooting FAQ

  GPU Photoshop FAQ

  Launch of Photoshop problems

  Installation guide for Photoshop

  Locations of files Photoshop (version)

  Performance of Photoshop FAQ

  etc etc.

  If you are looking for information on how to do things, add the word "Help" right after Photoshop there is usually much better than third party otherwise tutorials, you will find a guide.  Or search Adobe TV.  That is not my favorite Adobe installation as they rather missed it upward awhile back of ging, she a front end fantasy at the expense of ease of use.

  Finally, do not forget that Adobe 12 499 employees (Wikipedia) only about 70 are working on Photoshop development team, and they don't make decisions that can irritate customers, so there is no point in grumbling in this forum.

  OK, if you have a real problem...

• CAN´t to upgrade my membership creative Cloud with Adobe Stock

  Hello

  I'm not able to get update my subscription with a membership of Stock. Try to add every time the system say there is an error with my purchasing address. I just called the German support, but they couldn't help me right now, because it seems to be a big problem in the system and they don t know when it will be resolved.

  Perhaps someone from Adobe can escalate this issue. I would be unhappy If I go another way.

  Siegfried Baldauf

  Hello

  Could you please try to enter your address details and payment, and then try again.

  Please let me know if you still have any questions.

  Kind regards

  Bev

• Microsoft Customer Service - additional views Abomnitable

  Can someone tell me how to avoid spending hours of frustration with the Microsoft Customer Service? I pay for this service. I have a firewall problem which was caused by a Microsoft technician last week and I'm trying to get it resolved. Microsoft response service invariably sent me to the wrong support group. Before that I have to find that point, I'm put on hold for a long time. After another long wait, I talk with someone who is trying to solve the problem and can not. This person either loses the phone connection. I must then call back and start over. Problems to be solved are deceptively simple.  I think those tech people would be really useful. They do not seem to understand the problem. Use cat for the better?

  Of all the mfg of hardware or software, microsoft must be a #1 society

  for any phone problems related...

  Whatever it is, try a different number.  800-936-4900 or 800 936 5800

  In addition, if the firewall is a problem, try to open cmd, type: Sfc/scannow

  This utility repairs / replaces windows files/folders related to the operating system. Times

  its thru type: CHKDSK C: /F agree, type: EXIT restart pc

• Customer service WARNING Adobe Stock.

  Someone had a bit of luck with the Stock of Adobe customer service.  I never had those frustrating discussions with after-sales service.  I thought that my cable provider was bad, but Adobe takes Customer Service SAID to a new level.  This will make a great Blogg for dissatisfied customers.

  After trying to cancel the Stock of Adobe online, as it tells you to do, he said I had to pay for the last 12 months, is not the free trial of s, I didn't want to pay the annual dues and so was one of the options that he said I could take a two month free.  I thought that much, I can now communicate with the service the customer and get cancelled service... BAD... DO NOT TAKE THIS OPTION, IT OF A TRAP!

  After constantly trying to explain to people in chat one after another in line, we me constantly that I would have an answer in 3 days, seems Adobe tell us delays are set in stone, do not apply to their own staff.  The first time I contacted them on May 19, I was told was to be arbitrated 'senior team level' and ' Sanjay: this is ID for reference 0218704304 case.»  Sanjay: you will receive a response within 2-3 business days. " ... waited... waited... waited some more... then wasted most of my time by contacting again on May 26... (if my calculations are correct, it is more than 3 days, and I thought they'd contact me... wonder how long it would have been if I had simply not contacted them)... After repeated again once the problem and the problem I've had with cancellation which I'm sure was within 30 days... so I ' Shankar: I've also personally will follow this case now to the end and get back to you within 24 to 48 hours "... waited... waited... waited some more... then wasted more of my time by contacting again on 8 June and after asking again for it can be cancelled... next billing would be taken on June 26... ." Sarath Kumar: I just suggested that an e-mail was sent to the concerned team already and you will get a response on this within 24 hours. » ..... Just suggested... whatever that means, that he was never sent to hope I'd go... FINALLY, AN EMAIL FROM ADOBE... 10 June... Hmmm still not 24 hours, looks all broken so promise far... response... ." Clive, we are sorry to inform you that you have accepted the 02 month credit to continue the annual commitment, where our team refused your request to cancel the subscription without cancellation fee. » .. .Yep person reads any of my emails or discussions, the only reason why I took that was so I could cancel, pointed out that I've never used the product since before trying to cancel... why I would extend for 12 months to never use a product! The email said... good-bye your case history or to reopen the case, connect to the Adobe Support Portal online. .... Ah yes there you go given inaccurate information again... sounds good... click on the link... .no option to reopen a case!!  Why the mean if it isn't true... ALSO at the bottom of the email is "for a list of support phone numbers, please visit our Contact Page."... ". Click on the link... NO PHONE NUMBER!... Why put it if it's not true!  Sounds just right!  Once again... the customer service...

  12 June... After going through explaining once again... I should just have written and cut and pasted it... they say ' Valapureddygari: I saw climbed case has already been closed since our team refused your request to cancel the subscription without cancellation fee. " .... the third line of this transcription I say... "I want that reopening...". "... so he said in the mail that I can reopen the file, just click on the link, now they say it's closed... so they go to their supervisor and low off the coast and this is... I should have been a middle...

  Valapureddygari: I certainly understand your concern, and it would have been the same if I were in your shoes. However, I'll have the case scope within our senior team to check and fix the problem for you.

  Valapureddygari: Please be informed that you will get the confirmation email within 2-3 working days of our senior team.

