Am I just ripped off by a fake Microsoft? Help, please.

I recently had to re - install Windows 7 due to the addition of a new card mother and CPU to my PC.

After a few days, I had the small popping window saying that the key I have provided could not be saved.

I called the number provided (1800 642 008) and after two attempts I was told that I had recorded this copy more times than allowed by the license.

That much is probably true, because despite them only ever use this copy on the machine - I'd been impossible to uninstall older versions before reinstalling... maybe 3 times I re-installed this copy?

I was transferred to a service of technical support somewhere in Malaysia judging by the focus of the representative.

The officer then used LogMeIn to control my computer. I was a little worried at this point. From what I could see it mainly applied some windows updates, then managed to enter the confirmation key and activate Windows.

I then asked to restart the computer and was a bit surprised to find LogMeIn still running when it restarted.

He checked that everything was good (and it was) and then closed the connection. He took my name and last name and made me type my e-mail address in the LogMeIn chat window.

But then, to arouse my suspicion still more, he offered that I could pay for two additional levels of support premium - something like $80 and $120. It was apparently because the version of Windows, I'm operating was purchased in 2010, and by default support was expired... makes sense, but it doesn't look good that Microsoft would ask me for more money... I politely declined saying that the only issue I had was with activation. He is okay with that.

He said that there are some updates that were not installed, and which prevented my Windows 7 to activate properly.

The guy was very friendly and in no case for he Act Unprofessionally, but I've never had anyone remotely to my computer just for activation... so I'm a little paranoid... is this legitimate? I am too suspicious?

He then followed up with a survey by email that I could answer to (Thunderbird notifies me that email can be a scam)... of course, I flew over the links in the e-mail and found that they would not directly to Microsoft, but were prefixed with another location, such as:

https://mail.agent.CVGS.NET/OWA/redir.aspx?C=_Qzb4BhS50i1KUR1h7K63Z4kIy96m9EIfuSeiy7hY-zI7bNlHEsg3wwnUgZqUUhIfZ7l2005Y1U.&URL=http%3A%2f%2fanswers.Microsoft.com

What do you think guys?

The dialed number is MS Activation Center for Australia - so you should be OK :)

LogMein is installed so it persists after a reboot - they should have uninstalled it when they have finished the work.

If this isn't the case, then check your list of installed programs - if she is not there, see if you can find the entry in MSConfig and follow from there. (Probably in the folder C:\Program LogMeIn)

Tags: Windows

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