Apple ID hacked, iPhone deleted and locked

Hello

Apple ID my brother hacked, iPhone has deleted and locked. When you set up the phone he asked once again for the Apple ID and password which is then said to be incorrect. When he tries to change his password on https://appleid.apple.com/ it says that the password is incorrect and more - there is no such an Apple ID. Then of course, it has been changed as well. He also received a letter from the hacker asking little money for recovering his Apple ID. Has attempted to call Apple support - nobody takes the phone even if it is an hour of work. Is it possible to reset the iPhone to factory settings, so that he can use it? ITunes will restore aid? Also, how can we get Apple to answer calls?

Thank you

Edgar.

Solved by contacting Apple support, the most important support never

Tags: iTunes

Similar Questions

  • How to unlock an iPhone 6 and lock Activation

    I can't use my iPhone because of a blocking problem of Activation which began this morning.  He asked my Apple ID and password used to configure iCloud.  I reset my Apple ID several times, to access my Apple ID page and received E-mail stating that the reset is successful.  But when I entered the last reset password in the block page for activation on my iPhone, without success. I noticed that the example of Apple ID is "[email protected]."  My Apple ID understand "icloud.  My current ID does not include "icloud.

    According to my iPhone Activation help a password is necessary because "his owner used find my iPhone to establish links with their ID of Apple."  If this is your device, enter the Apple ID and password you to configure iCloud. "I did not use find my iPhone.

    This is my iPhone.  Help of activation continues to say, "enter the Apple ID and password allowing you to configure iCloud." My iCloud ID is not the same thing as my Apple ID.  Can I reset or create my iCloud and the password so that I can use it as an Apple ID and password?  Still, I can't use my iPhone.   This is the phone I have until I can activate it.

    I bought the iPhone not so long ago.  I do not have the version of iOS.

    Thank you for your time and your help.

    You will need the password of ID Apple to which the phone is locked. It seems that if it is locked to a different Apple ID that you try to use. Have you ever used another Apple ID? You are the original owner of the phone.

  • My contacts have been delete and someone hacked my Apple ID who gave me their contacts and their pictures

    Some random got my apple id and all my contacts have been deleted and I have their pictures on my phone, really need help

    I think the first thing to do is to connect on your apple ID and change your password and other security information. They can access your account and buy apps and music with your apple ID and your credit card would be charged it.

    read this article here http://www.thesafemac.com/what-to-do-if-your-apple-id-has-been-hacked/

  • Where is the iPhone app user guide? Deleted by mistake of the iPhone 5 and well as always on the iPhone 6 is not in the App Store

    Where is the iPhone app user guide? Deleted by mistake of the iPhone 5 and well as always on the iPhone 6 is not in the App Store

    Hello

    You will find Guides for the use of the Apple in the iBooks (inside the iBooks app) store, not in the App Store.

    James

  • How to fix iPhone 6 home & lock screen? (and apps)

    So my iPhone 6 has been left for about 5 hours and I woke up and it was hot. Applications went so quickly I them all turned off and turned my phone off, so it can cool. 10 minutes later, when it got cooler, I opened it again and there was a transparent box with an arrow circle at the bottom that I can not click and it read: "ESO; The brotherhood of darkness"on the lock screen. (Which is not part of my baggage) I have never played nor heard of this game until it continues to show on my phone. (It is not on the apple store). I tried to turn it off to restart, but it is still there, especially in the dark. I don't know if I should be concerned it shows and disappears when my light is completely upward. But in any case, is it possible to take the transparent app on my home screen and lock? (it also shows on which applications are a bit dark)

    Have you tried a forced restart (by building and maintaining home and power until the Apple appears then release buttons to finish to start)? Have you tried to restore from a back to the top? Restore like new?

    Edit: it occurs to me that you can also have suggested active apps. Settings > general > transfer & suggested Applications. Cut the two settings and see if that makes a difference.

  • A friend of my uncle gave him an iPhone 6s and also gave it to my brother because he is unable to use and there is an iCloud and Apple Id account that we don't even know the e-mail address and the password.  is it possible that we can use? :(

    The phone is iPhone 6 and I do not know his current version

    No possible way that you can use this email and password.

    You need to contact a friend of your uncle and ask him to remove this iPhone in the devices list. Otherwise, this iPhone will be a useless brick.

    Find my iPhone Activation Lock: a mechanism of extraction of the previous owner - Apple Support

  • The standard weather app on my iphone 6 has stopped working.  It shows just my wallpaper grayed out when I try to access.  The app can be restarted or deleted and reloaded?  If so, how?

    The standard weather app on my iphone 6 has stopped working.  It shows just my wallpaper grayed out when I try to access.  The app can be restarted or deleted and reloaded?  If so, how?

    No, the soft part of the operating system, so it would mean reload the iOS together. Have you tried a forced reboot yet?

    Close all open applications by double-clicking the home button, and then drag to the top of the application window until it disappears from the screen.

    Reset your device: press and hold the home button and the sleep/wake button until the screen goes black, and you see the Apple, then let go. (No data loss)

  • How can I add a separate apple for the iphone and ipad wife id

    How can I add a separate apple for the iphone and ipad wife id

    Hi, are the measures already implemented? If they are, you need to configure them again and establish a Apple ID at this time.

    Apple ID - Support official Apple

  • iPhone delete all music and not resync.

    So, yesterday, in the middle of listening to my music was gone. Each song... disappeared. This has happened about 20 minutes after I had downloaded a new song on iTunes without any problems. It was quite irritating, but I knew I had everything on my computer at home so I was not terribly concerned.

