After the last update mac Photoshop problems

After upgrading my macbook pro at El Capitan 10.11.1, I'm having problems with photoshop CS6 13.0.6.Getting error code when you try to save files: "Unable to save file because an error occurred" and won't open jpg files: "could not complete your request because of a problem with jpeg data analysis." Why this is happening and how can I solve this problem

The behavior described could be caused by permissions issues, which are common during major OS updates. I suggest you test in a new operating system user account.

Tags: Photoshop

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  • After the last update Mac 10.6.5, Photoshop CS4 crashes at startup

    I installed Mac OS X 10.6.5 was last updated this morning, and now will not open Photoshop CS4 - it crashes at startup.  Help, please!  Copied below crash report.

    Thank you-

    Sara

    Process: Adobe Photoshop CS4 [344]
    Path: / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/MacOS/Adobe Photoshop CS4
    ID: com.adobe.Photoshop
    Version: 11.0.2 (11.0.2x20100519 [20100519.r.592 2010/05 / 19:02:00:00 cutoff; r branch]) (11.0.2)
    Code type: X 86 (native)
    Parent process: launchd [131]

    Time/date: 2010-11-13 18:46:06.800-0500
    OS version: Mac OS X 10.6.5 (10 H 574)
    Report Version: 6

    Interval since last report: 3503 sec
    Crashes since last report: 1
    Per-App interval since last report: 34sec
    Per-App crashes since last report: 1
    Anonymous UUID: 5AEADD48-D1DF-4E2A-8D6E-449D928539A5

    Exception type: EXC_BAD_ACCESS (SIGBUS)
    Exception codes: KERN_PROTECTION_FAILURE at 0 x 0000000000000010
    Crashed thread: 0 dispatch queue: com.apple.main - wire

    Thread 0 crashed: dispatch queue: com.apple.main - wire
    0 libFileMgmt.dylib 0x35d1d58c SubtractUses + 3887
    1 libFileMgmt.dylib 0x35d1d779 SubtractUses + 4380
    2 libFileMgmt.dylib 0x35d141fa 0x35d10000 + 16890
    3 libFileMgmt.dylib 0x35d1b6e4 CheckLicense + 172
    4... esoftware.activationtoolbox 0x35d01ac3 ActivationToolbox::CheckLicense() + 139
    5... esoftware.activationtoolbox 0x35d01c05 ActivationToolbox::ActivateProductWithDemo() + 109
    6... kubotaimagetools.dashboard2 0x497741eb CheckActivation() + 53
    7... kubotaimagetools.dashboard2 0x49756caf HandleFirstIdle (unsigned long, _ADsc *, long, void *) + 127
    8 com.adobe.Photoshop 0x00230f48 0x1000 + 2293576
    9 com.adobe.Photoshop 0x0006b8ed 0x1000 + 436461
    com.adobe.Photoshop 10 0 x 00069806 0x1000 + 428038
    11 com.adobe.Photoshop 0x00063c65 0x1000 + 404581
    12 com.adobe.Photoshop 0x00063dd3 0x1000 + 404947
    13 com.adobe.Photoshop 0x0006212f 0x1000 + 397615
    14 com.adobe.Photoshop 0x002205da 0x1000 + 2225626
    15 com.adobe.Photoshop 0 x 00220666 0x1000 + 2225766
    16 com.adobe.Photoshop 0 x 00003812 0x1000 + 10258
    17 com.adobe.Photoshop 0 x 00003739 0x1000 + 10041

    Thread 1: dispatch queue: com.apple.libdispatch - Manager
    0 libSystem.B.dylib 0x91ff9982 kevent + 10
    1 libSystem.B.dylib 0x91ffa09c _dispatch_mgr_invoke + 215
    2 libSystem.B.dylib 0x91ff9559 _dispatch_queue_invoke + 163
    3 libSystem.B.dylib 0x91ff92fe _dispatch_worker_thread2 + 240
    4 libSystem.B.dylib 0x91ff8d81 _pthread_wqthread + 390
    5 libSystem.B.dylib 0x91ff8bc6 start_wqthread + 30

    Thread 2:
    0 libSystem.B.dylib 0x91fd3142 semaphore_wait_signal_trap + 10
    1 libSystem.B.dylib 0x92000cfc _pthread_cond_wait + 1089
    2 libSystem.B.dylib 0x9204946f pthread_cond_wait + 48
    3 com.adobe.amt.services 0x09cf6552 AMTConditionLock::LockWhenCondition (int.) + 46
    4 com.adobe.amt.services 0x09cf1995 _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDService*) + 115
    5 com.adobe.amt.services 0x09cf65b0 AMTThread::Worker(void*) + 20
    6 libSystem.B.dylib 0x9200085d _pthread_start + 345
    7 libSystem.B.dylib 0x920006e2 thread_start + 34

