Almost any time I use the usb climb on my computer (with flash or ipod players) it freezes and crashes windows. I am up to date with drivers with Microsoft and HP, what can I do to stop this?
I have no problem with the usb drives but in recent times, this happens all the time. I can go into Device Manager and uninstall my usb drivers and allows that, sometimes, but it's a temporary solution. I am up to date with drivers with Microsoft and HP, what can I do to stop this?
Hello
You can try to use your boot USB storage device and check if that helps. A clean boot helps eliminate software conflicts.
The following link has steps showing how to perform the clean boot. http://support.Microsoft.com/kb/929135
(1) perform the clean boot
i. Click Start, type msconfig in the search box and press ENTER.
If you are prompted for an administrator password or a confirmation, type the password, or click on continue.
II. in the general tab, click Selective startup.
III. under Selective startup, clear the check box load startup items.
IV. click the Services tab, select the hide all Microsoft Services check box and then click Disable all.
v. click OK.
VI. When you are prompted, click on restart.
VII. after the computer starts, check if the problem is resolved.
(2) enable half the services
(3) determine whether the problem returns
(4) enable half of the startup items
(5) determine if the problem returns
(6) repeat the steps above until you find out which program or service is causing the issue
After you determine the startup item or the service that is causing the problem, contact the manufacturer of the program to determine if the problem can be solved. Or, run the System Configuration utility, and then click to clear the check box of the element of the problem.
Note: Please make sure that the computer is configured to start as usual by following step 7 of article http://support.microsoft.com/kb/929135 .
Reset the computer to start as usual
When you are finished troubleshooting, follow these steps to reset the computer to start as usual:
(i) click Start, type msconfig.exe in the start search box and press ENTER. If you are prompted for an administrator password or for confirmation, type your password, or click on continue.
(II) on the general tab, click the Normal startup option, and then click OK.
Tags: Windows
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