Adobe Story in error "cannot load the user's preferences" then I have to disconnect

I try to access Adobe Story, but whenever I connect I get an error saying "Cannot load the user's preferences", then I have the ability to log out, but nothing else. I tried this using the desktop application as well as several browsers on my Mac and my PC. I tried to raise that this issue with the chat support however could not help with the issue. What can I do to solve this problem and power access to my account?

Hello

Can you please try again? He still does not?

Tags: Adobe Story

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