    Fast forward to today ' hui - my phone will NOT sync. I use the latest versions of iTunes and the iPhone software, and I have an iPhone of 128 GB 6 s. iTunes recognize my phone when I plug it in, and it won't let me not even press the button 'sync '. He says that it syncs and looking at the list of music on my computer, says that all of my songs are on the device. The storage on the device indicates 0 songs, however, and none can actually be played on my phone.

    Apple music and game are disabled on ALL my devices - I never even signed up for either.

    I have contacted Apple Support three times now and have received a generic response telling me to resynchronization or have not received a response at all.

    Anyone who has had this problem has a solution? I don't want to lose all my music, and the idea to leave my old phone just to get music is unpleasant.

    It seems to me that something has been corrupted on your phone.  First thing to try is a reboot or a forced reboot:

    Restart your iPhone, iPad or iPod touch - Apple Support

    You may already have done and probably won't help, but it is simple and shouldn't hurt either.  The next thing on the list would be a restoration:

    Restore your iPhone, iPad or iPod touch from a backup - Apple Support

    Since you have your music on your computer, you should be able to then synchronize your music and apps on your phone.  Or download previous purchases:

    Download your purchases past - Apple Support

  • Is it possible to use the Remote app with the Apple TV connected via ethernet and iPhone via WiFi?

    Is it possible to use the Remote app with the Apple TV connected via ethernet and iPhone via WiFi? When I try this Apple TV does not appear in the list of devices on my iPhone.

    Yes, I'm doing exactly this with the same put in place.

    If the problem persists the next relative to the following articles might help you.

    Troubleshooting home sharing

  • iPhone battery 6 draining on the home screen and locking

    I've read other posts on the drain of the battery on the iphone but that you did not find an answer that reflects my situation.

    Relates to the iphone 6, ios 9.3.1 64 GB,.

    I took my phone this morning and pressed the home button to check the remaining capacity before getting ready for the day.  It is 79%.

    I ask without opening any application or even unlock.  As usual, the screen goes black after a few seconds.  I go back an hour and a half later, and now it's 23%.  So I check the battery use it it shows as home and lock screen used 97% of the power of the battery since my last load.

    Why the drain?  It doesn't drain as quickly when I watch a video and it was just the home button to check the remaining power.

    The percentage shown is not since the last charge. It's usage in the last 24 hours. It could have been 5 counts at the moment.

  • I did the format of my iphone 5 and I don't remember Apple ID

    I did the format of my iphone 5 and I don't remember Apple ID

    If the Apple ID you're looking for isn't him even that one that you used to connect to these cards, click here and use Apple julien inconu service.

    (141416)

  • How to stop iPhone 6 home and lock screen to drain the battery after that ios updated to 9.3.1 update.

    My iPhone 6 updated ios 9.3.1.  Never a problem before, it now shows that the home screen and lock use 78% of my battery.  How can I fix? Please help me.  Thank you.

    Your battery drains faster than before?
    If not then 78% is a comparative number - this means that your phone is turned off or to the screen for long periods of time - perhaps more than you use other applications

  • I bought an iPhone 6s and more in the United States, now its screen is broken, I live in China, personal APPLE let me come back to the United States for maintenance!  So ridiculous, help! Thank you!

    I bought an iPhone 6s and more in the United States, now its screen is broken, I live in China, personal APPLE let me come back to the United States for maintenance!  So ridiculous, help! Thank you!

    the iPhone may be served only in the country where it was purchased. Nothing strange in this situation. You can ask your friends or relatives in US to take your device at the Apple Store it.

  • I updated my iphone 5 and I couldn't remember my password to reset my password, but it says that my apple ID cannot be used to unlock my phone. How can I unlock it?

    I updated my iphone 5 and I couldn't remember my password to reset my password, but it says that my apple ID cannot be used to unlock my phone. How can I unlock it?

    Apple seems to have trouble with their servers for activation now. Try again in a few hours.

    If the problem persists and you are owner of the original iPhone, take and his receipt to a physical Store. If you are not, you must contact the person.

    (140896)

Maybe you are looking for

  • Version 2.0.0.16 will not uninstall

    I've been running version 3.6.5. I was in the control panel; to remove some other programs and noticed that there was an entry for FIreFox 2.0.0.16. I had also installed 3.6.5. I also noticed that the 2.0.0.16 version is marked as having been frequen

  • Gráficas

    Hola buenas noches... MI duda como get the 2D 3D surfaceplot UN matriz, debido has than para mi proyecto General debo the grafica from UN modelo matematico. Para este trabajo I need realize una comparison provided Gráficas, ellas una're con datos sim

  • Missing NTLDR reported in Windows XP SP3 and SATA disks only

    Two days ago my PC refuses to start and I got the error NTLDR not found. Press CTRL ALT DEL to restart. My computer got only SATA hard drives and these are not detected by my Windows XP CDROM for a reboot to CD. The system reports no disk found. I am

  • Cover of compact with xperia z5 SCR44 style does not work

    Hello! I just bought scr44 for my xperia compact z5 (android 5.1.1 32.0.A.4.11). The pairing is successful, but the touchscreen doesn't react at all out the window. NFC is active, but nothing happens when the lid is closed. The screen does not fit in

  • Windows Mail has stopped receiving mail on only 1 e-mail account error 0x800ccc90

    Until Sunday, Windows Mail would reimburse the Comcast e-mail server e-mail. Now, I'm more able to receive messages from Windows Mail with one of my email accounts. 2 other email addresses that I use always continue to send and receive mail. All POP3