Agent logged in check with IPCCX 3.5.3

I've created a script from various other sources that we use in our support center to the calls of the queue.

We doing a day of week and time of the recording of the day to ensure that the service desk is open. What I want to do is to check to see if there are agents connected to take calls and if not send users to your voicemail. I joined my current script. I can't get the agent logged in check works. Someone has any suggestions how to make this assuming that it is possible with IPCCX?

Thank you very much

Concerning

David

Strange. It seems that the number of agents connected is not reported correctly. After the stage of statistical statement for connected agents, try adding a guest generated (and later reading quick step) to talk about the number of agents connected to see what value is actually read. It's as if she follows the false branch of the stage of 'if '.

You could use Debug-> reactive Script of the CRA editor - enter the name of the script (not case sensitive) and trigger the application, then you should be able to scroll the script observing the variables being filled with the values in real time.

In fact, I wonder if the script is case-sensitive for the name CSQ - try "ITTHelpdesk" in the variable setting application instead of 'itthelpdesk '.

Tags: Cisco Support

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    to com.hyperion.odi.planning.ODIPlanningConnection. < init >(Unknown Source)

    at com.hyperion.odi.planning.PlanningConnectionFactory.getAppWriter (unknown Source)

    at com.hyperion.odi.connection.HypAppConnectionFactory.getWriter (unknown Source)

    at com.hyperion.odi.connection.HypAppConnectionFactory.getAppWriter (unknown Source)

    at sun.reflect.NativeMethodAccessorImpl.invoke0 (Native Method)

    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

    at java.lang.reflect.Method.invoke(Method.java:597)

    at org.python.core.PyReflectedFunction.__call__(PyReflectedFunction.java:175)

    ... more than 30

    Caused by: java.lang.ClassNotFoundException: org.json.JSONException

    in java.net.URLClassLoader$ 1.run(URLClassLoader.java:202)

    at java.security.AccessController.doPrivileged (Native Method)

    at java.net.URLClassLoader.findClass(URLClassLoader.java:190)

    at java.lang.ClassLoader.loadClass(ClassLoader.java:306)

    to Sun.misc.Launcher$appclassloader$ AppClassLoader.loadClass (Launcher.java:301)

    at java.lang.ClassLoader.loadClass(ClassLoader.java:247)

    ... more than 68

    ----------------------------------------------------------------------------------------------------

    Since seems can't find the json.jar file (actually it away under % ODI_HOME %), I tried to include the middleware library path (C:\Oracle\Middleware\EPMSystem11R1\common\misc\11.1.2.0), which has the json.jar in the ODI_ADDITIONAL_CLASSPATH in the file odiparams.bat in the folder and restart the agent.  Then the error message is modified as below:

    ----------------------------------------------------------------------------------------------------

    org.apache.bsf.BSFException: exception of Jython:

    Traceback (most recent call changed):

