APPCRASH on windows install module kernel32.dll error
I get the same app crash when I try to install 2 different software. Yet this happens not all the time. I tried to download all updates current windows and improved my windows installer, but rest the eror. Any ideas where I can devote myself to the next step for a fix? Im running family WIndows Vista Basic SP1
Signature of the problem:
Problem event name: APPCRASH
Application name: MSIEXEC. EXE
Application version: 4.5.6001.22162
Application timestamp: 48080879
Fault Module name: kernel32.dll
Fault Module Version: 6.0.6001.18215
Timestamp of Module error: 49953395
Exception code: c0000005
Exception offset: 000254d 8
OS version: 6.0.6001.2.1.0.768.2
Locale ID: 1033
Additional information 1: a3e0
More information 2: aee72335629a00de4409e987961c77e4
Additional information 3: e001
Additional information 4: 5137abbcd22b02325edd964221da23d6
Hi bekfmul
At what stage of installation does this error happen?
Try these steps and check if that helps:
Step 1: SFC Scan
Try the SFC Scan to check the integrity of the system.
Step 2: Stop and restart the Windows Installer Service
1. click on the menu button of Windows (formerly start) or press the Windows keyboard.
2. in the search box, type Services and then click on the Services element that appears at the top.
3. expand the Services window and then scroll down to Windows Installer.
4. right click on the Windows Installer list item and then click on stop, right click again and then click Start.
Step 3: Unregister and re-register Windows Installer.
To do this, follow these steps:
1. click on start and then click Run.
2. in the Open box, type msiexec /unreg and then press ENTER.
3. click on start and then click Run.
4. in the Open box, type msiexec/regserver, and then press ENTER.
Step 4: We need to install the latest version of Windows Installer that is 4.5.
Now reboot and then try to install the applications and check if you get the same error.
After back and let us know if it helped to solve your problem.
Thank you and best regards,
R uma - Microsoft technical support.
Visit our Microsoft answers feedback Forum and let us know what you think.
Tags: Windows
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