APPCRASH every time I try to use Paperport.
I have Vista and just loaded Paperport to use with a Brother MFC. The scanner works fine. PaperPort Pro v. 11 installed without problem, but when I said to analyze, he starts to work and then tells me that of Manager Scan stopped working and gives an APPCRASH in details. If I try to click on 'Find a solution online Windows' he continues to just show the circle goes around (let him once and an hour later, no change).
Here's what I tried to do about it. Uninstall and reinstall the software. RegCure running and no problem fixing. Analysis of my entire hard drive with AVG for viruses, etc.. I searched high and low on the internet and have not found anything that works. Oh yes, I have administrative rights and user account control is disabled.
I have a job, a lot of analytical documents and cannot begin until this thing works. Can someone help me? (I did not know what to select forum then please let me know if I should post this in another).
Thanks for any help you can give me!
denali11,
Thank you for visiting the Microsoft Answers community forum.
What version of Vista you have? It is 32-bit or 64-bit?
What Brother multi function device model do you have?
You have all service packs and updates for Vista?
Check that this fix to see if applies to your particular situation:
Error message when you try to import an image from a scanner by using "Windows Fax and Scan" or by using the Windows Photo Gallery in Windows Vista SP1: "a problem prevented the document under analysis.
http://support.Microsoft.com/kb/953253
Let us know this information so that we can better help you.
Thank you
Gloria
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.
Tags: Windows
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