After the restoration of an iMac from Time Machine Illustrator CC 2014 hangs at startup. Uninstalled and reinstalled using Creative Cloud icon in the menu bar, same result.

I had to restore my end 2013 27 "iMac Time Machine after one of my mac mail application has become corrupted. After restoring Illustrator CC 2014 has tried to start, the start screen was for a few seconds then I got this error message and the program crashed: operation fails due to an unknown error. [IMPORTANT]

I uninstalled Illustrator using the uninstall application in the main folder, then reinstalled Illustrator CC 2014 using the creative cloud icon in my menu bar. After the reinstallation is the same thing with the same error. I am running Yosemite 10.10.1. Illustrator ran fine before the system restore. Photoshop and InDesign CC 2014 start very well.

I'd appreciate any help you can give me. I tried to discuss with Adobe, but the cat was not available.

Thank you

Rick,

You could try to reinstall using step three way:

Uninstall, run the cleanup tool and reinstall.

http://www.Adobe.com/support/contact/cscleanertool.html

Strange things can persist without the used cleaning tool.

Tags: Illustrator

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