    File "< string >", line 30, < module >

    to com.hyperion.planning.sql.keydef.FieldKeyDef. < init > (FieldKeyDef.java:26) to com.hyperion.planning.sql.keydef.FieldKeyDef. < init > (FieldKeyDef.java:21) to com.hyperion.planning.sql.HspFormDef. < clinit > (HspFormDef.java:3618) at java.lang.Class.forName0 (Native Method) at java.lang.Class.forName(Class.java:169) at com.hyperion.planning.HyperionPlanningBean_Stub.class$ (Unknown Source) at com.hyperion.planning.HyperionPlanningBean_Stub. (< clinit >(Unknown Source) at sun.misc.Unsafe.ensureClassInitialized (Native Method) at sun.reflect.UnsafeFieldAccessorFactory.newFieldAccessor(UnsafeFieldAccessorFactory.java:25) at sun.reflect.ReflectionFactory.newFieldAccessor(ReflectionFactory.java:122) at java.lang.reflect.Field.acquireFieldAccessor(Field.java:918) at java.lang.reflect.Field.getFieldAccessor (Field.java:899)) to java.lang.reflect.Field.getLong(Field.java:528) to java.io.ObjectStreamClass.getDeclaredSUID(ObjectStreamClass.java:1609) to java.io.ObjectStreamClass.access$ 700 (ObjectStreamClass.java:50) in java.io.ObjectStreamClass$ 2.run(ObjectStreamClass.java:423) at java.security.AccessController.doPrivileged (Native Method) in java.io.ObjectStreamClass. < init > (ObjectStreamClass.java:411) at java.io.ObjectStreamClass.lookup(ObjectStreamClass.java:308) at java.io.ObjectStreamClass.initNonProxy(ObjectStreamClass.java:545) at java.io.ObjectInputStream.readNonProxyDesc(ObjectInputStream.java:1582) at java.io.ObjectInputStream.readClassDesc(ObjectInputStream.java:1495) at java.io.ObjectInputStream.readOrdinaryObject(ObjectInputStream.java:1731) at java.io.ObjectInputStream.readObject0 (ObjectInputStream.java: 1328) at java.io.ObjectInputStream.readObject(ObjectInputStream.java:350) at sun.rmi.server.UnicastRef.unmarshalValue(UnicastRef.java:306) at sun.rmi.server.UnicastRef.invoke(UnicastRef.java:155) at com.hyperion.planning.HyperionPlanningBeanFactoryImpl_Stub.createHspHALBean (unknown Source) at com.hyperion.odi.planning.wrapper.PlanningWrapper.init (Unknown Source) at com.hyperion.odi.planning.ODIPlanningConnection. < init >(Unknown Source) at com.hyperion.odi.planning.PlanningConnectionFactory.getAppWriter (unknown Source) at the com.hyperion.odi.connection.HypAppConnectionFactory.getWriter (Unknown Source) at com.hyperion.odi.connection.HypAppConnectionFactory.getAppWriter (unknown Source) at sun.reflect.NativeMethodAccessorImpl.invoke0 (Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke (NativeMethodAccessorImpl.java:39)) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:597)

    java.lang.NoClassDefFoundError: java.lang.NoClassDefFoundError: com/hyperion/css/CSSPasswordExpiryWarning

    at org.apache.bsf.engines.jython.JythonEngine.exec(JythonEngine.java:146)

    at com.sunopsis.dwg.codeinterpretor.SnpScriptingInterpretor.execInBSFEngine(SnpScriptingInterpretor.java:322)

    at com.sunopsis.dwg.codeinterpretor.SnpScriptingInterpretor.exec(SnpScriptingInterpretor.java:170)

    at com.sunopsis.dwg.dbobj.SnpSessTaskSql.scripting(SnpSessTaskSql.java:2472)

    at oracle.odi.runtime.agent.execution.cmd.ScriptingExecutor.execute(ScriptingExecutor.java:47)

    at oracle.odi.runtime.agent.execution.cmd.ScriptingExecutor.execute(ScriptingExecutor.java:1)

    at oracle.odi.runtime.agent.execution.TaskExecutionHandler.handleTask(TaskExecutionHandler.java:50)

    at com.sunopsis.dwg.dbobj.SnpSessTaskSql.processTask(SnpSessTaskSql.java:2913)

    at com.sunopsis.dwg.dbobj.SnpSessTaskSql.treatTask(SnpSessTaskSql.java:2625)

    at com.sunopsis.dwg.dbobj.SnpSessStep.treatAttachedTasks(SnpSessStep.java:577)

    at com.sunopsis.dwg.dbobj.SnpSessStep.treatSessStep(SnpSessStep.java:468)

    at com.sunopsis.dwg.dbobj.SnpSession.treatSession(SnpSession.java:2128)

    at com.sunopsis.dwg.dbobj.SnpSession.treatSession(SnpSession.java:1930)

    to oracle.odi.runtime.agent.processor.impl.StartScenRequestProcessor$ 2.doAction(StartScenRequestProcessor.java:580)

    at oracle.odi.core.persistence.dwgobject.DwgObjectTemplate.execute(DwgObjectTemplate.java:216)

    at oracle.odi.runtime.agent.processor.impl.StartScenRequestProcessor.doProcessStartScenTask(StartScenRequestProcessor.java:513)

    to oracle.odi.runtime.agent.processor.impl.StartScenRequestProcessor$ StartScenTask.doExecute (StartScenRequestProcessor.java:1073)

    at oracle.odi.runtime.agent.processor.task.AgentTask.execute(AgentTask.java:126)

    to oracle.odi.runtime.agent.support.DefaultAgentTaskExecutor$ 2.run(DefaultAgentTaskExecutor.java:82)

    at java.lang.Thread.run(Thread.java:662)

    Caused by: Traceback (most recent call changed):