  Something different... they say that they will load for me... 3 days, that's ok... I have until 24 June, before I was charged a month... I wait... and wait... 17 June... .contact them after not getting is not a response in 3 days... ' Mahesh Okay I see that your case is in progress, please wait for 2-3 days... ". how... why... how they have a value of $10billion I don't know... oh yes I get everyone to subscribe, then make it impossible to cancel... I ask for $147 it is a service I want to use and have never since the trial period be waived...

  So I wait... and wait... no answer... no answer... now, it's June 23 and I cancel the subscription and pay $147 fresh cancellation otherwise I will be charged a full month and be out of Pocket by 50% from a month if I don't and he continues by dragging... and I contact them again... this time they say... Manu: I see that your case # 0218894647 is back and then there is a request sent to the relevant team to check the exception, you will get the answer within 24 to 48 hours. Once again... Manu: Clive, the case had come up on the same word, but it has been re-climbing to the team of top-level for refund exception, once the top-level team will check, they will reply you by e-mail.

  All they would have to do is send in time, they say... and tell me what's going on... If you say only 2 or 3 days... email within 2-3 days... It is not difficult...

  But here I am now almost 2 months on and get no where... no one read the information and no one seems interested... I paid cancellation fees... see if I get it refunded... What's the bet on a response saying... ." We were going to cancel your service, but it seems that you already have, we're sorry to have lost you as a customer, we hope you will join us soon... »

  I asked a customer email or contact with a feeder Services number and was denied... I think that I've been reasonable and more understanding, but seems that gets you no where...

  So I hope you read this and be warned... . NOT to TRY ANY ADOBE PRODUCT TRIAL... seems they say nothing of what they're saying...

  Let me know if you have the best advice.

  Sorry to hear that you had a frustrating experience.  This issue will be resolved with the teams concerned to ensure that any follow-up occurs as scheduled.

  A refund for early cancellation fee has been processed and you should receive this within 3-5 working days.

  Kind regards

  Bev

• It was not useful to reinstall CS on an upgrade and need a 'response Code' cat representatives a Rep. The Adobe Customer Service.

  I reinstall CS to a purchase of upgrade and need a 'response Code' cat representatives a Rep. The Adobe Customer Service were not helpful at all.

  I am the holder of the registration for the software and had previously installed. I replaced my system and you need to reinstall all my software.  have software, boxes and serial in my possession. Previously, I was directed to ctl + shft + dble left click to receive a challenge code that was provided to the Adobe representative, Customer Service which in turn provide a response code that would allow my software to record properly.

  Can someone direct me to please a live agent to help me past this obstacle, or give directions for the same.

  Thanks in advance.

  Dave

  [email protected]

  Tried new support chat online and found an individual who understood exactly what to do.

  For any other person with the same problem, here's what to do:

  1. Enter the serial number of the upgrade of the software (look for the green check mark)
  2. Select the product calling and enter the serial number of eligible product
  3. Software either active or generates an error message. If the error message, go to step 4
  4. Hit (ctrl + Shift + Double click left) - which launches the sequence of stimulus / response as follows:
  5. system creates a code of challenge you will need to provide Adobe with a customer service representative
  6. Adobe customer service will provide you with a response code that perfectly complements the software activation

• Adobe Acrobat 7.0 - reinstalled on the new PC, impossible to activate, the Adobe customer service sent link to download the new? others? Version. Installed, but on the installer said series

  With raw interface of Adobe, I thought that the screen that gave me was to ask the question; He didn't inform me that I was typing the subject line. But unless clunkily review:

  Have an old but legitimate copy of Adobe 7.0. I had to get a new computer. I reinstalled A7.0 of my disks, but Internet and phone reactivation failed. After having jumped through the independent windows on the Adobe site, found the link to Customer Service chat. The representative told me that I had to download a new one? different? A7.0 version leave a link, he sent me. I did it.

  I have successfully downloaded the new? version 7.0 and installed it. But the installation, when I was asked for my serial number, he said it was an invalid number. I tried again, without dashes, without success. I went back to the Adobe Customer Service, where a person told me that I had to download a new? different? A7.0 version. I told her to re-read my original post, I had already done. After a long wait, she told me that she did not know much about A7.0 and told me to go to the Adobe communities.

  So, Adobe communities, here hoping one of you has the most knowledge about the installation of Adobe Acrobat, Adobe Acrobat Customer Service!

  Thank you

  Marc

  Sounds like you are trying to install with the ORIGINAL serial number provided with your product rather than the NEW one with the download.

  Adobe do support the last two versions (10 and 11) so if they have knowledge of 7 at all it's just a lucky accident...!

  Furthermore, I hope that you install on an old computer to Windows XP, because you won't get far in Windows 7 or Windows 8 with this version...

• I can't create an account on Adobe Stock

  Dear Sir

  I want to register for an account with Adobe Stock, but I constantly get an error message (a system error has occurred). All payments (amex) and details of the invoice are correct and I have tried several times in different browsers (chrome and firefox) and emptied the cache. I am Amsterdam (Netherlands), the base, which should not be the problem either.

  A trying to reach here Adobe customer service in the Netherlands, but given online contact information (Adobe Nederland - support: Adobe products ) seems incorrect. Disconnects the telephone number and the e-mail address is no longer used.

  Please advice.

  Kind regards

  Jeroen

  Hi Jeroen

  I don't know what causes this problem, but has intensified to our support team.  I'll let you know when I get a response from them.

  Kind regards

  Bev