    3 wire:
    0 libSystem.B.dylib 0x91fd314e semaphore_timedwait_trap + 10
    1... ple. CoreServices.CarbonCore 0x97f0bc42 MPWaitOnSemaphore + 125
    2 supported multiprocessor 0x3429deff 0x3426e000 + 196351
    3... ple. CoreServices.CarbonCore 0x97ed985a PrivateMPEntryPoint + 68
    4 libSystem.B.dylib 0x9200085d _pthread_start + 345
    5 libSystem.B.dylib 0x920006e2 thread_start + 34

    Thread 4:
    0 libSystem.B.dylib 0x920010a6 __semwait_signal + 10
    1 libSystem.B.dylib 0x92000d62 _pthread_cond_wait + 1191
    pthread_cond_wait 2 libSystem.B.dylib 0x920029f8 $UNIX2003 + 73
    3... ple. CoreServices.CarbonCore 0x97f0e51e TSWaitOnCondition + 126
    4... ple. CoreServices.CarbonCore 0x97ef9ea5 TSWaitOnConditionTimedRelative + 202
    5... ple. CoreServices.CarbonCore 0x97ef5873 MPWaitOnQueue + 250
    6 AdobeACE 0x027c038d 0x278f000 + 201613
    7 AdobeACE 0x027bfd85 0x278f000 + 200069
    8... ple. CoreServices.CarbonCore 0x97ed985a PrivateMPEntryPoint + 68
    libSystem.B.dylib 9 0x9200085d _pthread_start + 345
    10 libSystem.B.dylib 0x920006e2 thread_start + 34

    Wire 5:
    0 libSystem.B.dylib 0x91ff8a12 __workq_kernreturn + 10
    1 libSystem.B.dylib 0x91ff8fa8 _pthread_wqthread + 941
    2 libSystem.B.dylib 0x91ff8bc6 start_wqthread + 30

    Line 6:
    0 libSystem.B.dylib 0x91ff8a12 __workq_kernreturn + 10
    1 libSystem.B.dylib 0x91ff8fa8 _pthread_wqthread + 941
    2 libSystem.B.dylib 0x91ff8bc6 start_wqthread + 30

    Line 7:
    0 libSystem.B.dylib 0x91fd320e mach_wait_until + 10
    1 libSystem.B.dylib 0x9205a819 nanosleep + 345
    2 com.adobe.PSAutomate 0x4a58e1b1 ScObjects::Thread:sleep(unsigned_int) + 143
    3 com.adobe.PSAutomate 0x4a58e211 ScObjects::Thread:wait(unsigned_int) + 23
    4 com.adobe.PSAutomate 0x4a57edc6 ScObjects::BridgeTalkThread::run() + 332
    5 com.adobe.PSAutomate 0x4a58e4d3 ScObjects::Thread:go(void*) + 239
    6 libSystem.B.dylib 0x9200085d _pthread_start + 345
    7 libSystem.B.dylib 0x920006e2 thread_start + 34

    Thread 0 crashed with X 86 Thread State (32-bit):
    EAX: 0x0000000c ebx: 0x35d1d3ef ecx: 00000000 edx 0 x: 0x00000000
    EDI: 0x04b72f80 esi: 0x4ac14ef0 ebp: 0xbffff0e8 esp: 0xbffff0b0
    SS: 0x0000001f efl: 0 x 00010206 eip: 0x35d1d58c cs: 0 x 00000017
    DS: 0x0000001f are: 0x0000001f fs: 0 x 00000000 gs: 0 x 00000037
    CR2: 0x00000010