    File "< string >", line 30, < module >

    to com.hyperion.planning.sql.keydef.FieldKeyDef. < init > (FieldKeyDef.java:26) to com.hyperion.planning.sql.keydef.FieldKeyDef. < init > (FieldKeyDef.java:21) to com.hyperion.planning.sql.HspFormDef. < clinit > (HspFormDef.java:3618) at java.lang.Class.forName0 (Native Method) at java.lang.Class.forName(Class.java:169) at com.hyperion.planning.HyperionPlanningBean_Stub.class$ (Unknown Source) at com.hyperion.planning.HyperionPlanningBean_Stub. (< clinit >(Unknown Source) at sun.misc.Unsafe.ensureClassInitialized (Native Method) at sun.reflect.UnsafeFieldAccessorFactory.newFieldAccessor(UnsafeFieldAccessorFactory.java:25) at sun.reflect.ReflectionFactory.newFieldAccessor(ReflectionFactory.java:122) at java.lang.reflect.Field.acquireFieldAccessor(Field.java:918) at java.lang.reflect.Field.getFieldAccessor (Field.java:899)) to java.lang.reflect.Field.getLong(Field.java:528) to java.io.ObjectStreamClass.getDeclaredSUID(ObjectStreamClass.java:1609) to java.io.ObjectStreamClass.access$ 700 (ObjectStreamClass.java:50) in java.io.ObjectStreamClass$ 2.run(ObjectStreamClass.java:423) at java.security.AccessController.doPrivileged (Native Method) in java.io.ObjectStreamClass. < init > (ObjectStreamClass.java:411) at java.io.ObjectStreamClass.lookup(ObjectStreamClass.java:308) at java.io.ObjectStreamClass.initNonProxy(ObjectStreamClass.java:545) at java.io.ObjectInputStream.readNonProxyDesc(ObjectInputStream.java:1582) at java.io.ObjectInputStream.readClassDesc(ObjectInputStream.java:1495) at java.io.ObjectInputStream.readOrdinaryObject(ObjectInputStream.java:1731) at java.io.ObjectInputStream.readObject0 (ObjectInputStream.java: 1328) at java.io.ObjectInputStream.readObject(ObjectInputStream.java:350) at sun.rmi.server.UnicastRef.unmarshalValue(UnicastRef.java:306) at sun.rmi.server.UnicastRef.invoke(UnicastRef.java:155) at com.hyperion.planning.HyperionPlanningBeanFactoryImpl_Stub.createHspHALBean (unknown Source) at com.hyperion.odi.planning.wrapper.PlanningWrapper.init (Unknown Source) at com.hyperion.odi.planning.ODIPlanningConnection. < init >(Unknown Source) at com.hyperion.odi.planning.PlanningConnectionFactory.getAppWriter (unknown Source) at the com.hyperion.odi.connection.HypAppConnectionFactory.getWriter (Unknown Source) at com.hyperion.odi.connection.HypAppConnectionFactory.getAppWriter (unknown Source) at sun.reflect.NativeMethodAccessorImpl.invoke0 (Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke (NativeMethodAccessorImpl.java:39)) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:597)

    java.lang.NoClassDefFoundError: java.lang.NoClassDefFoundError: com/hyperion/css/CSSPasswordExpiryWarning

    at org.python.core.PyException.fillInStackTrace(PyException.java:70)

    at java.lang.Throwable. < init > (Throwable.java:181)

    at java.lang.Exception. < init > (Exception.java:29)

    to java.lang.RuntimeException. < init > (RuntimeException.java:32)

    to org.python.core.PyException. < init > (PyException.java:46)

    to org.python.core.PyException. < init > (PyException.java:43)

    at org.python.core.Py.JavaError(Py.java:455)

    at org.python.core.Py.JavaError(Py.java:448)

    at org.python.core.PyReflectedFunction.__call__(PyReflectedFunction.java:177)

    at org.python.core.PyReflectedFunction.__call__(PyReflectedFunction.java:190)

    at org.python.core.PyObject.__call__(PyObject.java:414)

    at org.python.core.PyObject.__call__(PyObject.java:418)

    to org.python.pycode._pyx0.f$ 0 (< string >: 63)

    to org.python.pycode._pyx0.call_function (< string >)

    at org.python.core.PyTableCode.call(PyTableCode.java:165)

    at org.python.core.PyCode.call(PyCode.java:18)

    at org.python.core.Py.runCode(Py.java:1204)

    at org.python.core.Py.exec(Py.java:1248)

    at org.python.util.PythonInterpreter.exec(PythonInterpreter.java:172)

    at org.apache.bsf.engines.jython.JythonEngine.exec(JythonEngine.java:144)

