Alienware M14x battery plugged in but not charging

Hello

I'm using a computer laptop m14x and in the last week or so whenever I plug my charger does not charge the battery and so it must be plugged in at any time to use my computer. There is a message when I start the computer saying that it does not recognize the charger, but it isn't the charger I got with the laptop and battery in the corner icon at the bottom right says hip, does not support. Does anyone have a solution? Thank you

stefan1024,

Try this...

* Turn off the laptop
Unplug the adapter from the laptop
* Disconnect, then reconnect the power adapter in the power outlet wall
* Remove the battery from the laptop
* Press and hold the power button to laptop in 30 seconds
Reinsert the battery and connect the AC adapter to the system
* Turn on the laptop

Tags: Dell Products

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