After installation or upgrade to Firefox 31, starting Firefox does not display the home page, personalize displays a blank page and the radio button does not work

I am the admin of Windows for a University Department and install PC with Firefox all the time. This problem does not occur with every PC I would maintain, only a selection bit (model different laptops with Windows and update 1 8.1.) Until today, it has happened with the new user (with admin rights) accounts that I place on laptops for our staff. Today, this happened with the account administrator while setting up a new laptop. In all cases so far, I have install Windows from a registered image that was created by using sysprep.

I tried many suggestions to reset Firefox, removing the profile of Firefox users, removing the Windows profile users, uninstalling/reinstalling Firefox, uninstall/reinstall of Firefox and the latest Java, but nothing helped. After uninstalling, I run an application to delete the caches and temporary files and even remove manually the keys to register HKLM\SOFTWARE\Mozilla and HKCU\SOFTWARE\Mozilla. I restart and make sure that the installation folder is deleted after uninstalling.

Results are the same: after installing Firefox 31, the initial settings for migration, IE or Chrome pop up and after having clicked on the button finish, Firefox starts but does not display the home page of the new user, only a blank page. By clicking on the Options (3 bars) button does nothing. Right click in the appropriate box, the shortcut menu appears, so I can choose to customize, but which opens another tab with subject: Customize the URL and the page is blank. In the right click context menu, I can activate the menu bar and get options from that.

My last attempt helped a little. I uninstalled Firefox 31, cleaned, removed the profile user Firefox, rebooted and then installed Firefox 30. Initial start-up runs and tells me that I'm not up-to-date and the works of button Options. But I can't always customize.

Then I upgraded to Firefox 31, but then it's back to no start page, no options button and no customization. I can go down to 30 and get customize practically works again.

Addon only is for McAfee Scriptscan to Firefox 15.1.0, just after installation is disabled.

Any help would be appreciated. Thank you.

You can try a different theme of Windows?

Have you tried to start the computer using Windows safe?

Start the computer in Mode safe mode with network support Windows (on the startup screen, press F8) as a test.

Tags: Firefox

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