    ... 19 more

    Caused by: java.lang.NoClassDefFoundError: com/hyperion/css/CSSPasswordExpiryWarning

    to com.hyperion.planning.sql.keydef.FieldKeyDef. < init > (FieldKeyDef.java:26)

    to com.hyperion.planning.sql.keydef.FieldKeyDef. < init > (FieldKeyDef.java:21)

    to com.hyperion.planning.sql.HspFormDef. < clinit > (HspFormDef.java:3618)

    at java.lang.Class.forName0 (Native Method)

    at java.lang.Class.forName(Class.java:169)

    to com.hyperion.planning.HyperionPlanningBean_Stub.class$ (unknown Source)

    to com.hyperion.planning.HyperionPlanningBean_Stub. < clinit >(Unknown Source)

    at sun.misc.Unsafe.ensureClassInitialized (Native Method)

    at sun.reflect.UnsafeFieldAccessorFactory.newFieldAccessor(UnsafeFieldAccessorFactory.java:25)

    at sun.reflect.ReflectionFactory.newFieldAccessor(ReflectionFactory.java:122)

    at java.lang.reflect.Field.acquireFieldAccessor(Field.java:918)

    at java.lang.reflect.Field.getFieldAccessor(Field.java:899)

    at java.lang.reflect.Field.getLong(Field.java:528)

    at java.io.ObjectStreamClass.getDeclaredSUID(ObjectStreamClass.java:1609)

    to java.io.ObjectStreamClass.access$ 700 (ObjectStreamClass.java:50)

    in java.io.ObjectStreamClass$ 2.run(ObjectStreamClass.java:423)

    at java.security.AccessController.doPrivileged (Native Method)

    in java.io.ObjectStreamClass. < init > (ObjectStreamClass.java:411)

    at java.io.ObjectStreamClass.lookup(ObjectStreamClass.java:308)

    at java.io.ObjectStreamClass.initNonProxy(ObjectStreamClass.java:545)

    at java.io.ObjectInputStream.readNonProxyDesc(ObjectInputStream.java:1582)

    at java.io.ObjectInputStream.readClassDesc(ObjectInputStream.java:1495)

    at java.io.ObjectInputStream.readOrdinaryObject(ObjectInputStream.java:1731)

    at java.io.ObjectInputStream.readObject0(ObjectInputStream.java:1328)

    at java.io.ObjectInputStream.readObject(ObjectInputStream.java:350)

    at sun.rmi.server.UnicastRef.unmarshalValue(UnicastRef.java:306)

    at sun.rmi.server.UnicastRef.invoke(UnicastRef.java:155)

    at com.hyperion.planning.HyperionPlanningBeanFactoryImpl_Stub.createHspHALBean (unknown Source)

    at com.hyperion.odi.planning.wrapper.PlanningWrapper.init (unknown Source)

    to com.hyperion.odi.planning.ODIPlanningConnection. < init >(Unknown Source)

    at com.hyperion.odi.planning.PlanningConnectionFactory.getAppWriter (unknown Source)

    at com.hyperion.odi.connection.HypAppConnectionFactory.getWriter (unknown Source)

    at com.hyperion.odi.connection.HypAppConnectionFactory.getAppWriter (unknown Source)

    at sun.reflect.NativeMethodAccessorImpl.invoke0 (Native Method)

    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

    at java.lang.reflect.Method.invoke(Method.java:597)

    at org.python.core.PyReflectedFunction.__call__(PyReflectedFunction.java:175)

    ... more than 30

    Caused by: java.lang.ClassNotFoundException: com.hyperion.css.CSSPasswordExpiryWarning

    in java.net.URLClassLoader$ 1.run(URLClassLoader.java:202)

    at java.security.AccessController.doPrivileged (Native Method)

    at java.net.URLClassLoader.findClass(URLClassLoader.java:190)

    at java.lang.ClassLoader.loadClass(ClassLoader.java:306)

    to Sun.misc.Launcher$appclassloader$ AppClassLoader.loadClass (Launcher.java:301)

    at java.lang.ClassLoader.loadClass(ClassLoader.java:247)

    ... more than 68

    ----------------------------------------------------------------------------------------------------

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