Appeal reopened by e-mail in French - still closed call status
Hi guys, just wondering if anyone can help. A bearer of big bug of mine, is that when a client responds to an email of closing and reopening of the call the call_status remains the same as when it was closed (we currently have 'closed' status by default when a call is closed. If during the display in the outstanding points and have this visible field, it says that the call is closed, but in fact it is open. Is it possible to change the status of call field when it was re-opened?
I am currently on version 9.1.8 However this since the dawn of the Infra.
Have you tried to use the INBOUNDMAILIA2 stored procedure? I thought to check under a "@MODE ="CallUpdate"' condition for
Status = "Closed" and if this is the case, change to status = "Reopened" (or you want to use).
I will try and test this point on our test system today and post comments later if it works for me.
Cheers, Ian
Tags: VMware
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