    Binary images:
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    0x207f000 - 0x2085ff7 org.twain.dsm 1.9.4 (1.9.4) < 1EF840DB-CB48-5207-7535-D82EBC0FCD5F > /System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN
    0x208c000 - 0x246601f + com.adobe.linguistic.LinguisticManager 4.0.0 (7863) / applications/Adobe Photoshop CS4 / Adobe Photoshop CS4.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
    0x251a000 - 0x2714fcf + AdobeOwl? (???) < 4CCA2C7B-4896-4DDA-A14B-725FB0C202B5 >/Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
    0x278f000 - 0x289cfff + AdobeACE? (???) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
    0x28ba000 - 0x2c84fef + AdobeMPS? (???) < 277E01A3-CAC3-4FA9-A591-4BC0A5BC125A >/Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
    0x2d13000 - 0x2d73fc7 + AdobeXMP? (???) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
    0x2d82000 - 0x307dfff + AdobeAGM? (???) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
    0x313d000 - 0x33d0fe7 + AdobeCoolType? (???) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
    0 x 3454000 - 0x346dfff + AdobeBIB? (???) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
    0 x 3477000 - 0x3498ff7 + AdobeBIBUtils? (???) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
    0x34a5000 - 0x34c0ff9 + AdobePDFSettings? (???) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobePDFSettings.framework/Versions/A/AdobePDFSettings
    0x34da000 - 0x34feff6 + AdobeAXE8SharedExpat? (???) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedExpa t
    0 x 3511000 - 0x359e2cb + libicucnv.dylib.36.0 36.0.0 (compatibility 36.0.0) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/ICUConverter.framework/Versions/3.6/libicucnv.dylib.36.0
    0x35cb000 - 0x35e680f + libicudata.dylib.36.0 36.0.0 (compatibility 36.0.0) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/ICUData.framework/Versions/3.6/libicudata.dylib.36.0
    0x35e9000 - 0x379fff4 + com.adobe.amtlib amtlib 2.0.1.10077 (2.0.1.10077) < CB2EC3BF-6771-4DAB-BF29-6775FB6F9608 > / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
    0x37d6000 - 0x3866fc3 + WRServices? (???) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
    0x39e8000 - 0x39ecffc + com.adobe.AdobeCrashReporter 2.5 (3.0.20080806) / applications/Adobe Photoshop CS4 / Adobe Photoshop CS4.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter
    0x39f2000 - 0x3a0efd7 + com.adobe.LogTransport 1.0 (1.0) / applications/Adobe Photoshop CS4 / Adobe Photoshop CS4.app/Contents/Frameworks/LogTransport.framework/Versions/A/LogTransport
    0x3a19000 - 0x3aeefdd + FileInfo? (???) < F0932F89-FC98-4BA9-B4F2-C58D0E71D3C1 >/Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/FileInfo.framework/Versions/A/FileInfo
    0x3b1f000 - 0x3b76fff + aif_core? (???) < B4DCB439-E1EE-ABE3-BD12-2C42E980366B >/Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/aif_core.framework/Versions/A/aif_core
    0x3b8e000 - 0x3babffd + data_flow? (???) < 8E452B6F-8032-39D8-EB5C-49A4E31CB988 >/Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/data_flow.framework/Versions/A/data_flow
    0x3bd7000 - 0x3c50fff + image_flow? (???) < 498A857D-F8C6-F9E0-C92F-BC3EC8680ED0 >/Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/image_flow.framework/Versions/A/image_flow
    0x3cb6000 - 0x3cc6fff + image_runtime? (???) < F379A952-2983-1E44-676D-BBD8259F131A >/Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/image_runtime.framework/Versions/A/image_runtime
    0x3cdb000 - 0x3e9affe + aif_ogl? (???) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/aif_ogl.framework/Versions/A/aif_ogl
    0x3f4b000 - 0x4449fc3 + AdobeOwlCanvas? (???) < FCB2D1A3-1F6E-4182-8E2C-D0B23572D285 >/Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeOwlCanvas.framework/Versions/A/AdobeOwlCanvas
    0 x 4592000 - 0x4664fe7 + AdobeAXEDOMCore? (???) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
    0 x 4718000 - 0x477afe7 + com.adobe.PlugPlug 1.0.0.73 (1.0.0.73) / applications/Adobe Photoshop CS4 / Adobe Photoshop CS4.app/Contents/Frameworks/PlugPlug.framework/Versions/A/PlugPlug
    0x47db000 - 0x4822fc7 + com.adobe.adobe_caps adobe_caps 2.0.99.0 (2.0.99.0) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_caps
    0 x 4832000 - 0x4872ff7 com.apple.vmutils 4.2 (106) < 834EA6B0-C91B-4CF1-ED3C-229C26459578 > /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
    0x4cb2000 - 0x4cb3ff7 com.apple.textencoding.unicode 2.3 (2.3) < 78A61FD5-70EE-19EA-48D4-3481C640B70D > system/library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode encodings
    0x4fd9000 - 0x4fe7fe7 libSimplifiedChineseConverter.dylib 49.0.0 (compatibility 1.0.0) < 07211458-FD06-9FEF-3DF4-2E5F0304D4BC > /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
    0x4feb000 - 0x4fecff7 ATSHI.dylib? (???) < F06AB560-C2AF-09F6-7328-773E43CA2713 > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/ATSHI.dylib
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    0x338a5000 - 0x338b2ff7 + com.adobe.asneu.framework stand version 1.6.2 1.6.2f01 / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/asneu.framework/Versions/a/asneu
    0x33b95000 - 0x33d0dfe7 GLEngine? (???) < A4BBE58C-1211-0473-7B78-C3BA7AC29C9B > /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
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    0x341bc000 - 0x341e0fe7 GLRendererFloat? (???) Oats /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GLRendererFl < EFE5EC6D-74B2-37A2-92E4-526A2EF6B791 >
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    0x9970a000 - 0x99726fe3 com.apple.openscripting 1.3.1 (?) < DA16DE48-59F4-C94B-EBE3-7FAF772211A2 > /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
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